{"id":1339410,"url":"https://alion.io/job/ao-shearman-document-production-team-lead-evening-shift","title":"Document Production Team Lead (Evening Shift)","company":{"id":1762255,"name":"A&O Shearman","domain":"aoshearman.com","url":"https://alion.io/company/aoshearman","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Schema","truth_index":{"grade":"B","score":70,"open_postings":178,"ghost_share":0.506,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":29,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Management","role_family":"Management","seniority":"lead","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":["Belfast, United Kingdom"],"countries":["GB"],"hiring_countries":["GB","IE"],"hiring_countries_total":2,"salary":null,"salary_estimate":{"min_usd":51000,"max_usd":102000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":38},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-09-18T00:00:00Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-26T08:12:01Z","board_verified":true,"closed_at":null,"days_open":38,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":38},"description":"We have an exciting opportunity for a Document Production Team Lead (Evening Shift) to join our Document Production team, based in A&O Shearman’s Belfast Office. The working hours for this position are Monday-Friday, 15:00-23:00pm.To support successful integration into the team and business, an initial period of office-based training will be required, after which the role can be performed remotely from anywhere within Northern Ireland.\nWhat you will do\nThe team lead is responsible for the day-to-day leadership, supervision, and operational oversight of the evening shift within a 24/7 document production environment. The role ensures the delivery of a high-quality, client-focused service, providing leadership, coaching, performance management and escalation support while maintaining service levels, operational resilience, and employee engagement.\nLeadership and people management\nLead, motivate and develop a team of document specialists and workflow coordinators during the evening shift.\nConduct regular coaching, performance and development conversations.\nSupport recruitment, onboarding and training activities.\nFoster a positive, inclusive and high-performing team culture.\nOperational managementOversee shift operations, ensuring workload is managed effectively and service level commitments are achieved.\nMonitor capacity, priorities and workflow distribution, making real-time decisions to meet client deadlines.\nAct as the primary escalation point for operational and service issues during the shift.\nEnsure effective handovers and communication between shifts to support seamless 24/7 service delivery.\nClient service and qualityPromote a culture of exceptional client service and quality.\nEnsure work is completed accurately, efficiently and in line with departmental standards.\nManage client escalations and support resolution of complex or urgent requests.\nDrive continuous improvement in service delivery, quality and productivity.\nBusiness continuity and improvementSupport operational resilience and business continuity planning.\nIdentify risks, trends and improvement opportunities and implement appropriate solutions.\nContribute to workforce planning, engagement initiatives and operational change projects.\nWhat you will have\nPrevious leadership or supervisory experience within a document services or professional services environment.\nStrong understanding of workflows and client service delivery.\nAdvanced Microsoft Office skills, particularly Word, PowerPoint, Excel and Adobe Acrobat.\nExcellent communication, organisational and stakeholder management skills.\nAbility to prioritise, make decisions and perform effectively in a fast-paced, deadline-driven environment.\nExperience working within a 24/7 or shift-based operation is desirable\nWhat we can offer you\nTo learn more about the culture and benefits available at A&O Shearman, please visit: Culture and benefits | A&O Shearman careers\nShould you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required.\nWe are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic.\nNO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.\n#LI","description_format":"text","description_chars":3557,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"},{"name":"Ireland","iso":"IE","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Legal Services"],"lifecycle":[{"event":"open","at":"2026-09-27T15:27:06Z"}],"visa":[],"liveness":{"score":32,"band":"fade","label":"Fading","p_open":1,"p_active":0.583,"p_room":0.55,"age_days":38,"expected_fill_days":29,"reasons":["conf:2","stale_co","win:tail","comp:brand"],"computed_at":"2026-10-26T05:57:25Z"},"pay":null,"html_url":"https://alion.io/job/ao-shearman-document-production-team-lead-evening-shift","json_url":"https://alion.io/job/ao-shearman-document-production-team-lead-evening-shift.json","meta":{"generated_at":"2026-10-26T12:22:25Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":16864,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1762255},"rest":"https://alion.io/mcp/rest/get_company?id=1762255"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fao-shearman-document-production-team-lead-evening-shift"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fao-shearman-document-production-team-lead-evening-shift"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fao-shearman-document-production-team-lead-evening-shift"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ao-shearman-document-production-team-lead-evening-shift\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fao-shearman-document-production-team-lead-evening-shift"}]}