{"id":2294931,"url":"https://alion.io/job/aorn-customer-success-manager","title":"Customer Success Manager","company":{"id":1881414,"name":"AORN","domain":"aorn.org","url":"https://alion.io/company/aorn","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_payroll_markers","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":98000,"max":108000,"currency":"USD","period":"year","gross":null,"usd_annual":108000},"salary_estimate":null,"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false},{"name":"Salesforce","optional":false},{"name":"Microsoft Teams","optional":true}],"status":"live","first_seen_at":"2026-10-11T18:42:26Z","employer_posted_date":null,"last_verified_at":"2026-10-11T18:42:26Z","board_verified":false,"closed_at":null,"days_open":29,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":29},"description":"Why Work Here?\n“Mission driven, great benefits and room for growth!”\n\nWhy consider AORN, Association of periOperative Registered Nurses, as the next place for your career as our Strategic Partnerships & Customer Success Manager? Because we’re innovative and all about quality and collaboration – we’re continually seeking to enhance our offerings to allow us to better tailor to the needs of our nurse members while expanding our market position and growing revenue across our business and sales divisions.\n\nOur mission is to define, support, and advocate for patient and staff safety through exemplary practice for each phase of perioperative nursing care using evidence-based guidelines, continuing education, and clinical practice resources. We collaborate with professional and regulatory organizations, industry leaders, and other health care partners who support our mission. Our culture is one of openness, teamwork, risk taking and being at the cutting edge of our field and we only look for employees who hold these same traits.\n\nValues mean more to AORN than just bullets on a page. They drive our daily decisions and impact how we work as an organization:\n\nInnovation:Taking courageous and bold actions for growth and sustainability.\n\nCommunication:Exemplifying respect, collaboration, transparency and honesty.\n\nQuality:Ensuring accountability and excellence.\n\nDiversity, Equity, Inclusiveness:Promoting fairness, valuing differences, considering all perspectives.\n\nAchievement:Achieving our mission, realizing the vision.\n\nOur Strategic Partnerships & Customer Success Manager supports the AORN Industry team by strengthening relationships with industry partners and internal stakeholders to advance adoption, retention, and growth of AORN educational solutions and industry offerings. This role manages post-sale customer success activities, supports renewal and expansion opportunities, coordinates partner and customer communications, and helps translate customer and industry feedback into actionable insights for product, education, marketing, and sales strategies. The position works collaboratively across AORN teams to ensure a consistent, high-value partner and customer experience that aligns with AORN’s mission and supports revenue goals.\n\nAORN is based in Denver, CO. Our Strategic Partnerships & Customer Success Managerwill work remotely.\n\nMore about what you’ll get to do as our Strategic Partnerships & Customer Success Manager:\n\nOwns customer onboarding, implementation follow-up, utilization monitoring, and ongoing customer engagement for AORN Industry educational solutions and partner programs.\n\nLeads proactive quarterly business reviews with customers and partners to evaluate utilization, identify opportunities, address barriers, and reinforce the value of AORN offerings.\n\nDrives renewal planning by maintaining clear timelines, account health indicators, stakeholder follow-up, and coordinated action plans for upcoming renewals.\n\nIdentifies at-risk accounts through utilization trends, customer feedback, engagement history, and renewal signals; leads outreach and escalation plans to improve retention.\n\nCreates and maintains clear renewal forecasting, account status reporting, and a repeatable operating cadence that supports visibility, accountability, and revenue planning.\n\nPartners with Industry Account Executives and Clinical Program Managers to secure renewal revenue, support expansion opportunities, and ensure customer needs are understood and addressed.\n\nMaintains strong knowledge of AORN Industry offerings, educational solutions, sponsorship opportunities, and related products to identify renewal, expansion, cross-sell, and up-sell opportunities.\n\nBuilds and maintains trusted relationships with industry partners, facility customers, educators, executives, administrators, and decision makers involved in purchasing, implementation, and ongoing engagement.\n\nCoordinates with Account Executives, Marketing, Education, Nursing, Customer Service, Finance, Technology, Sales, and Clinical Program Managers to deliver a seamless customer and partner experience.\n\nUses Salesforce, iMIS, Tableau, Definitive Healthcare, Excel, and other systems to maintain accurate account records, manage renewals, monitor utilization, support forecasting, and provide reports.\n\nGathers partner and customer feedback to identify market needs, educational gaps, product opportunities, customer risks, and process improvements.\n\nSupports development of partner-facing materials, renewal communications, implementation resources, and customer success tools in collaboration with Marketing and Industry leadership.