{"id":432956,"url":"https://alion.io/job/apex-group-crm-technology-manager","title":"CRM Technology Manager","company":{"id":7414,"name":"Apex Group","domain":"apexgroup.com","url":"https://alion.io/company/apex-group-ltd","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":76,"open_postings":207,"ghost_share":0,"stale_share":0.971,"repost_share":0,"time_to_fill_p50_days":26,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India","Cape Town, South Africa","Johannesburg, South Africa","Belgrade, Serbia","Valencia, Spain"],"countries":["IN","ZA","RS","ES"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":23000,"max_usd":47000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":21},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Apex","optional":false}],"status":"live","first_seen_at":"2025-10-14T00:00:00Z","employer_posted_date":"2025-10-14","last_verified_at":"2026-10-26T20:04:57Z","board_verified":true,"closed_at":null,"days_open":378,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":378},"description":"The Apex Group was established in Bermuda in 2003 and is now one of the world’s largest fund administration and middle office solutions providers.\nOur business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.Your career with us should reflect your energy and passion.\nThat’s why, at Apex Group, we will do more than simply ‘empower’ you. We will work to supercharge your unique skills and experience.\nTake the lead and we’ll give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities.\nFor our business, for clients, and for you\nJob Summary: The CRM Technology Manager will be responsible for overseeing the implementation, management, and optimisation of Salesforce and related technology solutions. This role requires a strategic leader with a deep understanding of Salesforce functionalities and the ability to drive efficiency and effectiveness across the organization.\nReports to: Head of Enterprise Applications\nKey Responsibilities:\n Manage Salesforce Systems: Oversee the implementation, configuration, and maintenance of Salesforce EcoSystem (Including Xactly/Pardot) ensuring they meet the organisation's needs.\nTeam Leadership: Lead a team of CRM specialists, providing guidance, support, and development opportunities.\nProcess Improvement: Partner with various departments to identify and implement process improvements, leveraging Salesforce capabilities.\nProject Management: Manage Salesforce-related projects, including system upgrades, new module implementations, and integrations with other systems.\nStakeholder Engagement: Collaborate with key stakeholders to understand their needs and ensure Salesforce solutions align with business objectives.\nCompliance/Audit and Security: Ensure Salesforce system comply with regulatory/Audit requirements and maintain high standards of data security and privacy.\nTraining and Support: Develop and deliver training programs for end-users and provide ongoing support to ensure effective use of Salesforce.\nQualifications:\nExperience: Proven experience in managing Salesforce systems and associated plaforms including implementation and optimisation.\nLeadership: Strong leadership skills with experience in managing and developing a team.\nTechnical Skills: Proficiency in Salesforce and related technologies.\nProject Management: Demonstrated ability to manage complex projects and deliver results on time and within budget.\nCommunication: Excellent communication skills, with the ability to engage and influence stakeholders at all levels.\nProblem-Solving: Strong analytical and problem-solving skills, with a focus on continuous improvement.\nEducation: Bachelor's degree in Human Resources, Information Technology, or a related field. Salesforce certification is a plus.\n About You:\nYou have a deep understanding of Salesforce processes and how they can be optimised\nYou are a strategic thinker with the ability to translate business needs into effective Salesforce configuration.\nYou are passionate about leveraging technology to drive efficiency and improve employee experiences.\nYou are a collaborative leader who can build strong relationships with stakeholders and inspire your team to achieve their best.\nStrong knowledge of Salesforce. Having led or been part of an implementation of Salesforce and managed the system once live is a must.\nExperience with Integrations, Reporting, Projects and Security is a must.\nExperience with reviewing system configuration before moving changes to production.\nAble to manage and prioritise the work of a team across multiple systems.\nExperienced in Salesforce transformation projects/ programmes where you're implementing systems and improving processes through process re-engineering.\nGood experience in educating stakeholders regarding Salesforce related processes and how they translate to wider business impacts.\nAble to identify problems, define the root cause, determine the solution and propose the solution.\nAble to translate technical expertise into solutions and process guidance to implement improvements or address user issues.\nAble to map processes, outlining risks and controls.\nExperienced in data analysis, data manipulation and reporting.\nExperience in managing system budgets and exercising cost containment/ cost reduction\nExcellent analytical, quantitative, problem-solving, critical thinking skills with a keen attention to detail\nDisclaimer: Unsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.","description_format":"text","description_chars":5082,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Custody & Fund Administration"],"lifecycle":[{"event":"open","at":"2026-09-06T06:24:29Z"}],"visa":[],"liveness":{"score":5,"band":"cold","label":"Long shot","p_open":1,"p_active":0.192,"p_room":0.28,"age_days":378,"expected_fill_days":26,"reasons":["conf:9","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-27T05:46:45Z"},"pay":null,"html_url":"https://alion.io/job/apex-group-crm-technology-manager","json_url":"https://alion.io/job/apex-group-crm-technology-manager.json","meta":{"generated_at":"2026-10-27T09:37:04Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10776,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":7414},"rest":"https://alion.io/mcp/rest/get_company?id=7414"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fapex-group-crm-technology-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fapex-group-crm-technology-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fapex-group-crm-technology-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/apex-group-crm-technology-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fapex-group-crm-technology-manager"}]}