{"id":4197196,"url":"https://alion.io/job/anz-senior-service-designer-2","title":"Senior Service Designer","company":{"id":1782,"name":"ANZ","domain":"anz.com.au","url":"https://alion.io/company/anz-bank","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Design","role_family":"Design","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Wellington, New Zealand"],"countries":["NZ"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-12T20:53:14Z","employer_posted_date":"2026-11-12","last_verified_at":"2026-11-13T11:17:30Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Ko Mātou - About Us\nKia Hanga I Te Ao, E Ora Ai, E Tupu Ai, Te Tangata Me Te Kainga. At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.\nMō te tūranga - About the role\nAs a Senior Service Designer in our Customer Experience and Design CoE, you’ll play a key role in championing the design and delivery of holistic, customer-centric solutions that help to improve the financial wellbeing of our customers.\nTo reach this goal we’ve embedded Human-Centred Design into the creation of our products and services with our customers’ front and centre.\nBanking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.\nRole Location: Auckland or Wellington\nRole Type: Permanent\nHours: 37.5\nKa aha tō rā e kite ai? - What will your day look like?\nThe Senior Service Designer position is a dynamic and impactful role with a broad range of responsibilities. Some of your day-to-day activities may include the below:\nWorking on bank-wide projects using your service design experience to make sense of complex processes and remove pain points for our customers and employees.\nAnalysing business processes to understand where they provide value to the business and customers, and design or optimise them where they are creating friction\nVisualising end-to-end customer journeys by mapping the relationship between different components, considering people, props and processes.\nBe out and about researching, ideating and testing ways of delivering new experiences or improving existing ones for our customers and employees.\nUse a range of research techniques to capture, translate and communicate customer insights into actionable recommendations, to help teams understand the customer’s view.\nAdvocate for inclusive design principles across projects and initiatives\nWork collaboratively with partners and stakeholders to bring them along on the discovery journey with you and to bring a solution to life.\nThis position offers flexibility and creativity-you’ll be encouraged to bring your unique perspective and flair to make the role your own.\nŌu Pūkenga? - What will you bring\nTo grow and be successful in this role, you will ideally bring the following:\nProven experience designing end-to-end, customer-focused services, across a range of touchpoints and channels\nThorough understanding of service design methods as well as having familiarity with similar approaches such as behavioural design\nThe ability to manage your own projects while developing strong collaborative relationships - facilitating, managing, influencing, and communicating effectively with partners at all levels\nThe ability to bring touchpoints to life in a compelling way through sketches, customer insights and mapping, to improve customer experiences\nA strong interest in how customers experiences products and services and a hunger to improve those experiences.\nA strong focus on applying ethical and inclusive design practices in service design.\nYou’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.\nHe aha te take e uru ai koe ki a mātou? - So, why join us?\nFrom the moment you join ANZ, you'll be part of a work whānau striving towards a common purpose: shaping a world where communities thrive.\nBut it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and community you need to take the next big step in your career.\nWe're a diverse community at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to wellbeing services and discounts on selected products and services from ANZ and more.\nAt ANZ you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of Aotearoa New Zealand's communities and this is one of the reasons that has inspired us to develop a multi-year Te Ao Māori Strategy called Tākiri-Ā-Rangi. This includes increasing representation of Māori and Pasifika people at ANZ. Join us and get involved in one of our affinity networks which help us to better understand and meet the needs and interests of our increasingly diverse workforce.\nKua wātea te katoa ki te tono. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with an access requirement or disability, let us know how we can provide you with additional support.\nTo find out more about working at ANZ visit https://www.anz.co.nz/careers/.You can apply for this role by visiting ANZ Careers and searching for reference number 127264.\nTe Rā Ōtinga - Job Posting End Date\n25/11/2026, 11.59pm, (NZ)","description_format":"text","description_chars":5271,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commercial & Retail Banks","Wealth Management & Financial Advisors","Investment Banking & M&A Advisory","Mortgage Lending & Brokers"],"lifecycle":[{"event":"open","at":"2026-11-12T20:53:14Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":13,"reasons":["conf:16","win:early"],"computed_at":"2026-11-14T03:17:51Z"},"pay":null,"html_url":"https://alion.io/job/anz-senior-service-designer-2","json_url":"https://alion.io/job/anz-senior-service-designer-2.json","meta":{"generated_at":"2026-11-14T03:17:51Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4881,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1782},"rest":"https://alion.io/mcp/rest/get_company?id=1782"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fanz-senior-service-designer-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fanz-senior-service-designer-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fanz-senior-service-designer-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/anz-senior-service-designer-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fanz-senior-service-designer-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4197196}},{"tool":"search_jobs","arguments":{"company":"anz.com.au","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4197196},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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