{"id":2399246,"url":"https://alion.io/job/antech-diagnostics-technical-support-specialist","title":"Technical Support Specialist","company":{"id":2212230,"name":"Antech Diagnostics","domain":"antechdiagnostics.com","url":"https://alion.io/company/antechdiagnostics","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":86,"open_postings":7,"ghost_share":0,"stale_share":0.571,"repost_share":0,"time_to_fill_p50_days":54,"computed_at":"2026-10-13T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Carlsbad, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":21,"max":null,"currency":"USD","period":"hour","gross":null,"usd_annual":42000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Model Context Protocol","optional":false},{"name":"MS SQL","optional":false},{"name":"Outlook","optional":false},{"name":"ServiceNow","optional":false},{"name":"TCP/IP","optional":false},{"name":"Windows","optional":false},{"name":"Microsoft Teams","optional":true}],"status":"live","first_seen_at":"2026-10-12T23:03:41Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-13T03:06:14Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"We understand that the world we want tomorrow starts with how we do business today, and that’s why we’re inspired to make A Better World for Pets. Antech is comprised of a diverse team of individuals who are committed to each other’s growth and development. Our culture is centered on our guiding philosophy, The Five Principles: Quality, Responsibility, Mutuality, Efficiency and Freedom. Today Antech is driving the future of pet health as part of MarsScience & Diagnostics, a family-owned company focused on veterinary care.\nCurrent Associates will need to apply through the internal career site. Please log into Workday and click on Menu or View All Apps, select the Jobs Hub app, then click the magnifying glass to Browse Jobs.\nThe Target Pay Range for this position is $21.50 Hourly. At Antech, pay decisions are determined using factors such as relevant job-related skills, experience, education, training and budget.\nJob Purpose/Overview\nThe Technical Support Specialist is responsible for remote troubleshooting of digital radiography hardware, and related software for Sound’s veterinary customers. This individual has a general understanding of DR, CR, Ultrasound and laser functionality. This individual possesses strong troubleshooting skills, can vet knowns and unknowns by asking simple to complex questions, and is calculated and methodical when problem solving. This position requires logical and careful dissection of problem descriptions and can walk customers through troubleshooting steps while connected remotely or blind (not connected). In addition, this individual functions well in a fast paced environment with good case management and call management skills.\nEssential Duties and Responsibilities\nAble to understand and diagnose issues, and identify root cause through detailed analysis using both simple and in-depth questioning techniques\nAble to document steps to reproduce accurately\nUtilize strong customer and technical support skills supporting Sound products and services to veterinary medical professionals\nTroubleshoot and solve simple to highly complex hardware and software issues- methodical troubleshooting approach with attention to detail\nUses CRM to document and track progress on customer issues\nAccurately documents troubleshooting steps, during the call, in customer tickets using CRM\nThorough and detailed case management skills- clear, concise note taking\nManages multiple customer tickets without sacrificing accuracy or quality of service\nOperating system and application installation/configuration- high level understanding of product functionality\nPerform and facilitate the return of items under warranty with third party vendors (RMA’s), coordinate maintenance repairs, and loaner service orders\nThorough and detailed issue tracking in customer relationship management software\nStrong call control technique without sacrificing customer service\nProvide Sound customers with product and service information- required to learn and understand wide range of products related to Equine and Small Animal services\nExcellent communication skills and ability to successfully control upset customers\nWork closely with other departments when problem solving\nHighly customer focused with a strong desire to deliver an excellent support experience during every interaction\nTeam player that will add value through very high quality and dedication to support team\nOther duties as assigned.\nEducation and Experience\nA bachelor’s or associate’s degree in a technical field preferred or equivalent experience\nTechnical certifications a plus (MCSE, MCP, or A+ and/or equivalent work experience)\n2 years troubleshooting software and hardware\nKnowledge, Skills and Abilities\nStrong PC skills and knowledge of MS applications (Outlook, Excel, Word, PPT)\nGeneral knowledge of Microsoft Windows 7, Windows 8 and Windows 10\nGeneral or working knowledge in three or more of the following areas is strongly preferred: MS SQL Server, Remote Desktop, PACS, TCP/IP, and DICOM.