{"id":1986353,"url":"https://alion.io/job/antech-diagnostics-onboarding-coordinator-french-speaking","title":"Onboarding Coordinator- French Speaking","company":{"id":2212230,"name":"Antech Diagnostics","domain":"antechdiagnostics.com","url":"https://alion.io/company/antechdiagnostics","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":79,"open_postings":6,"ghost_share":0,"stale_share":0.833,"repost_share":0,"time_to_fill_p50_days":34,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Administrative","role_family":"Administrative","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Loveland, United States","Longmont, United States","United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":28,"max":33,"currency":"USD","period":"hour","gross":null,"usd_annual":66000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Teams","optional":false}],"status":"live","first_seen_at":"2026-10-06T00:00:00Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-27T04:57:46Z","board_verified":true,"closed_at":null,"days_open":21,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":21},"description":"We understand that the world we want tomorrow starts with how we do business today, and that’s why we’re inspired to make A Better World for Pets. Antech is comprised of a diverse team of individuals who are committed to each other’s growth and development. Our culture is centered on our guiding philosophy, The Five Principles: Quality, Responsibility, Mutuality, Efficiency and Freedom. Today Antech is driving the future of pet health as part of MarsScience & Diagnostics, a family-owned company focused on veterinary care.\nCurrent Associates will need to apply through the internal career site. Please log into Workday and click on Menu or View All Apps, select the Jobs Hub app, then click the magnifying glass to Browse Jobs.\nWork Type: Remote\nCandidate must be located in Loveland, Longmont, or Denver Colorado\nMust be bilingual in French\nThe Target Pay for this position is $28.17- $33.00 Hourly. At Antech, pay decisions are determined using factors such as relevant job-related skills, experience, education, training and budget.\nJob Purpose/Overview\nThe Customer Support Onboarding Coordinator delivers on the Antech Customer Service Vision of unwavering commitment to empathetic and caring veterinary diagnostic support. This role is responsible for providing coordination of onboarding, installation, and training activities for both reference lab and in-house diagnostic customers. The Onboarding Coordinator is responsible for coordinating new customer acquisitions and implementations alongside the commercial team and is also responsible for the coordinated management of new customer on-boarding focusing on the site-surveys and activities inherent to the commercial close through technical installation and implementation, training and post-implementation relationship building activities. This role is pivotal in the delivery of optimal customer experience with regards to both reference lab and in-house diagnostics products and services.\nEssential Duties and Responsibilities\nRole is responsible for project managing the deployment of customer on-boarding in partnership with the field support specialists team, sales, PIMS integration team, and technical services to ensure a seamless experience for the required installation and onboarding of new reference lab and in-house diagnostics customers. \nThe role is as performs as the accountable coordinator to ensure all functional tasks are completed and delivered by the responsible teams. \nCoordinates the planning and scheduling of Reference Lab Onboarding and In-House Diagnostics Installations, including but not limited to order visibility, on-time delivery of supplies and equipment, installation of in-house diagnostic equipment, and onboarding/install case closure. \nActs as primary contact with customers to coordinate installation project implementation from beginning to end, including but not limited to customer onboarding dates, management of PIMS integration activities, field specialist scheduling, and product availability timelines. \nInterfaces with internal and external resources to meet established schedules. \nEnsures and measures customer satisfaction throughout the onboarding process. Delivers a high level of customer service to customers to optimize long-term customer retention. \nReviews assigned sales orders for customer contact information, required product delivery, and order accuracy verification. \nMaintains overall oversight on changes during the process and adjusts accordingly from initial contact to project completion. \nGathers and compiles pre-install information used in each following stage of the project, alerting leadership team and commercial team to any issues that may interfere with a successful customer onboarding. \nWorks closely with Leadership Team, Sales Team, Logistics, Freight, Field Specialists, and Customer to assist in making certain everything is ready for the day of install. \nMaintains the installation calendar reflecting all activities of the Field Specialists including, installs, customer training, service calls, and vacation time. \nWorks to schedule installations and service calls to minimize company costs for travel and accommodations. \nEnsures all data related to an installation or repair case is promptly and accurately recorded in CRM. \nHas working knowledge of the multi-disciplinary functions involved in a company’s commercial process, e.g. sales, operations (supply chain & sales-order processing), field applications support, technical training, etc. as well as the complexities of the customers’ operating environments such a the workflow of the veterinary hospital. \nEducation and Experience\nVet Tech, Vet Nurse, Vet Assistant, or DVM with relevant veterinary practice experience required \n5+ years of product or customer facing experience required \nExperience either managing customer technical or commercial support is essential \nClear understanding of