{"id":1901934,"url":"https://alion.io/job/anthology-service-delivery-manager","title":"Service Delivery Manager","company":{"id":58434,"name":"Anthology","domain":"anthology.com","url":"https://alion.io/company/anthology","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":"lead","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":65000,"max":85000,"currency":"USD","period":"year","gross":null,"usd_annual":85000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-05T08:38:58Z","employer_posted_date":null,"last_verified_at":"2026-10-05T08:38:58Z","board_verified":false,"closed_at":null,"days_open":16,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":16},"description":"Service DeliveryManager\nRemote - United States\nAbout the Role\nThe Service Delivery Manager is responsible for coordinating the delivery of Blackboard Application Administration services to customers. This person must befocused on customer service, work well in teams,be able toidentify and resolve service delivery issues, provide daily/weekly updates on current tasks, and escalate risks and issues as needed.\n\nResponsibilities\n\nServing as the primary customer contact relative to service delivery needs and management\n\nUnderstanding customer objectives then setting and managing expectations relative to service delivery and actions required to meet objectives\n\nFacilitating and coordinating communication between various customer stakeholders\n\nFacilitating and coordinating communication between customer stakeholders and variousBlackboarddepartments as needed\n\nProviding day-to-day Blackboard system GUI administration tasks such as:\nCreate and Manage Users, Roles, and Privileges\n\nCreate and Manage Courses, Catalogs, and Terms\n\nCreate and Manage Enrollments\n\nManage System-wide Tools and Utilities such as:\nTool Settings\n\nMy Blackboard Settings\n\nAchievements\n\nEnterprise Surveys\n\nNotification Management\n\nBuilding Block setting management\n\nCreating and assigning Goals, Sub-Goals, and Categories for Standards Alignments\n\nRunning System, Course, and Student Activity Reports\n\nManage Community Settings, Users and Branding\n\nManage Blackboard Content System\n\nManage Blackboard Outcomes System\n\nProviding escalated support to end users, assuming that there is afirst-tierend user help desk process in place\n\nAssistingcustomer in making strategic decisions in changes to the system, additional functionality, interfaces, changes in configuration,etc.\n\nAssistingbusiness owners in translating concepts to written requirement\n\nParticipating in customer meetings to help make Blackboard-relateddecisions\n\nDeveloping, coordinating, and implementingplans to test processes during system/process development including quality assurancetesting\n\nEvaluatingupcoming releases and recommendingnew features and functionality\n\nMonitoring and sharing updates onapplication hotfixes, patches, and version upgrades\n\nInterfacing withBlackboardconsulting, product development, supportteamsand customer management\n\nRequired Skills and Experience\n\nBachelor’s degree\n\nMinimum 5 years of experience in system administrator role relating toBlackboard or equivalentexperience\n\nAbility to maintain composure underpressure\n\nGood interpersonal, written, oral communication skills and technical documentationskills\n\nSelf-motivated and self-directed with keen attention todetail\n\nStrong knowledge of instructional design principles, practices, and theories\n\nExperience in timeline and project management and/or implementation of business and functional requirements\n\nRecent experience in Quality Assurance (QA) processes and practices\n\nKnowledge of standards (i.e., IMS, SCORM, LTI) and their implementation\n\nKnowledge of web accessibility requirements\n\nFluency in written and spoken English\n\nPreferred Skills and Experience\n\nBusiness Analyst experience\n\nExecutive/Senior Management communication experience\n\nConsulting experience\n\nTeaching experience in education and government setting\n\nAbout Blackboard\nBlackboard is a leading EdTech company and SaaS provider that delivers the digital environment for transformational teaching and learning. We serve thousands of institutions with the industry's most AI-advanced LMS, Blackboard Ally for accessibility, and institutional effectiveness solutions that put educators and learners at the center. We're an education company that builds technology. Learn more at blackboard.com.\n\nThe expected salary range for this position is $65,000 - $85,000. The range reflects base salary only and does not include additional compensation such as company bonus or benefits. Placement within the pay range will depend on a variety of factors, such as experience, skills, internal parity, and location.\n\nCandidates must be legally authorized to work in the country where the role is based at the time of hire and must maintain that authorization for the duration of employment. The company does not provide visa sponsorship or immigration support for this position.\n\nThis job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time.\n\nBlackboard is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, gender identity/expression,protected military/veteran status, or any other legally protected factor.\n\nOriginally posted on Himalayas","description_format":"text","description_chars":4908,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-05T11:28:00Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 6 · green card filings: 1","filings_12m":6,"filings_prev_12m":5,"green_card_filings_12m":1,"median_offered_wage_usd":119643,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":2}],"liveness":{"score":57,"band":"ok","label":"Likely open","p_open":0.85,"p_active":0.75,"p_room":0.9,"age_days":15,"expected_fill_days":28,"reasons":["seen:15","win:mid"],"computed_at":"2026-10-21T05:46:15Z"},"pay":{"stated_usd_annual":85000,"is_top_pay":false},"html_url":"https://alion.io/job/anthology-service-delivery-manager","json_url":"https://alion.io/job/anthology-service-delivery-manager.json","meta":{"generated_at":"2026-10-21T14:07:09Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":20122,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":58434},"rest":"https://alion.io/mcp/rest/get_company?id=58434"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fanthology-service-delivery-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fanthology-service-delivery-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fanthology-service-delivery-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/anthology-service-delivery-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fanthology-service-delivery-manager"}]}