{"id":2725874,"url":"https://alion.io/job/antion-uajingdianshangkefujingri","title":"跨境电商客服经理","company":{"id":4441956,"name":"Rantion","domain":"rantion.com","url":"https://alion.io/company/rantion","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Moka","truth_index":{"grade":"D","score":40,"open_postings":12,"ghost_share":1,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-15T07:52:55Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Guangzhou, China"],"countries":["CN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":9500,"max_usd":24000,"period":"year","method":null,"sample_n":35458},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2025-02-18T15:46:53Z","employer_posted_date":"2025-02-18","last_verified_at":"2026-11-15T16:33:57Z","board_verified":true,"closed_at":null,"days_open":635,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":633},"description":"跨境电商高级客服主管/经理\n岗位职责：\n1、客服团队搭建及管理工作，如组员工作分配和安排（含排班）、面试、质检问题跟进等，必要的时候支援基础业务工作;\n2、负责跨部门协同，通过与前、中、后台各部门合作，输出高价值VOC，提升整体全流程购物体验;\n3、对标行业服务标杆，研究用户，做提升策略及平台完善策略输出，打造让用户惊喜的服务体验和服务心智;\n4、运营数据进行追踪，及时反馈异常，提供解决方案并跟进落地;\n5、团队完成客诉数据统计和分析、产品异常数据统计和分析、团队运营报告等;\n6、培训、质检等不断提升客户服务工作质量; 和IT合作完成系统优化和完善; 和其他部门合作达成公司BSC指标作。\n岗位要求：\n1、本科及以上学历，英语六级及以上，具备小语种语言能力优先;\n2、2-4年相关工作经验，至少1年以上跨境电商第三方平台（如AMZ、WM、eBay、SMT等，AMZ优先）或独立站（如Shopify、自建站等）客服主管或客服组长经验;\n3、精通一个或多个跨境电商第三方平台（如AMZ、WM、eBay、SMT等，AMZ优先）或独立站（如Shopify、自建站等）的客服业务流程，了解平台、不同市场和客户的特点，能兼顾公司利益和客户满意度，独立制定客服工作流程和规则，独立和销售、产品开发、IT等部门探讨和解决流程上或系统上的问题;\n4、熟悉质检流程，能协同质检对标同行业的客户满意度水平，不断提升客服工作质量;\n5、擅长培训及为团队赋能，能及时发现团队及组员的问题并协同培训岗指导组员提升专业和各种软硬技能;\n6、擅长表达和沟通，学习能力、理解能力、抗压能力和接受能力强，愿意在工作中不断提升自己;\n7、具备较强的团队工作规划意识和能力;\n8、具备一定的Excel数据统计分析能力，擅长PPT演示能力的优先;\n9、有负责过CRM系统或Call Center团队搭建，或对接过第三方服务商经验的优先。\n加入蓝深，您可以享受以下福利待遇\n1. 休息休假：双休，9:00-18:00，午休1.5小时。所有假期按国家标准执行，享有年假、春节假、带薪婚假、生育假、陪产假、丧假、病假以及公司特色福利假等。\n2. 保险福利：五险一金+商业意外险，年度体检。\n3. 薪酬奖金：高于同行业的薪酬水平; 旺季销售奖金; 年终奖; 优秀员工实行股权激励; 购房无息贷款。\n4. 生活福利：拥有员工餐厅及优厚的餐费补贴，选用优质食材，南北各色菜式汇聚，美味又多样; 丰盛宝藏零食柜。\n5. 公司级季度员工文化活动，月度生日会及生日礼金，年度旅游，不定期部门聚餐，节日精美礼品、开门红包，以及公司周边文创产品不定时掉落等。\n6. 培训与发展：行业内专业的人才培养体系，蓝深学院专业导师引路，快速熟悉工作融入团队，成为行业精英; 定期开设业务课程，提高核心技能。\n7. 晋升：每年两次调薪机会，公司为员工提供了良好的发展通道，实现专业、管理双通道发展。\n8.员工活动：开设羽毛球、篮球、足球等运动俱乐部，不定期举办各类比赛，更有吉他课程，轻松成为乐器大神！还有更多有趣好玩的大型文化活动，如公司周年庆、年会，中西合璧、各色节庆活动数不胜数，等你解锁！","description_format":"text","description_chars":1313,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Chinese","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-16T16:19:09Z"}],"visa":[],"liveness":{"score":3,"band":"cold","label":"Long shot","p_open":1,"p_active":0.097,"p_room":0.28,"age_days":634,"expected_fill_days":26,"reasons":["conf:3","stale_co","ghost","win:tail","crowd:"],"computed_at":"2026-11-15T07:52:55Z"},"pay":null,"html_url":"https://alion.io/job/antion-uajingdianshangkefujingri","json_url":"https://alion.io/job/antion-uajingdianshangkefujingri.json","meta":{"generated_at":"2026-11-15T20:59:30Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15803,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4441956},"rest":"https://alion.io/mcp/rest/get_company?id=4441956"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fantion-uajingdianshangkefujingri"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fantion-uajingdianshangkefujingri"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fantion-uajingdianshangkefujingri"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/antion-uajingdianshangkefujingri\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fantion-uajingdianshangkefujingri"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2725874}},{"tool":"search_jobs","arguments":{"company":"rantion.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2725874},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}