{"id":158126,"url":"https://alion.io/job/apex-group-application-support-specialist","title":"Application Support Specialist","company":{"id":7414,"name":"Apex Group","domain":"apexgroup.com","url":"https://alion.io/company/apex-group-ltd","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"C","score":68,"open_postings":386,"ghost_share":0.534,"stale_share":0,"repost_share":0.003,"time_to_fill_p50_days":26,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pune, India","Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":12500,"max_usd":30000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":8},"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure","optional":false},{"name":"Linux","optional":false},{"name":"Service Desk","optional":false},{"name":"SQL","optional":false},{"name":"SSIS","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-05-25T00:00:00Z","employer_posted_date":"2026-05-25","last_verified_at":"2026-10-30T08:15:01Z","board_verified":true,"closed_at":null,"days_open":158,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":157},"description":"The Apex Group was established in Bermuda in 2003 and is now one of the world’s largest fund administration and middle office solutions providers.\nOur business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.Your career with us should reflect your energy and passion.\nThat’s why, at Apex Group, we will do more than simply ‘empower’ you. We will work to supercharge your unique skills and experience.\nTake the lead and we’ll give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities.\nFor our business, for clients, and for you\nApplication Support Analyst - Lead - Permanent\nLocation: Pune\nExperience: 6 - 10 years\nDepartment: IT\nEmployment Type: Full time\nRole purpose\nThe role of Application Support Analyst will be part of the group function. As an Application Support Analyst, you will be the primary contact for supporting, maintaining, and configuring core line business and supporting applications. The successful applicant will be responsible for tasks such as investigating, prioritizing, and resolving service desk tickets related to various incidents and requests for the applications in scope, as well as coordinating and deploying new releases and application upgrades.\nRole Responsibilities:\nWorking as a part of a global team to provide application support across several applications in APEX Group.\nPrioritization and resolution of tickets related to the core line business applications including troubleshooting incidents and responding to service requests as per the service catalogue.\nDefine new services when required and perform regular updates of the service catalogue.\nLiaising with business vendors and development team regarding incidents, requests, and project related tasks/items.\nProvide input and support to project related tasks such as new application implementations, new application upgrades and releases.\nFollow the IT change management process when performing any changes in both PROD and NON-PROD environments.\nDevelop and provide effective dashboards and regular reports to support leadership and project teams.\nOffer new ideas and act as subject matter expert (SME) for the applications/software products in scope.\nCreate and maintain sufficient technical documentation and knowledge base, and standard operating procedures (SOP`s).\nProvide response and deliverables related to audit and compliance requests.\nPerform analysis of the functionality of software applications and suggest significant improvements.\nOffer software application support under the supervision of the senior engineer\nConsult skillfully with the team of software development, clients, and internal users to improve application performance.\nEnsure very effective back-end and front-end functionality of all applications.\nEstablishing the main causes of application errors while escalating serious concerns to the Senior engineer.\nEfficiently managing code migration across various environments only to ensure synchronized and continued functionality.\nDocumenting processes proficiently and continuously monitoring the application performance metrics.\nKeep an updated record of configuration changes while scheduling the updates of applications.\nProvide extensive front-end support to all colleagues and clients of other departments.\nEfficiently manage coordination at both local and international levels, whenever and wherever required.\nSkills Required:\nExcellent IT skills with the ability to learn new systems and processes with ease.\nExperience with fund administration and finance applications.\nExperience in supporting core line business applications.\nSkill on Windows Boxes, Linux, IIS, SSIS, Ad accounts, SQL, database understanding\nUnderstanding on Azure cloud\nUnderstanding on Client Server Architecture\nStrong verbal and written communication skills and ability to present in a clear and concise manner.\nExperience with Azure desirable.\nKnowledge of Fund Administration, Transfer Agency, Payments and associated technologies.\nEducated to Batchelor Degree Level or equivalent qualifications/ work experience.\nAble to Manage team and guide them with the Standard process\nAble to provide MIS out of Tickets/work\nDisclaimer: Unsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.","description_format":"text","description_chars":4859,"description_truncated":false,"requirements":{"experience_years_min":6,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Custody & Fund Administration"],"lifecycle":[{"event":"open","at":"2026-05-25T00:00:00Z"}],"visa":[],"liveness":{"score":7,"band":"cold","label":"Long shot","p_open":1,"p_active":0.238,"p_room":0.28,"age_days":158,"expected_fill_days":26,"reasons":["conf:2","stale_co","velocity","ghost","win:tail","crowd:brand"],"computed_at":"2026-10-30T05:48:23Z"},"pay":null,"html_url":"https://alion.io/job/apex-group-application-support-specialist","json_url":"https://alion.io/job/apex-group-application-support-specialist.json","meta":{"generated_at":"2026-10-30T10:59:23Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15869,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":7414},"rest":"https://alion.io/mcp/rest/get_company?id=7414"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fapex-group-application-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fapex-group-application-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fapex-group-application-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/apex-group-application-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fapex-group-application-support-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":158126}},{"tool":"search_jobs","arguments":{"company":"apexgroup.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":158126},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}