{"id":3768151,"url":"https://alion.io/job/antech-diagnostics-customer-support-specialist-ihd","title":"Customer Support Specialist, IHD","company":{"id":2212230,"name":"Antech Diagnostics","domain":"antechdiagnostics.com","url":"https://alion.io/company/antechdiagnostics","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":85,"open_postings":5,"ghost_share":0,"stale_share":0.6,"repost_share":0,"time_to_fill_p50_days":34,"computed_at":"2026-11-08T05:47:12Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Loveland, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":21,"max":26,"currency":"USD","period":"hour","gross":null,"usd_annual":52000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Microsoft Teams","optional":false},{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-11-04T20:46:24Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-08T16:05:31Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"We understand that the world we want tomorrow starts with how we do business today, and that’s why we’re inspired to make A Better World for Pets. Antech is comprised of a diverse team of individuals who are committed to each other’s growth and development. Our culture is centered on our guiding philosophy, The Five Principles: Quality, Responsibility, Mutuality, Efficiency and Freedom. Today Antech is driving the future of pet health as part of MarsScience & Diagnostics, a family-owned company focused on veterinary care.\nCurrent Associates will need to apply through the internal career site. Please log into Workday and click on Menu or View All Apps, select the Jobs Hub app, then click the magnifying glass to Browse Jobs.\nThe Target Pay Range for this position is $21.11 - $26.00 Hourly. At Mars, pay decisions are determinedusing factors such as relevant job-related skills, experience, education, trainingand budget.\nJob Purpose/Overview\nThe Customer Support Specialistdelivers on the Antech Customer Service Vision of unwavering commitment to empathetic and caring veterinary diagnostic support.They areresponsible formanaging and servicing incoming customer callswith a customer-forward approach and a high levelof empathy. This position requires a professional with strong relationship building and communication skills. The Customer SupportSpecialist accurately enters orders and is knowledgeable about Antechproducts and programs.\nEssential Duties and Responsibilities\nProvides superior customer service and remainssolution driven with all customers and/or customer concerns.\n\nProvide phone coverage within the queue\n\nHandles customer issues, as needed, to ensure quality customer service.\n\nEffectively uses multiple software systems to service accounts. This includesbut is not limited to Customer Relationship Management(CRM)Software, Enterprise Resource Planning (ERP) Software,and Microsoft Suite.\n\nDemonstrates proficiencyin all products and is seen as a knowledgeable resource in all product categories.\n\nInvestigates customer issues and finds appropriate solutions.\n\nTakes incoming calls and places ordersfor supplies or consumables,or handlesinquiriesas requested.\n\nManages appropriate distributorrelationships and other partnerships.\n\nUpdates data in Salesforce.com and sets up new accounts.\n\nCommunicates potential sales opportunities via leads to appropriate teams.\n\nOther duties as assigned.\n\nEducationand Experience\nHigh school diploma required.\n\nAssociates degree in businessor veterinary related field, or equivalent related experience preferred.\n\nMinimumof 2 years’ experience in callcenter environment is preferred.\n\nWorking knowledge of veterinarian, medical information technology (IT) and/or clinical diagnostic environment preferred.\n\nKnowledge, Skillsand Abilities\nExcellent customer service skills including patience, ability to listen and ability to provide a positive experience with all interactions.\n\nStrong organizational skills and attention to detail.\n\nDemonstrated ability to approach problems and find appropriate solutions.\n\nAbility to work effectively in a team environment.\n\nAbility to adapt and be flexible in a variety of situations.\n\nDisplays strong oral and written communication, especially over the telephone, with both internallyand externallycustomers.\n\nAccurate and efficient data entry skills.\n\nIntermediate ability with Microsoft Office Suite, Internet Software and E-mail required.\n\nIntermediate ability with Salesforce.com or similar CRM (Customer Relationship Management) preferred.\n\nAbility to maintainquality assurance metrics for queueas determinedby Customer Support Leadership and the Support Enablement Team.\n\nWorking Conditions\nThe associateis regularly required toapply manual dexterity, including hand/wrist flexibility, for computer keyboarding. The associatefrequentlyis required tosit for extended periods of time, stand, walk, and reach with hands and arms. The associateis frequently required to hear and speak in order to use the telephone, make presentations and communicate with people in an office or virtual environment.The associateis occasionally required tosit and stoop, bend, kneel, or crouch. The associatemust occasionally lift and/or move up to 15 pounds.\nThe associatewill primarily work in a typical office environmentor a remote home office. The noise level in the work environment is usually moderate. The associatewill be required to use a computer, spreadsheets, data basemanagement, email, video conferencing and the Internet. The associateis frequentlyrequired to use a calculator; fax, copy machine, and phone system. The associatemust occasionally use media equipment such as an overhead projector, PowerPoint, and Microsoft Teams.Environment where pets are present\nAbout Antech\nAntech is a leader in veterinary diagnostics, driven by our passion for innovation that delivers better animal health outcomes. Our products and services span 90+ reference laboratories around the globe; in-house diagnostic laboratory instruments and consumables, including rapid assay diagnostic products and digital cytology services; local and cloud-based data services; practice information management software and related software and support; veterinary imaging and technology; veterinary professional education and training; and board-certified specialist support services.\nBenefits\nAntech offers an industry competitive benefits package and continues to invest in and evolve benefits programs that meet the health, wellness and financial needs of our associates.\nBenefits eligiblity is based on employment status.\nPaid Time Off & Holidays\n\nMedical, Dental, Vision (Multiple Plans Available)\n\nBasic Life (Company Paid) & Supplemental Life\n\nShort and Long Term Disability (Company Paid)\n\nFlexible Spending Accounts/Health Savings Accounts\n\nPaid Parental Leave\n\n401(k) with company match\n\nTuition/Continuing Education Reimbursement\n\nLife Assistance Program\n\nPet Care Discounts\n\nCommitment to Equal Employer Opportunities\nWe are proud to be an Equal Opportunity Employer. For a complete EEO statement, please see our Career page at Antech Careers.\nNote to Search Firms/Agencies\nAntech Diagnostics, Inc. and its subsidiaries and affiliates (Antech) do not compensate search firms for unsolicited assistance unless they have a written search agreement with Antech and the requisition is position-specific. Any resumes, curriculum vitae, and other unsolicited assistance from search firms that do not have a written search agreement or position-specific requisition submitted to any Associate of Antech will be deemed the sole property of Antech and no fee will be paid in the event the candidate is hired by Antech.","description_format":"text","description_chars":6700,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Home office","Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Farming & Agriculture","Diagnostic Tests & IVD","Veterinary Medicine"],"lifecycle":[{"event":"open","at":"2026-11-04T20:46:24Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":3,"expected_fill_days":34,"reasons":["conf:2","velocity","win:early","comp:junior"],"computed_at":"2026-11-08T05:47:12Z"},"pay":{"stated_usd_annual":52000,"is_top_pay":true},"html_url":"https://alion.io/job/antech-diagnostics-customer-support-specialist-ihd","json_url":"https://alion.io/job/antech-diagnostics-customer-support-specialist-ihd.json","meta":{"generated_at":"2026-11-09T04:29:53Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3831,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2212230},"rest":"https://alion.io/mcp/rest/get_company?id=2212230"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fantech-diagnostics-customer-support-specialist-ihd"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fantech-diagnostics-customer-support-specialist-ihd"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fantech-diagnostics-customer-support-specialist-ihd"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/antech-diagnostics-customer-support-specialist-ihd\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fantech-diagnostics-customer-support-specialist-ihd"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3768151}},{"tool":"search_jobs","arguments":{"company":"antechdiagnostics.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3768151},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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