{"id":1946957,"url":"https://alion.io/job/anton-paar-service-manager","title":"Service Manager","company":{"id":54824,"name":"Anton Paar","domain":"anton-paar.com","url":"https://alion.io/company/anton-paar","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":75,"open_postings":29,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":30,"computed_at":"2026-10-14T06:34:16Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Muntinlupa, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":9000,"max_usd":20000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":5064},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-06T07:19:01Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-14T14:37:28Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"The Service Manager is responsible for the day-to-day management of in-house and field maintenance/repairs and support activities. The Service Manager also ensures that Service Engineers are adequately trained, service is prompt and of high quality, and consistently high levels of customer satisfaction.\n Essential functions\nEnsures Anton Paar’s service guidelines and philosophy within region in accordance with the General Manager (GM)/Regional Service Manager(RSM).\n\nDefines the annual service budget and necessary resources to fulfil budget in agreement with the GM/RSM.\n\nDefines and implements the local service strategy, respecting the Anton Paar global service strategy.\n\nManages a team of Service Engineers. Interviews, makes hiring and firing recommendations, develops staff, assigns and schedules work, and appraises performance.\n\nRecommends Service Engineer salaries.\n\nEnsures that Service Engineers are properly trained and their skills are continually being advanced. Conducts staff training as appropriate.\n\nEnsures that the right service equipment is supplied to the Field Service Engineer acc. to the Anton Paar guidelines.\n\nCarries out an annual service visit with each of the Field Service Engineers.\n\nOrganizes and/or attends periodic local / regional meetings to share best practices /training etc.\n\nDefines and implements required service organization to ensure national coverage of all product lines.\n\nMaintains adherence to service department policies and procedures in accordance with corporate and industry safety and quality standards, and ISO17025 requirements.\n\nManagement of maintenance contract-selling to customers and conducting service-sales.\n\nCreates and maintains service reports and reporting to GM/RSM.\n\nEnsures that Field Service Engineers fulfill Anton Paar guidelines of data quality in CRM (e.g. I-Bases).\n\nInterfaces with cross functional work teams such as applications, customer support/services, product management, manufacturing and marketing/sales.\n\nReports product failure trends and/or product weakness to the appropriate product groups.\n\nResponsible for oversight in the identification and routine calibration of test equipment (required for ISO/IEC 17025 calibrations).\n\nFinal responsibility for Field Service Engineer’s stocks and stock inventory and managing of the remaining Field Service Engineer’s stocks.\n\nResponsible for increasing service-customer satisfaction, especially in case of negative customer survey feedback.\n\nResponsible for case time and fulfilling the Anton Paar targets in cooperation with the RSM.\n\nDefines and implements improvement activities to increase customer satisfaction in agreement with GM / RSM.\n\nDefines and implements an annual marketing plan for increasing service coverage.\n\n Minimum required education, experience, knowledge and skills\nBachelor’s degree required in electrical, mechanical or chemical engineering, physics or related field\n\n3 years of management experience\n\n3 years of experience working in a technical services environment\n\nAdvanced knowledge of the theoretical and practical application of engineering science and technology\n\nSkill in using electronic schematics, electronic testing equipment and repair tools in order to assist and support service engineers\n\nAnalytical problem solving skills\n\nExcellent verbal/written communication and interpersonal skills\n\nExceptional customer service skills\n\nAttends mandatory in-house technical training courses each year to stay current on new developments in the field. Certificates are awarded upon satisfactory completion of each program\n\n A long-term position in a stable, globally leading technology company\nStructured onboarding and continuous technical and professional training\nExposure to regional operations and international collaboration\nA professional and supportive team environment\nCompetitive compensation and benefits package","description_format":"text","description_chars":3891,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Sales & Marketing","Energy Storage","E-learning"],"lifecycle":[{"event":"open","at":"2026-10-06T07:29:06Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.629,"p_room":1,"age_days":7,"expected_fill_days":30,"reasons":["conf:0","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-14T06:34:16Z"},"pay":null,"html_url":"https://alion.io/job/anton-paar-service-manager","json_url":"https://alion.io/job/anton-paar-service-manager.json","meta":{"generated_at":"2026-10-14T17:48:58Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":22833,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":54824},"rest":"https://alion.io/mcp/rest/get_company?id=54824"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fanton-paar-service-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fanton-paar-service-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fanton-paar-service-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/anton-paar-service-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fanton-paar-service-manager"}]}