{"id":3989778,"url":"https://alion.io/job/aoitgroup-service-delivery-manager-it-services","title":"Service Delivery Manager - IT Services","company":{"id":4419934,"name":"Aoitgroup","domain":"aoitgroup.com","url":"https://alion.io/company/aoitgroup","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Teamtailor","truth_index":null},"role":"Product","role_family":"Product","seniority":"lead","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Maidenhead, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-23T10:00:16Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-11-15T15:41:46Z","board_verified":true,"closed_at":null,"days_open":23,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":23},"description":"Hybrid working, minimum 3 days in office per week. We will be moving from Bracknell to Maidenhead towards the end of the year.\nAs Service Delivery Manager (SDM) you will act as a single point of contact for all activities relating to your assigned accounts. You will develop and sustain excellent customer relationships at all levels and ensure that all contractual service levels are achieved; ensure customer satisfaction; and commercial control. The role will also manage budgets and P&L for your assigned accounts.\nYou will be responsible for ensuring retention of existing business and explore and secure areas for business growth by working with the sales and bid support teams to create opportunities and providing data for bid documents.\nResponsibilities:\nProvide the essential link between A&O IT Group and the client\n\nDevelop and sustain excellent customer relationships\n\nPerform the role of primary point of contact for the assigned accounts.\n\nManage all aspects of the A&O portfolio pertinent to the contracted deliverables with each assigned client.\n\nConduct service reviews and service development meetings at regular intervals with the client.\n\nDevelop and widen relationships within the account.\n\nEngage and manage service partners both UK and International.\n\nSupport the leadership teams in any restructuring, future divestitures, mergers and acquisitions.\n\nEnsure the appropriate documentation e.g. Contract, Service Element Descriptions, Change Control Notes are created and maintained for assigned accounts.\n\nNegotiate and manage any required amendments to contract.\n\nEffectively managing third party relationships\n\nWork with Project/ Transition management for the implementation of new business. Own and execute transitions of new business where the deliverables and scale are appropriate.\n\nAny other activities that enhance the service or financial performance of assigned accounts. Within the constraints of the authority of the position.\n\nComply to company process and procedures and provide support in audits and quality assurance processes\n\nEssential skills:\nExperience in a Customer Facing account management role in the IT industry, providing high levels of service excellence\n\nExperience of IT Services\n\nEducated to Degree level\n\nExperience in managing 3rd parties / Supplier Management\n\nGood MS Office 365 skills - Word, Excel, Powerpoint\n\nTeam player with excellent communication skills, verbal and written\n\nProactivity, initiative and eager to progress\n\nOrganised, able to manage time effectively and prioritise tasks.\n\nFlexible and adaptable to meet changing business demands and working environments.\n\nA&O IT Group\nAs a successful and growing global IT services provider, A&O IT Group deliver ‘fully managed’ IT solutions and cyber security services. Combining over 50 years expertise, and boasting an extensive global network, whilst remaining privately owned, A&O IT Group is a trusted IT services partner to clients globally.\nThis role is subject to a post-offer Background Verification in accordance with the local country legislation.\nNO AGENCIES\nWe encourage diversity and seek to attract individuals with unique backgrounds and perspectives. It is important that we build a team with a diverse mix of people and skills, where everyone feels welcome and able to succeed. 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