{"id":3078531,"url":"https://alion.io/job/anywherenow-ai-product-engineer","title":"AI Product Engineer","company":{"id":669357,"name":"AnywhereNow","domain":"anywhere.now","url":"https://alion.io/company/anywhere-4","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Recruitee","truth_index":null},"role":"Backend","role_family":"Backend","seniority":null,"employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Johannesburg, South Africa"],"countries":["ZA"],"hiring_countries":["ZA"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":".NET","optional":false},{"name":"AI Agents","optional":false},{"name":"AutoGen","optional":false},{"name":"Azure","optional":false},{"name":"C#","optional":false},{"name":"CI/CD","optional":false},{"name":"Function Calling","optional":false},{"name":"Google AI Studio","optional":false},{"name":"LLM Guardrails","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"Microsoft Teams","optional":false},{"name":"Model Context Protocol","optional":false},{"name":"OpenAI","optional":false},{"name":"RAG","optional":false},{"name":"Rest API","optional":false},{"name":"Semantic Kernel","optional":false},{"name":"ServiceNow","optional":false},{"name":"LLM","optional":true},{"name":"Multi-Agent Systems","optional":true}],"status":"live","first_seen_at":"2026-10-22T07:25:58Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-25T23:00:18Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Founded in 2010 in the Netherlands, AnywhereNow is a global leader in Enterprise Dialogue Management, with a vision to ensure every employee and customer feels heard, understood, and valued.\nToday, our team of approximately 240 employees spans 22 countries, supporting more than 2,000 organisations worldwide. We partner with leading enterprises including Mazda, the UN International Organization for Migration, The Adecco Group, and the University of Cape Town to deliver exceptional customer and employee experiences through the power of Microsoft Teams and AI-driven innovation.\nDriven by our commitment to innovation, customer focus, accountability, and continuous improvement, we help organisations modernise communication and customer engagement across complex enterprise environments.\nOur portfolio includes:\nDialogue Cloud - our enterprise dialogue management platform built for Microsoft Teams.\n\nDeepdesk - AI-powered Agent Assist technology that helps service teams work faster and smarter.\n\nTendfor - a customer engagement and contact centre solution designed for Microsoft Teams environments.\n\nTogether, these solutions enable organisations to create more intelligent, efficient, and personalised experiences for both customers and employees.\nAs we continue to accelerate our AI-first strategy, we're investing heavily in the next generation of agentic solutions, creating exciting opportunities for engineers who want to help shape the future of enterprise AI.\nRequirements\nAbout the Role\nWe're looking for an Agent Factory Product Engineer to help build the next generation of AI-powered enterprise solutions.\nThis is a hands-on engineering role focused on designing, building, and scaling intelligent agents across the Microsoft ecosystem. You'll transform defined business use cases into production-ready agentic solutions, leveraging modern AI technologies, Azure services, and Model Context Protocol (MCP) architecture.\nAs part of the Agent Factory team, you'll develop agents that can securely access enterprise systems, interact with business tools, manage context and memory effectively, and operate reliably at scale. You'll work closely with Product, Engineering, QA, and AI leadership to ensure every solution delivers real business value while meeting enterprise standards for security, performance, and governance.\nBeyond technical delivery, you'll bring product thinking and commercial awareness, helping to identify meaningful customer challenges, emerging AI opportunities, and relevant market trends. Your insights will contribute to shaping and refining the Agent Factory roadmap and backlog.\nThis role is ideal for someone who enjoys building practical AI applications and can take solutions from concept through to production deployment.\nWhat You'll Be Doing\nBuild and Deliver Intelligent Agents\nDesign, build and deploy AI agents that solve real customer and business problems.\n\nCreate agents that deliver value independently while contributing insights to a broader intelligence ecosystem.\n\nTranslate product requirements and use cases into scalable, production-ready solutions.\n\nDevelop MCP-Based Integrations\nBuild and operate Model Context Protocol (MCP) servers that provide agents with secure access to tools, systems and enterprise data.\n\nDefine and implement tool interfaces, authentication mechanisms and resource access patterns.\n\nEnsure agents can interact with enterprise services in a structured, secure and reliable way.\n\nIntegrate Enterprise Systems\nConnect agents with business-critical platforms including:\nMicrosoft Dynamics 365\n\nMicrosoft Graph\n\nDataverse\n\nServiceNow\n\nContact Centre and Customer Experience platforms\n\nInternal and third-party APIs\n\nDesign Context, Memory & Intelligence\nDefine how agents manage memory, context and decision-making patterns.\n\nImplement retrieval, reasoning and tool-use strategies that promote consistent and predictable behaviour.\n\nDesign guardrails that enable agents to operate safely and effectively within enterprise environments.