stages customer commercial and technical on-boarding \nVersed in both reference lab and in-house diagnostic technologies and their application to the routine veterinary practice preferred \nKnowledge, Skills and Abilities\nExcellent project management skills: can prioritize multiple tasks and goals and ensure the timely, on-target and within- budget accomplishment of onboarding process. \nGood interpersonal, verbal communication and influencing skills; can influence without authority \nStrong written communication skills \nGood business presentation skills; is comfortable and effective when presenting to others, internally or externally \nGood negotiation skills: knows how to complete deliverables by working effectively with others internally and externally \nGood judgment and decision-making skills; knows how to make trade-off decisions while prioritizing ethics and efficacy \nWorks well within teams and is effective in collaborating with others internally and externally \nEffectively resolves conflicts between individual needs and requirements of the organization \nDemonstrates the ability to analyze complex situations and proactively identify opportunities/issues; effectively solves problems that cross functional boundaries \nTravel\nTravel requirements could be up to 30% of the time with peaks and valleys throughout the year.\nWorking Conditions\nComplete how the job gets done and the way it operates\nThe associate is regularly required to apply manual dexterity, including hand/wrist flexibility, for computer keyboarding. The associate frequently is required to sit for extended periods of time, stand, walk, and reach with hands and arms. The associate is frequently required to hear and speak in order to use the telephone, make presentations and communicate with people in an office or virtual environment. The associate is occasionally required to sit and stoop, bend, kneel, or crouch. The associate must occasionally lift and/or move up to 15 pounds.\nThe associate will primarily work in a typical office environment or a remote home office. The noise level in the work environment is usually moderate. The associate will be required to use a computer, spreadsheets, data base management, email, video conferencing and the Internet. The associate is frequently required to use a calculator; fax, copy machine, and phone system. The associate must occasionally use media equipment such as an overhead projector, PowerPoint, and Microsoft Teams. Environment where pets are present\nAbout Antech\nAntech is a leader in veterinary diagnostics, driven by our passion for innovation that delivers better animal health outcomes. Our products and services span 90+ reference laboratories around the globe; in-house diagnostic laboratory instruments and consumables, including rapid assay diagnostic products and digital cytology services; local and cloud-based data services; practice information management software and related software and support; veterinary imaging and technology; veterinary professional education and training; and board-certified specialist support services.\nBenefits\nAntech offers an industry competitive benefits package and continues to invest in and evolve benefits programs that meet the health, wellness and financial needs of our associates.\nBenefits eligiblity is based on employment status.\nPaid Time Off & Holidays\n\nMedical, Dental, Vision (Multiple Plans Available)\n\nBasic Life (Company Paid) & Supplemental Life\n\nShort and Long Term Disability (Company Paid)\n\nFlexible Spending Accounts/Health Savings Accounts\n\nPaid Parental Leave\n\n401(k) with company match\n\nTuition/Continuing Education Reimbursement\n\nLife Assistance Program\n\nPet Care Discounts\n\nCommitment to Equal Employer Opportunities\nWe are proud to be an Equal Opportunity Employer. For a complete EEO statement, please see our Career page at Antech Careers.\nNote to Search Firms/Agencies\nAntech Diagnostics, Inc. and its subsidiaries and affiliates (Antech) do not compensate search firms for unsolicited assistance unless they have a written search agreement with Antech and the requisition is position-specific. Any resumes, curriculum vitae, and other unsolicited assistance from search firms that do not have a written search agreement or position-specific requisition submitted to any Associate of Antech will be deemed the sole property of Antech and no fee will be paid in the event the candidate is hired by Antech.","description_format":"text","description_chars":9342,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"French","level":"Proficiency (C2)","optional":false}]},"benefits":["Home office","Parental leave"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Health Care"],"lifecycle":[{"event":"open","at":"2026-10-07T02:19:23Z"}],"visa":[],"liveness":{"score":80,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.891,"p_room":0.9,"age_days":21,"expected_fill_days":34,"reasons":["conf:0","velocity","win:mid"],"computed_at":"2026-10-27T05:46:45Z"},"pay":{"stated_usd_annual":66000,"is_top_pay":false},"html_url":"https://alion.io/job/antech-diagnostics-onboarding-coordinator-french-speaking","json_url":"https://alion.io/job/antech-diagnostics-onboarding-coordinator-french-speaking.json","meta":{"generated_at":"2026-10-27T22:29:49Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14273,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2212230},"rest":"https://alion.io/mcp/rest/get_company?id=2212230"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fantech-diagnostics-onboarding-coordinator-french-speaking"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fantech-diagnostics-onboarding-coordinator-french-speaking"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fantech-diagnostics-onboarding-coordinator-french-speaking"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/antech-diagnostics-onboarding-coordinator-french-speaking\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fantech-diagnostics-onboarding-coordinator-french-speaking"}]}