{"id":1339412,"url":"https://alion.io/job/ao-shearman-it-operations-engineer","title":"IT Operations Engineer","company":{"id":1762255,"name":"A&O Shearman","domain":"aoshearman.com","url":"https://alion.io/company/aoshearman","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Schema","truth_index":{"grade":"B","score":75,"open_postings":86,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":29,"computed_at":"2026-10-01T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Singapore"],"countries":["SG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":28000,"max_usd":63000,"period":"year","method":"role_country_seniority_unknown","sample_n":103},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"SQL","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-18T00:00:00Z","employer_posted_date":"2026-09-26","last_verified_at":"2026-10-01T09:30:04Z","board_verified":true,"closed_at":null,"days_open":13,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":13},"description":"We have an exciting opportunity for a Operations Engineer to join ourIT team, based in A&O Shearman's Singapore Office. What you will do\nThe Operations Engineer is responsible for leading and evolving day-to-day IT operations for APAC while driving the adoption of modern, secure, and scalable technologies including the firm’s cloud platforms that enhance legal workflows, fee-earner productivity, and client service. This role combines operational responsibilities with forward-looking technology enablement, ensuring the firm’s core platforms remain highly available, resilient, compliant, and continuously improving.\nThe Operations Engineer supports and executes the firm’s IT and innovation strategy across infrastructure operations including the firm’s cloud platform which runs many of the firm’s core business services, endpoint management, service management, incident response, and user adoption, while upholding the confidentiality, regulatory, and data protection obligations critical to the legal industry.\nLead the day-to-day operational management of critical business and legal technology platforms in a fast-paced global environment.\nDrive service reliability, performance and user experience across core systems including collaboration, document management, communication and productivity platforms.\nPartner with technology, security and architecture teams to deliver innovative solutions that meet both global standards and regional business needs.\nEvaluate emerging technologies, lead proof-of-concepts and help shape the firm's technology roadmap through informed recommendations and business-focused decision making.\nOversee modern endpoint management using Microsoft Intune, ensuring devices remain secure, compliant and optimised throughout their lifecycle.\nAct as a trusted technical advisor to business stakeholders, translating operational challenges into practical technology solutions.\nLead and contribute to a diverse range of technology projects, from infrastructure and office transformation initiatives to major platform and service upgrades.\nChampion operational excellence by identifying opportunities to improve performance, enhance user experience, strengthen security and drive cost efficiencies.\nCollaborate with global IT teams, vendors and partners to deliver resilient, secure and high-performing technology services.\nSupport major incidents, change management activities and continuous service improvement initiatives across a 24/7 international environment.\nProvide technical leadership, mentoring and knowledge sharing to support teams across the organisation.\nWhat you will have\nExperience in IT operations and systems engineering within a complex, networked enterprise environment, with demonstrated thought leadership and knowledge share. \nDemonstrated experience of managing high-severity incidents to resolution, carrying out root cause analysis, implementing preventative measures and resilience strategies. \nProven experience supporting end users in a service-oriented, customer-focused role, preferably within a professional services or legal environment. \nStrong working knowledge of enterprise systems, Microsoft Infrastructure (e.g. Windows Infrastructures, SQL, AD, Virtualization,etc), cloud platforms, collaboration tools, and modern endpoint management solutions. \nHands-on experience with modern device management (e.g., Microsoft Intune, Autopilot, conditional access, security baselines). \nStrong understanding of cybersecurity, data privacy, and regulatory requirements relevant to legal services or similarly regulated industries \nExperience working with global teams, effective in engaging and managing stakeholders offshore, and developing strong relationships. \nExperienced managing global, regional and local third-party vendors, holding them accountable to service delivery. \nITIL v3 Foundation certification or equivalent operational service management experience is preferred.\nWhat we can offer you\nTo learn more about the culture and benefits available at A&O Shearman, please visit: Culture and benefits | A&O Shearman careers\nShould you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required.\nWe are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic.\nNO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.\n#LI","description_format":"text","description_chars":4732,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Singapore","iso":"SG","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Professional Services","Legal Services"],"lifecycle":[{"event":"open","at":"2026-09-27T15:27:06Z"}],"liveness":{"score":52,"band":"ok","label":"Likely open","p_open":1,"p_active":0.573,"p_room":0.9,"age_days":13,"expected_fill_days":29,"reasons":["conf:6","stale_co","velocity","win:mid","comp:brand"],"computed_at":"2026-10-01T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/ao-shearman-it-operations-engineer","json_url":"https://alion.io/job/ao-shearman-it-operations-engineer.json","meta":{"generated_at":"2026-10-01T19:05:37Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1524,"day_limit":5000,"remaining_today":3476,"minute_limit":60,"resets_at":"2026-10-02T00:00:00Z"}}}