{"id":2416461,"url":"https://alion.io/job/anywherenow-cloud-operations-engineer","title":"Cloud Operations Engineer","company":{"id":669357,"name":"AnywhereNow","domain":"anywhere.now","url":"https://alion.io/company/anywhere-4","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Recruitee","truth_index":null},"role":"DevOps","role_family":"DevOps","seniority":"senior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":{"label":"ET","utc_offset_min":-5,"utc_offset_max":-5},"hiring_geo_confidence":"explicit","locations":["Johannesburg, South Africa"],"countries":["ZA"],"hiring_countries":["US","ZA"],"hiring_countries_total":2,"salary":null,"salary_estimate":{"min_usd":35000,"max_usd":74000,"period":"year","method":"role_seniority_country_cell","sample_n":16},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure","optional":false},{"name":"Azure AKS","optional":false},{"name":"Kubernetes","optional":false},{"name":"Microsoft Teams","optional":false},{"name":"Platform Engineering","optional":false},{"name":"PowerShell","optional":false},{"name":"Python","optional":false},{"name":"Terraform","optional":false}],"status":"live","first_seen_at":"2026-09-07T07:59:07Z","employer_posted_date":"2026-09-07","last_verified_at":"2026-10-13T18:01:33Z","board_verified":true,"closed_at":null,"days_open":36,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":36},"description":"Founded in 2010 in The Netherlands, AnywhereNow is a global leader in Enterprise Dialogue Management, with a vision to ensure every employee and customer feels heard, understood, and valued. With around 240 employees in working from 22 different countries, we partner with over 2,000 leading enterprises, including Mazda, the UN International Organization for Migration, Adecco Group, and the University of Cape Town, to deliver exceptional customer experiences through the power of Microsoft Teams and AI-driven insights. Our commitment to innovation, customer focus, and accountability drives our success.\nWe are seeking a highly experienced Cloud Operations Engineer to strengthen our South Africa-based team supporting US (Eastern Time) operations.\nThis role is focused on operating and improving our Azure-based production environments, including infrastructure managed via Terraform and workloads running on Azure Kubernetes Service (AKS).\nYou will act as a senior technical escalation point (L4), drive automation initiatives, and contribute to reliability-focused improvements across the platform. This role requires strong hands-on Azure expertise, deep troubleshooting capability, and a practical understanding of infrastructure-as-code and Kubernetes operations.\nThis role is based in South Africa (remote) and requires working hours aligned to US Eastern Time (ET).\nKey Responsibilities\nOperate and maintain Azure production environments, ensuring high availability, performance, and stability.\n\nOperational Stability & SRE: Collaborate with the wider CloudOps team to improve platform stability. This includes applying practical SRE principles like reducing manual \"toil\" through better documentation and helping define proactive alerting thresholds for voice health.\n\nAct as an L4 escalation point for complex cloud incidents across compute, networking, storage, identity, and AKS layers.\n\nContribute to and maintain Terraform-managed infrastructure, including reviewing, modifying, and troubleshooting infrastructure-as-code.\n\nOperate and troubleshoot AKS clusters and workloads, including cluster health, scaling, networking, ingress, and performance issues.\n\nOn-Call Rotation: Participate in the Cloud Operations on-call rotation, providing expert-level coverage for critical production incidents.\n\nDocumentation: Maintain clear, technical operational procedures and \"runbooks\" for common voice-related troubleshooting scenarios.\n\nRequirements\nWhy we would like to have a dialogue with you\nOwnership & accountability: You don’t just solve problems; you take responsibility for preventing them from recurring.\nCommunication: The ability to communicate clearly and effectively with individuals across the organization, and to be responsive to their needs and concerns.\nAction-oriented: The ability to act quickly and decisively, even in the face of uncertainty, to move projects forward and achieve business goals.\nCommitment: The ability to consistently meet or exceed the quality standards expected by customers.\nCollaboration: The ability to work effectively with others and to build strong relationships based on trust and mutual respect, recognizing that everyone has something to contribute.\nSystems thinking: You understand how small changes impact the broader system, and you consider scalability and long-term impact.\nCustomer centricity: the ability to provide high-quality service (to customers), including understanding their needs, solving problems, and responding to feedback.\nAdaptability: The ability to adjust to changing situations and work effectively in environments that may be uncertain or unpredictable.\nCompetencies are key, but to be successful in this role you need to bring a few essentials to kickstart the conversation\n5+ years of experience in Cloud Operations, Platform Engineering, or SRE-type roles.\n\nStrong hands-on experience with Microsoft Azure, including VMs, networking, identity, storage, and monitoring.\n\nProven experience working with Terraform in production environments.\n\nGeneral Systems Troubleshooting: A methodical approach to isolation-distinguishing between application, network, and provider-level issues in a complex, distributed environment.\n\nStrong operational experience with Azure Kubernetes Service (AKS).\n\nExperience building automation using scripting languages such as PowerShell, Python, or Bash.\n\nExperience optimizing Azure environments for reliability and cost efficiency.\n\nMonitoring Tools: Experience using Azure Monitor to track performance trends.\n\nSome last notes\nAnywhereNow is committed to creating a diverse environment and is proud to be an equal-opportunity employer. We accept difference and we thrive on it for the benefit of our employees, our products, and our community.\nPlease note that we have a background check policy. The background check differs per country and position. If you would like to know more, the recruiters are happy to answer any questions!\nInformation Security Responsibilities\nAll employees are responsible for supporting and maintaining the organization’s information security standards. This includes:\nAdhering to all applicable information security policies, procedures, and guidelines at all times.\n\nProtecting company, customer, and partner data from unauthorized access, disclosure, alteration, or loss.\n\nUsing company systems, devices, and networks in a secure and compliant manner.\n\nPromptly reporting any suspected or actual security incidents, breaches, or vulnerabilities to the appropriate team.\n\nCompleting mandatory information security and data protection training as required.\n\nEnsuring that confidential information is handled and stored securely in line with company policies and legal requirements.\n\nFailure to comply with information security responsibilities may result in disciplinary action.","description_format":"text","description_chars":5828,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"},{"name":"South Africa","iso":"ZA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Conversational AI","Contact Center Software"],"lifecycle":[{"event":"open","at":"2026-10-13T03:31:34Z"}],"visa":[],"liveness":{"score":9,"band":"cold","label":"Long shot","p_open":1,"p_active":0.264,"p_room":0.35,"age_days":35,"expected_fill_days":7,"reasons":["conf:2","win:tail"],"computed_at":"2026-10-13T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/anywherenow-cloud-operations-engineer","json_url":"https://alion.io/job/anywherenow-cloud-operations-engineer.json","meta":{"generated_at":"2026-10-13T19:32:55Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":29853,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":669357},"rest":"https://alion.io/mcp/rest/get_company?id=669357"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fanywherenow-cloud-operations-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fanywherenow-cloud-operations-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fanywherenow-cloud-operations-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/anywherenow-cloud-operations-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fanywherenow-cloud-operations-engineer"}]}