{"id":1339456,"url":"https://alion.io/job/ao-shearman-it-analyst-2","title":"IT analyst","company":{"id":1762255,"name":"A&O Shearman","domain":"aoshearman.com","url":"https://alion.io/company/aoshearman","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Schema","truth_index":null},"role":"Analytics","role_family":"Analytics","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Brussels, Belgium"],"countries":["BE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":45000,"max_usd":124000,"period":"year","method":null,"sample_n":3250},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Service Desk","optional":false}],"status":"live","first_seen_at":"2026-08-28T00:00:00Z","employer_posted_date":"2026-09-26","last_verified_at":"2026-09-27T20:11:07Z","board_verified":true,"closed_at":null,"days_open":31,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":31},"description":"We have an exciting opportunity for an IT Analyst to join our Information Technology team, based in A&O Shearman's Brussels and Antwerp Offices.What you will do\nThe IT analyst in Antwerp serves as the first line of technical support, handling incident resolution and service requests to maintain seamless IT operations. In addition to troubleshooting hardware and software issues, the analyst plays a key part in broader regional IT initiatives throughout Belgium and offers backup support to the Brussels office.\nThe position further encompasses a supporting function in overseeing the office’s audiovisual systems and assisting with the day-to-day management of the local network infrastructure. Finally, the analyst helps business-service teams administer and maintain their technical setups within the Antwerp location.\nYou will be responsible for the correct follow-up and escalation of service desk tickets and requests (new joiner, leaver, etc).\nYou will deliver professional desk side support to the employees and clients of the firm.\nYour hands-on support will ensure the smooth organisation of meetings and events.\nYou will be involved in the onboarding of new joiners and will guide new users through the setup of our systems and devices.\nWith your strong organisational skills you keep the device rental inventory up to date.\nYou will join a dedicated team and gain expert knowledge on our internal support systems. \nWhat you will have\nYou are service minded and enjoy customer contact.\nYou are proficient in English as well as Dutch.\nYou have a strong affinity with technological innovation.\nYou have a good knowledge of Microsoft Office 365 as well as the Microsoft Azure environment.\nYou are open to a flexible schedule and take pride in going the extra mile for your customers.\nYou like to work in a highly professional and demanding environment.\nYou demonstrate a flexible approach to your work and possess excellent organisational skills.\nYou show an ability to work alone or as part of a team.\nYou manage to prioritize, work under pressure and meet deadlines.\nYou possess experience with Cisco Call Manager, iManage and audio visual equipment is a plus.\nWhat we can offer you\nTo learn more about the culture and benefits available at A&O Shearman, please visit: Culture and benefits | A&O Shearman careers\nShould you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required.\nWe are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic.\nNO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.\n#LI","description_format":"text","description_chars":2956,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Flexible schedule"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Professional Services","Legal Services"],"lifecycle":[{"event":"open","at":"2026-09-27T15:27:06Z"}],"liveness":{"score":27,"band":"fade","label":"Fading","p_open":1,"p_active":0.482,"p_room":0.55,"age_days":31,"expected_fill_days":21,"reasons":["conf:4","win:tail","comp:brand"],"computed_at":"2026-09-28T01:06:40Z"},"pay":null,"html_url":"https://alion.io/job/ao-shearman-it-analyst-2","json_url":"https://alion.io/job/ao-shearman-it-analyst-2.json","meta":{"generated_at":"2026-09-28T01:06:40Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":666,"day_limit":5000,"remaining_today":4334,"minute_limit":60,"resets_at":"2026-09-29T00:00:00Z"}}}