\n\nContribute to the Agent Ecosystem\nDevelop supporting services including adapters, event processing capabilities and integration layers.\n\nEnable agents to share insights and consume intelligence from a wider ecosystem of interconnected solutions.\n\nHelp shape future product direction by contributing technical expertise, customer insights and market observations.\n\nWhat You'll Bring\nMicrosoft Technology Expertise\n\nStrong software engineering experience using C# and .NET.\n\nHands-on experience with Azure services, including:\nAzure Functions\n\nAzure App Service\n\nAzure OpenAI Service\n\nAzure AI Foundry / AI Studio\n\nExperience integrating with Microsoft business platforms such as:\nDynamics 365\n\nDataverse\n\nMicrosoft Graph\n\nPower Platform\n\nKnowledge of Azure security and identity services, including:\nMicrosoft Entra ID\n\nManaged Identities\n\nAzure Key Vault\n\nAgentic AI & MCP Experience\nPractical experience building or consuming MCP servers.\n\nKnowledge of agent frameworks and orchestration technologies such as:\nSemantic Kernel\n\nAutoGen\n\nMicrosoft AI SDKs\n\nExperience with:\nFunction and tool calling\n\nRetrieval-Augmented Generation (RAG)\n\nVector databases\n\nContext and memory management\n\nAbility to design clear, reliable and secure agent interactions.#\n\nBroader Engineering Skills\nStrong API integration experience, including REST APIs, webhooks and event-driven architectures.\n\nExperience with cloud-native deployment, CI/CD pipelines and infrastructure-as-code approaches.\n\nUnderstanding of performance, latency, reliability and cost considerations when working with Large Language Models in production.\n\nCommitment to software quality, testing and continuous improvement.\n\nAbility to work closely with QA teams on agent evaluation, testing and quality assurance.\n\nWho You Are\nYou'll be successful in this role if you are:\nA pragmatic builder who can take ideas from concept to production.\n\nPassionate about applying AI to solve real-world business challenges.\n\nComfortable working independently while collaborating with cross-functional teams.\n\nA systems thinker who understands how individual components contribute to larger platforms and architectures.\n\nSecurity-conscious and focused on building reliable enterprise-grade solutions.\n\nExcited by emerging AI technologies and eager to learn as the landscape evolves.\n\nNice to Have\nWhile not essential, we'd be particularly interested in candidates with experience in:\nMulti-agent architectures and agent-to-agent communication.\n\nDelivering AI solutions within enterprise or regulated environments.\n\nLLM observability, monitoring, tracing, and evaluation frameworks.\n\nContact Centre, Customer Experience, or enterprise workflow automation platforms.\n\nWhy Join Us?\nThis is an opportunity to help shape the future of AI within a rapidly evolving product organisation. You'll work with cutting-edge Microsoft AI technologies, contribute directly to innovative agentic solutions, and play a key role in building scalable AI capabilities that deliver measurable value to customers. If you're passionate about building intelligent systems and want to be at the forefront of enterprise AI innovation, we'd love to hear from you.\nInformation Security Responsibilities\nAt AnywhereNow, information security is everyone's responsibility. All employees are expected to actively support and maintain the organisation's information security standards and contribute to protecting the confidentiality, integrity and availability of company and customer information.\nThis includes:\nAdhering to all applicable information security policies, procedures and guidelines at all times.\n\nProtecting company, customer and partner data from unauthorised access, disclosure, alteration or loss.\n\nUsing company systems, devices and networks in a secure and compliant manner.\n\nPromptly reporting any suspected or actual security incidents, breaches or vulnerabilities to the appropriate team.\n\nCompleting mandatory information security and data protection training as required.\n\nEnsuring that confidential information is handled and stored securely in accordance with company policies and applicable legal requirements.\n\nFailure to comply with information security responsibilities may result in disciplinary action.","description_format":"text","description_chars":8265,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"South Africa","iso":"ZA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Conversational AI","Contact Center Software"],"lifecycle":[{"event":"open","at":"2026-10-22T11:23:26Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":2,"expected_fill_days":10,"reasons":["conf:1","win:early"],"computed_at":"2026-10-25T05:49:26Z"},"pay":null,"html_url":"https://alion.io/job/anywherenow-ai-product-engineer","json_url":"https://alion.io/job/anywherenow-ai-product-engineer.json","meta":{"generated_at":"2026-10-26T02:00:08Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2563,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":669357},"rest":"https://alion.io/mcp/rest/get_company?id=669357"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fanywherenow-ai-product-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fanywherenow-ai-product-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fanywherenow-ai-product-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/anywherenow-ai-product-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fanywherenow-ai-product-engineer"}]}