{"id":3989777,"url":"https://alion.io/job/aoitgroup-desktop-support-engineer","title":"Desktop Support Engineer","company":{"id":4419934,"name":"Aoitgroup","domain":"aoitgroup.com","url":"https://alion.io/company/aoitgroup","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Teamtailor","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"contractor","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Houston, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Microsoft Office","optional":false},{"name":"ServiceNow","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-11-09T13:32:19Z","employer_posted_date":"2026-11-09","last_verified_at":"2026-11-09T23:00:38Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"On-site Deskside Support Engineer\nEmployment will be on a 1099/freelancer contract basis\nThe role:\nHandle Incidents and Service Requests and near desk support;\n\nProvide services to End Users that include the following:\n\nEnd User Devices including workstations, desktop PCs, laptop/notebook PCs, tablet PCs,\n\nCollaboration and Communication services and devices including smart phones, desktop phones, mobility devices, streaming media systems (video conferencing) and other End User computing Hardware devices and associated system Software;\n\nNetwork-attached devices (e.g. printers, scanners, copiers, multi-functional devices (e.g. printer/scanner/fax);\n\nLocally-attached devices (e.g. personal printers, projectors);\n\nDaily health checks to End User Devices and Network attached devices as required\n\nMeeting room support as required.\n\nProvide effective Deskside Support Services in accordance with the appropriate Performance Standards;\n\nAbout you:\nYou will have a minimum 2-3 years’ experience in Windows Desktop support.\n\nExperience in:\n\nWindows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems (e.g. ServiceNow).\n\nMobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory.\n\nProven analytical, troubleshooting, and problem-solving skills.\n\nThe ability to multi-task, effectively determine priorities and meet SLA’s.\n\nExcellent communication, rapport building and internal customer service skills.\n\nA&O IT Group\nAs a successful and growing global IT services provider, A&O IT Group deliver ‘fully managed’ IT solutions and cyber security services. Combining over 50 years expertise, and boasting an extensive global network, whilst remaining privately owned, A&O IT Group is a trusted IT services partner to clients globally.\nThis role is subject to a post-offer Background Verification in accordance with the local country legislation.\nLearn more about life at A&O IT Group and our opportunities on our website IT Engineer Careers page.\nNO AGENCIES\nWe encourage diversity and seek to attract individuals with unique backgrounds and perspectives. It is important that we build a team with a diverse mix of people and skills, where everyone feels welcome and able to succeed. 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