{"id":2416460,"url":"https://alion.io/job/anywherenow-commercial-operations-director","title":"Commercial Operations Director","company":{"id":669357,"name":"AnywhereNow","domain":"anywhere.now","url":"https://alion.io/company/anywhere-4","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Recruitee","truth_index":null},"role":"Operations","role_family":"Operations","seniority":"head","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":["GB"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":33000,"max_usd":75000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":2013},"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"Microsoft Teams","optional":false}],"status":"live","first_seen_at":"2026-09-25T08:46:18Z","employer_posted_date":"2026-09-25","last_verified_at":"2026-10-23T12:32:56Z","board_verified":true,"closed_at":null,"days_open":28,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":28},"description":"About AnywhereNow\nFounded in 2010 in The Netherlands, AnywhereNow is a global leader in Enterprise Dialogue Management, with a vision to ensure every employee and customer feels heard, understood, and valued. With around 240 employees working from 22 different countries, we partner with over 2,000 leading enterprises, including Mazda, the UN International Organization for Migration, Adecco Group, and the University of Cape Town, to deliver exceptional customer experiences through the power of Microsoft Teams and AI-driven insights.\nOur commitment to innovation, customer focus, and accountability drives our success. Our portfolio includes Dialogue Cloud, Deepdesk (AI Agent Assist), and Tendfor, delivering cutting-edge capabilities across Microsoft Teams environments and enterprise CX platforms.\nPosition Summary\nThe Commercial Operations Director owns the commercial engine of the post-sale customer lifecycle, renewals, pricing, deal desk, invoicing, and order-to-cash for AnywhereNow’s SaaS portfolio. You’ll protect and grow contract value, safeguard margin, and convert earned revenue into cash, combining commercial leadership, negotiation strength, and operational rigour.\nYou’ll lead the renewals and revenue-operations function and personally manage and negotiate the most difficult, complex, and at-risk renewals, working across Customer Success, Sales, Finance, and Legal to secure timely, profitable outcomes and a frictionless billing experience for customers. The role is deliberately designed to balance effectiveness, efficiency, and cost across the commercial operation.\nRequirements\nKey Responsibilities\nRenewals Management & Negotiation\nOwn the end-to-end renewals process, forecasting, pipeline, administration, and on-time execution across the customer base\nPersonally lead and negotiate difficult, complex, high-value, and at-risk renewals, including multi-year, escalated, and competitively contested deals\nDevelop renewal playbooks, negotiation strategies, concession frameworks, and save plays to de-risk and retain at-risk accounts\nPartner with Customer Success and Sales to surface renewal risk early and maximise gross and net revenue retention\nPricing, Deal Desk & Commercial Governance\nOwn pricing execution, discount governance, and the deal desk for non-standard and complex commercial terms\nReview and approve quotes, price uplifts, and contract terms to protect unit economics and gross margin\nMaintain price books, packaging, and approval matrices, and ensure compliance with commercial policy\nProvide commercial modelling and deal guidance on high-stakes negotiations\nBilling, Invoicing & Order-to-Cash\nOwn accurate, on-time sales invoicing and the full order-to-cash cycle\nDrive billing accuracy, revenue-recognition alignment with Finance, and clean contract-to-invoice hand-offs\nReduce Days Sales Outstanding (DSO) and accelerate cash collection in partnership with Finance\nResolve billing and pricing queries quickly to protect the customer experience\nRevenue Processes, Systems & Data\nEstablish a single source of truth for renewals, contract, and commercial data\nDeliver renewal, retention, pricing, and cash forecasts and reporting to leadership\nContinuously improve process efficiency, cycle times, and cost-to-serve\nRetention & Cross-functional Alignment\nTranslate customer sentiment and account-health signals into proactive renewal and pricing action\nAlign Sales (hand-offs, expansion), Customer Success (adoption, advocacy), Finance (rev-rec, DSO), and Legal (terms) around commercial outcomes\nFeed pricing, churn, and win/loss insight back into commercial and product strategy\nTeam Leadership & Operational Excellence\nLead, coach, and scale the Commercial Operations and renewals team\nEstablish and own KPIs (renewal rate, GRR / NRR, DSO, invoice accuracy, and cycle time)\nInstil a disciplined, data-driven operating rhythm balanced for effectiveness, efficiency, and cost\nEscalate only the largest strategic renewals to the COO with a clear recommendation\nCore Competencies\nNegotiation & Renewals Expertise\nProven ability to manage and negotiate difficult, complex, and at-risk renewals, consistently delivering profitable outcomes.\nSkilled in objection handling, concession strategy, and multi-stakeholder negotiations in high-pressure environments.