{"id":554252,"url":"https://alion.io/job/anywhere-talent-customer-service-representative-2","title":"Customer Service Representative","company":{"id":8046,"name":"Anywhere Talent","domain":"anywheretalent.com","url":"https://alion.io/company/anywhere-talent","size_band":"201-500","is_staffing_agency":false,"employer_type":"staffing","is_intermediary":false,"listed_via":null,"ats_vendor":"BambooHR","truth_index":{"grade":"A","score":89,"open_postings":13,"ghost_share":0.077,"stale_share":0,"repost_share":0.077,"time_to_fill_p50_days":191,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Manila, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":7500,"max_usd":21000,"period":"year","method":"role_country_seniority_unknown","sample_n":36},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Outlook","optional":false},{"name":"Trello","optional":false}],"status":"live","first_seen_at":"2026-06-12T00:00:00Z","employer_posted_date":"2026-06-12","last_verified_at":"2026-11-13T02:53:30Z","board_verified":true,"closed_at":null,"days_open":154,"trust":{"level":"ok","repost_count":1,"flags":["company_stale"],"days_open":153},"description":"Customer Service Representative (Remote)\nRole Overview\nYou will serve as the first point of contact for customers experiencing water or fire damage at residential and commercial properties. You'll handle inbound calls, provide calm and empathetic support, collect key incident details, and ensure accurate documentation before warm-transferring calls to the appropriate internal team for immediate action.\nThis is a high-responsibility, customer-facing role where accuracy, empathy, reliability, and technical proficiency are critical.\nKey Responsibilities\nAnswer inbound emergency service calls in a fast-paced, high-volume support environment\nCommunicate calmly and professionally with distressed customers\nCollect and record key details (contact info, location, damage type, severity, etc.)\nAccurately input data into CRM/ERP systems in real time, including double/triple entry across multiple systems as required by workflow\nWarm transfer calls to the appropriate department with complete context\nFollow scripts, workflows, and call handling procedures\nNavigate multiple software systems simultaneously while staying engaged on live calls\nRequirements\nExcellent spoken and written English (clear, neutral accent preferred)\nStrong customer service and communication skills\nAbility to stay calm and professional under pressure\nHigh attention to detail and accuracy in data entry, including multi-step/double or triple entry workflows\nReliable attendance and consistent work history\nComfortable using VoIP systems and multiple tools simultaneously\nStrong with technology, including:\nComfortable with Microsoft 365, especially Teams and Outlook\nAble to handle multiple systems at once without losing accuracy or pace\nFamiliarity with CRMs and structured data entry workflows\nComfortable working in (or quickly learning) PSA / Proven Jobs (CRM), Trello, and Aircall / RingCentral-style phone systems\nFast learner on new systems, requiring minimal re-training\nFriendly and professional phone manner - however, technical and data-entry skills are weighted higher than a classic \"customer service\" background\nAble to work 8:00 AM - 5:00 PM, Monday-Friday to support call volume and coverage\nPreferred Experience\nCall center, customer support, dispatch, or intake experience\nExperience in urgent service industries (restoration, HVAC, plumbing, etc.)\nFamiliarity with CRM systems and U.S. customer support\nWork Environment\nRemote position\nStandard schedule: 8:00 AM - 5:00 PM, Monday-Friday\nFast-paced, high-volume call handling environment\nPersonality Fit\nCalm, empathetic, and service-oriented\nProfessional and coachable\nStrong sense of responsibility and reliability\nTech-savvy and comfortable adapting quickly to new tools/systems\nAnywhere Talent is proud to be an equal opportunity workplace. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status\nJoin Anywhere Talent and play a pivotal role in empowering businesses with your expertise. Let’s create partnerships that drive success together!Apply now and embark on a rewarding journey with us!","description_format":"text","description_chars":3204,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":true}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Professional Services","Human Resources","Recruiting & Staffing"],"lifecycle":[{"event":"open","at":"2026-09-08T19:24:20Z"},{"event":"close","at":"2026-10-02T09:36:14Z"},{"event":"reopen","at":"2026-10-19T21:59:53Z"}],"visa":[],"liveness":{"score":44,"band":"fade","label":"Fading","p_open":1,"p_active":0.739,"p_room":0.6,"age_days":153,"expected_fill_days":191,"reasons":["conf:2","win:late","crowd:"],"computed_at":"2026-11-12T10:38:37Z"},"pay":null,"html_url":"https://alion.io/job/anywhere-talent-customer-service-representative-2","json_url":"https://alion.io/job/anywhere-talent-customer-service-representative-2.json","meta":{"generated_at":"2026-11-13T05:32:02Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11722,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8046},"rest":"https://alion.io/mcp/rest/get_company?id=8046"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fanywhere-talent-customer-service-representative-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fanywhere-talent-customer-service-representative-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fanywhere-talent-customer-service-representative-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/anywhere-talent-customer-service-representative-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fanywhere-talent-customer-service-representative-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":554252}},{"tool":"search_jobs","arguments":{"company":"anywheretalent.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":554252},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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