\n\nParticipates in interdepartmental and intradepartmental initiatives, meetings, and projects that support Industry team priorities, revenue goals, customer success, and AORN’s mission.\n\nPerforms other duties as assigned.\n\nMust Have’s to be our Strategic Partnerships & Customer Success Manager:\n\nMINIMUM QUALIFICATIONS\n\nBachelor’s degree in Business Administration, Marketing, Communications, Health Care Administration, Education, or a related field or equivalent combination of education and relevant experience.\n\n6+ years of experience in customer success, account management, strategic partnerships, business development, sales support, or related relationship management responsibilities.\n\nDemonstrated ability to manage renewals, strengthen customer relationships, evaluate account needs, and support revenue retention and growth.\n\nProficiency with Salesforce, Microsoft Excel, and other tools used to manage accounts, analyze data, prepare forecasts, and identify operational issues.\n\nExperience communicating professionally with customers, partners, executives, and internal stakeholders.\n\nPREFERRED QUALIFICATIONS\n\nSuccessful experience in consultative sales, strategic partnerships, sponsorship support, customer success, or account management with hospitals, surgery centers, health care companies, or associations.\n\nUnderstanding of the perioperative, surgical facility, medical device, health care education, or association environment.\n\nKnowledge of AORN, AORN Industry offerings, and educational solutions provided for the perioperative environment.\n\nKNOWLEDGE, SKILLS AND ABILITIES\n\nExcellent customer service orientation, relationship management, and problem-solving skills.\n\nSelf-motivated with the ability to prioritize work, strategize independently, manage competing deadlines, and help customers and partners create comprehensive programs.\n\nStrong business acumen with the ability to identify customer needs, recommend solutions, and support revenue retention and growth.\n\nAbility to communicate effectively with personnel in the operating room, surgical, health care, association, and industry partner environments regarding AORN products and services.\n\nStrong verbal and written communication, presentation, negotiation, and follow-up skills.\n\nAbility to demonstrate and hold others accountable for organizational values of Innovation, Communication, Quality, Diversity, Equity and Inclusion, and Achievement.\n\nHere are some of the excellent benefits we offer and why it’s so great to work here!\n\nHealth insurance package options that include a HDHP plan and a PPO plan.\n\nDental and vision coverage.\n\nFlexible Spending Account (FSA) and Healthcare Savings Account (HSA) options.\n\nEmployer paid short- and long-term disability, accidental death and dismemberment, and life insurance coverage.\n\nVoluntary Life Insurance options including critical illness and accident insurance.\n\n401(k) plan with immediate vesting.\n\nPet insurance.\n\nUdemy Learning.\n\nPaid time off and 10 paid holidays per year.\n\nPaid sick time.\n\nPaid parental leave.\n\nFree subscription to Calm.\n\nUp to 8 hours of paid volunteer time.\n\nEmployee Assistance Programs.\n\nStaff Incentive Bonus.\n\nWorking Conditions\nWorking remotely, using a computer, telephone and Microsoft Teams daily. Ability to travel as needed in support of department and Association initiatives.\n\nFLSA Status:Exempt\n\nApplication Deadline:Applications will be accepted on an ongoing basis and reviewed until the position is filled or a sufficient number of qualified applications has been received.\n\nAORN provides equal employment opportunities to all employees and applicants for employment. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. We encourage people with disabilities and from other diverse backgrounds to apply. We do not discriminate based on disability.\n\nOriginally posted on Himalayas","description_format":"text","description_chars":8957,"description_truncated":false,"requirements":{"experience_years_min":6,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Health insurance","Insurance coverage","Life insurance","Parental leave"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Education","Health Care","Continuing Education"],"lifecycle":[{"event":"open","at":"2026-10-11T20:32:15Z"}],"visa":[],"liveness":{"score":36,"band":"fade","label":"Fading","p_open":0.85,"p_active":0.761,"p_room":0.55,"age_days":29,"expected_fill_days":29,"reasons":["seen:29","win:tail"],"computed_at":"2026-11-10T06:52:35Z"},"pay":{"stated_usd_annual":108000,"is_top_pay":false},"html_url":"https://alion.io/job/aorn-customer-success-manager","json_url":"https://alion.io/job/aorn-customer-success-manager.json","meta":{"generated_at":"2026-11-10T07:53:17Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":18326,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1881414},"rest":"https://alion.io/mcp/rest/get_company?id=1881414"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faorn-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faorn-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faorn-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/aorn-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faorn-customer-success-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2294931}},{"tool":"search_jobs","arguments":{"company":"aorn.org","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2294931},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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