\nStrong track record of protecting and expanding contract value throughout the renewal lifecycle.\nCommercial & Financial Acumen\nStrong understanding of key SaaS metrics, including ARR, GRR, NRR, churn, DSO, cost-to-serve, and gross margin.\nExpertise in pricing strategy, packaging, discounting, and deal economics.\nAbility to assess commercial decisions and clearly articulate their financial impact.\nRevenue Operations & Systems\nDeep understanding of quote-to-cash and order-to-cash processes.\nProficient in CRM, CPQ, billing, subscription management, and renewals platforms.\nFocused on process optimisation, automation, data integrity, and operational efficiency.\nCustomer-Centric Retention Mindset\nBalances commercial objectives with customer experience and long-term retention goals.\nLeverages customer health indicators and voice-of-customer insights to drive proactive commercial action.\nChampions a seamless billing and renewal experience as a core business objective.\nData-Driven Decision Making\nUses forecasting, analytics, and reporting to inform renewal strategies, pricing decisions, and cash-flow optimisation.\nComfortable with commercial modelling, business cases, and scenario analysis.\nStakeholder Management & Influencing Skills\nCommunicates effectively with executive, commercial, finance, legal, and customer-facing\nstakeholders.\nBuilds alignment across Sales, Customer Success, Finance, and Legal to achieve shared commercial outcomes.\nConfident and credible presence in customer-facing negotiations and strategic discussions.\nLeadership & Execution\nProven experience leading commercial operations, revenue operations, or renewals teams.\nDemonstrates a strong delivery mindset with accountability for revenue growth and cash performance.\nEqually comfortable operating at both strategic and hands-on execution levels.\nExperience & Profile\n8+ years in commercial operations, revenue operations, renewals, or senior account management within SaaS\nDemonstrable, hands-on track record negotiating difficult, high-value, and complex renewals and commercial terms\nExperience owning renewals, pricing / deal desk, and/or order-to-cash at scale\nStrong systems fluency (CRM, CPQ, billing / subscription platforms) and commercial modelling\nExperience leading and scaling teams in a mid-size (~€40m ARR) SaaS environment\nCommercially astute, numerate, and customer-oriented, with excellent negotiation and stakeholder skills\nSuccess Indicators (First 12-24 Months)\nRenewal rate and gross / net revenue retention improved and predictable\nDifficult and at-risk renewals consistently secured or improved through structured negotiation\nPricing and discount governance embedded, with margin protected on non-standard deals\nDSO reduced, and invoicing accuracy and timeliness improved\nQuote-to-cash automated, with commercial data trusted as a single source of truth\nA high-performing Commercial Operations function balanced for effectiveness, efficiency, and cost\nInformation Security Responsibilities\nAll employees are responsible for supporting and maintaining the organisation’s information security standards. This includes:\nAdhering to all applicable information security policies, procedures, and guidelines at all times\nProtecting company, customer, and partner data from unauthorised access, disclosure, alteration, or loss\nUsing company systems, devices, and networks in a secure and compliant manner\nPromptly reporting any suspected or actual security incidents, breaches, or vulnerabilities to the appropriate team\nCompleting mandatory information security and data protection training as required\nEnsuring that confidential information is handled and stored securely in line with company policies and legal requirements\nFailure to comply with information security responsibilities may result in disciplinary action","description_format":"text","description_chars":8137,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Conversational AI","Contact Center Software"],"lifecycle":[{"event":"open","at":"2026-10-13T03:31:34Z"}],"visa":[],"liveness":{"score":18,"band":"cold","label":"Long shot","p_open":1,"p_active":0.518,"p_room":0.35,"age_days":27,"expected_fill_days":7,"reasons":["conf:2","win:tail"],"computed_at":"2026-10-23T05:54:15Z"},"pay":null,"html_url":"https://alion.io/job/anywherenow-commercial-operations-director","json_url":"https://alion.io/job/anywherenow-commercial-operations-director.json","meta":{"generated_at":"2026-10-23T17:22:02Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":26363,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":669357},"rest":"https://alion.io/mcp/rest/get_company?id=669357"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fanywherenow-commercial-operations-director"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fanywherenow-commercial-operations-director"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fanywherenow-commercial-operations-director"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/anywherenow-commercial-operations-director\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fanywherenow-commercial-operations-director"}]}