{"id":692653,"url":"https://alion.io/job/apcoholdings-customer-service-representative-3","title":"Customer Service Representative","company":{"id":668975,"name":"APCO Holdings","domain":"apcoholdings.com","url":"https://alion.io/company/apcoholdings","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"C","score":60,"open_postings":15,"ghost_share":0.667,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Norcross, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-08-06T13:35:31Z","employer_posted_date":"2026-08-06","last_verified_at":"2026-10-20T11:27:38Z","board_verified":true,"closed_at":null,"days_open":75,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":74},"description":"What You'll Do\nHandle a high volume of inbound calls while maintaining strong service levels\nAnswer questions about coverage, contracts, and claims from customers, dealers, and repair facilities\nResolve customer issues or route inquiries to the appropriate department when needed\nMaintain accurate and consistent documentation in company systems\nCommunicate with key stakeholders to ensure a smooth and positive claims experience\nMonitor call queues and maintain agent availability through proper system usage\nAnticipate customer needs and deliver solutions with professionalism and empathy\nWhat Makes You Successful\nYou’ll thrive in this role if you’re a strong communicator who can build trust quickly and create a positive experience for every customer interaction. You’re comfortable handling a high volume of calls while staying patient, professional, and solution oriented.\nYou’re also organized and detail-oriented, able to navigate multiple systems while maintaining accurate documentation. Just as importantly, you bring a learning mindset; you’re open to feedback, adaptable to change, and motivated to continuously improve.\nBasic Qualifications\nHigh school diploma or equivalent\nPrevious customer service experience (call center experience preferred)\nAbility to navigate computer systems and maintain accurate documentation\nStrong verbal and written communication skills \nThis Role Might Be a Great Fit If You...\nEnjoy helping people and take pride in solving problems\nStay calm and professional in fast-paced or high-volume environments\nLike learning new systems and becoming an expert in how things work\nTake ownership of issues and follow through until they’re resolved \nWhat We Offer\nCompetitive hourly pay\nComprehensive medical, dental, and vision benefits\n401(k) with company match\nPaid time off and company holidays\nOpportunities for career growth and internal advancement\nA collaborative and supportive team environment","description_format":"text","description_chars":1938,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Property & Casualty Insurance"],"lifecycle":[{"event":"open","at":"2026-09-11T01:21:34Z"}],"visa":[],"liveness":{"score":4,"band":"cold","label":"Long shot","p_open":1,"p_active":0.14,"p_room":0.28,"age_days":74,"expected_fill_days":23,"reasons":["conf:2","stale_co","evergreen","win:tail","crowd:"],"computed_at":"2026-10-20T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/apcoholdings-customer-service-representative-3","json_url":"https://alion.io/job/apcoholdings-customer-service-representative-3.json","meta":{"generated_at":"2026-10-20T15:28:40Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17483,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":668975},"rest":"https://alion.io/mcp/rest/get_company?id=668975"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fapcoholdings-customer-service-representative-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fapcoholdings-customer-service-representative-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fapcoholdings-customer-service-representative-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/apcoholdings-customer-service-representative-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fapcoholdings-customer-service-representative-3"}]}