\nPrevious experience with customer facing ticketing systems (e.g. MS CRM, SalesForce, ServiceNOW)\nPrevious experience in medical imaging is a plus; either film or digital radiography\nExcellent written and oral communication skills\nMust be extremely detail oriented, organized, and professional\nTyping skills: 40+ WPM\nWorking Conditions\nThe associate is regularly required to apply manual dexterity, including hand/wrist flexibility, for computer keyboarding. The associate frequently is required to sit for extended periods of time, stand, walk, and reach with hands and arms. The associate is frequently required to hear and speak in order to use the telephone, make presentations and communicate with people in an office environment. The associate is occasionally required to sit and stoop, bend, kneel, or crouch. The associate must occasionally lift and/or move up to 15 pounds.\nThe associate will primarily work in a typical office environment including use of cubicles, computers and overhead lighting. Temperature extremes will be minimal to nonexistent. The noise level in the work environment is usually moderate. The associate will be required to use a computer, spreadsheets, data base management, email, and the Internet. The associate is frequently required to use a calculator; fax, copy machine, and phone system. The associate must occasionally use media equipment such as an overhead projector, PowerPoint, and Microsoft Teams.\nAbout Antech\nAntech is a leader in veterinary diagnostics, driven by our passion for innovation that delivers better animal health outcomes. Our products and services span 90+ reference laboratories around the globe; in-house diagnostic laboratory instruments and consumables, including rapid assay diagnostic products and digital cytology services; local and cloud-based data services; practice information management software and related software and support; veterinary imaging and technology; veterinary professional education and training; and board-certified specialist support services.\nBenefits\nAntech offers an industry competitive benefits package and continues to invest in and evolve benefits programs that meet the health, wellness and financial needs of our associates.\nBenefits eligiblity is based on employment status.\nPaid Time Off & Holidays\n\nMedical, Dental, Vision (Multiple Plans Available)\n\nBasic Life (Company Paid) & Supplemental Life\n\nShort and Long Term Disability (Company Paid)\n\nFlexible Spending Accounts/Health Savings Accounts\n\nPaid Parental Leave\n\n401(k) with company match\n\nTuition/Continuing Education Reimbursement\n\nLife Assistance Program\n\nPet Care Discounts\n\nCommitment to Equal Employer Opportunities\nWe are proud to be an Equal Opportunity Employer. For a complete EEO statement, please see our Career page at Antech Careers.\nNote to Search Firms/Agencies\nAntech Diagnostics, Inc. and its subsidiaries and affiliates (Antech) do not compensate search firms for unsolicited assistance unless they have a written search agreement with Antech and the requisition is position-specific. Any resumes, curriculum vitae, and other unsolicited assistance from search firms that do not have a written search agreement or position-specific requisition submitted to any Associate of Antech will be deemed the sole property of Antech and no fee will be paid in the event the candidate is hired by Antech.","description_format":"text","description_chars":7377,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":false},"security_clearance":false,"languages":[]},"benefits":["Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Diagnostic Tests & IVD","Veterinary Medicine","Medical Laboratories"],"lifecycle":[{"event":"open","at":"2026-10-12T23:03:41Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":54,"reasons":["conf:2","win:early"],"computed_at":"2026-10-13T05:45:00Z"},"pay":{"stated_usd_annual":42000,"is_top_pay":false},"html_url":"https://alion.io/job/antech-diagnostics-technical-support-specialist","json_url":"https://alion.io/job/antech-diagnostics-technical-support-specialist.json","meta":{"generated_at":"2026-10-13T05:51:43Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9049,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2212230},"rest":"https://alion.io/mcp/rest/get_company?id=2212230"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fantech-diagnostics-technical-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fantech-diagnostics-technical-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fantech-diagnostics-technical-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/antech-diagnostics-technical-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fantech-diagnostics-technical-support-specialist"}]}