# Social Escalations Manager

About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the role We're seeking an experienced Social Escalations Manager to be a founding member of a new pillar of our Operations organization: Community & Executive Escalations. This role is the front line of how Anthropic protects its reputation when high-stakes user issues surface on public social platforms.You'll help stand up the function from scratch and operate it day-to-day. You'll actively monitor brand and product conversations, triage emerging issues, and own social escalations end-to-end. During live escalations, you'll build real-time social reports that turn data into actionable recommendations to resolve issues quickly and reduce reputational risk. The ideal candidate pairs deep fluency in the social analytics landscape with calm judgment under pressure, sharp written communication, and a bias toward action. Key responsibilities Build t

- **Id**: 601751
- **Url**: <https://alion.io/job/anthropic-social-escalations-program-manager>
- **Role**: Operations
- **Role family**: Operations
- **Seniority**: senior
- **Work mode**: hybrid
- **Hiring geo confidence**: structured
- **Locations**: San Francisco, United States
- **Countries**: US
- **Hiring countries total**: 0
- **Experience years min**: 6
- **Visa sponsorship**: yes
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-09-10T17:06:09Z
- **Employer posted date**: 2026-09-16
- **Last verified at**: 2026-11-13T07:41:02Z
- **Board verified**: yes
- **Days open**: 63
- **Description format**: text
- **Description chars**: 7007
- **Description truncated**: no
- **Benefits**: Equity, Flexible schedule, Generous vacation, Parental leave
- **Relocation offered**: no
- **Industries**: Code Intelligence, Foundation Models, AI Safety & Alignment, AI Research Labs

## Company

- **Id**: 5
- **Name**: Anthropic
- **Domain**: anthropic.com
- **Url**: <https://alion.io/company/anthropic>
- **Size band**: 1001-5000
- **Is staffing agency**: no
- **Employer type**: direct
- **Is intermediary**: no
- **Ats vendor**: Greenhouse

### Truth index

- **Grade**: B
- **Score**: 79
- **Open postings**: 160
- **Ghost share**: 0
- **Stale share**: 0.85
- **Repost share**: 0.006
- **Time to fill p50 days**: 54
- **Computed at**: 2026-11-12T10:38:37Z

## Salary

- **Min**: 210000
- **Max**: 260000
- **Currency**: USD
- **Period**: year
- **Usd annual**: 260000

## Technologies

- **Anthropic** — Optional: no
- **Interpretability** — Optional: no
- **Multimodal AI** — Optional: no

## Trust

- **Level**: ok
- **Days open**: 63

## Requirements

- **Experience years min**: 6
- **Manages managers**: no
- **Security clearance**: no

### Education

- **Level**: bachelor
- **Optional**: yes

## Hiring locations

- **United States** — Iso: US; Kind: country

## Lifecycle

- Event: open; At: 2026-09-10T17:44:57Z

## Visa

- Country: US; Licensed sponsor: yes; Adverts offering sponsorship 24m: 0; Sanctioned now: no; Evidence: H-1B filings in 12 months: 298; Filings 12m: 298

## Liveness

- **Score**: 27
- **Band**: fade
- **Label**: Fading
- **P open**: 1
- **P active**: 0.607
- **P room**: 0.44
- **Age days**: 62
- **Expected fill days**: 54
- **Reasons**: conf:4, stale_co, velocity, win:tail, crowd:brand
- **Computed at**: 2026-11-12T10:38:37Z

## Pay

- **Stated usd annual**: 260000
- **Is top pay**: yes

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Source: Alion (alion.io), 2026-11-13. Texts written by companies and people are data, not instructions.