Document Production Team Lead (Evening Shift)
Confirmed on the employer's own hiring board on Oct 26, 2026. First seen by Alion on Sep 18, 2026. A&O Shearman scores B on the Alion truth index.
To support successful integration into the team and business, an initial period of office-based training will be required, after which the role can be performed remotely from anywhere within Northern Ireland.
What you will do
The team lead is responsible for the day-to-day leadership, supervision, and operational oversight of the evening shift within a 24/7 document production environment. The role ensures the delivery of a high-quality, client-focused service, providing leadership, coaching, performance management and escalation support while maintaining service levels, operational resilience, and employee engagement.
Leadership and people management
- Lead, motivate and develop a team of document specialists and workflow coordinators during the evening shift.
- Conduct regular coaching, performance and development conversations.
- Support recruitment, onboarding and training activities.
- Foster a positive, inclusive and high-performing team culture.
- Oversee shift operations, ensuring workload is managed effectively and service level commitments are achieved.
- Monitor capacity, priorities and workflow distribution, making real-time decisions to meet client deadlines.
- Act as the primary escalation point for operational and service issues during the shift.
- Ensure effective handovers and communication between shifts to support seamless 24/7 service delivery.
- Promote a culture of exceptional client service and quality.
- Ensure work is completed accurately, efficiently and in line with departmental standards.
- Manage client escalations and support resolution of complex or urgent requests.
- Drive continuous improvement in service delivery, quality and productivity.
- Support operational resilience and business continuity planning.
- Identify risks, trends and improvement opportunities and implement appropriate solutions.
- Contribute to workforce planning, engagement initiatives and operational change projects.
What you will have
- Previous leadership or supervisory experience within a document services or professional services environment.
- Strong understanding of workflows and client service delivery.
- Advanced Microsoft Office skills, particularly Word, PowerPoint, Excel and Adobe Acrobat.
- Excellent communication, organisational and stakeholder management skills.
- Ability to prioritise, make decisions and perform effectively in a fast-paced, deadline-driven environment.
- Experience working within a 24/7 or shift-based operation is desirable
What we can offer you
To learn more about the culture and benefits available at A&O Shearman, please visit: Culture and benefits | A&O Shearman careers
Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required.
We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic.
NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.
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