{"id":202469,"url":"https://alion.io/job/apex-group-end-user-technology-analyst-2","title":"End User Technology Analyst","company":{"id":7414,"name":"Apex Group","domain":"apexgroup.com","url":"https://alion.io/company/apex-group-ltd","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"C","score":67,"open_postings":416,"ghost_share":0.543,"stale_share":0,"repost_share":0.005,"time_to_fill_p50_days":28,"computed_at":"2026-11-14T05:58:10Z"}},"role":"Analytics","role_family":"Analytics","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mexico City, Mexico"],"countries":["MX"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":29000,"max_usd":73000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":937},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Service Desk","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-02T00:00:00Z","employer_posted_date":"2026-11-11","last_verified_at":"2026-11-14T16:43:55Z","board_verified":true,"closed_at":null,"days_open":73,"trust":{"level":"ok","repost_count":1,"flags":["company_stale"],"days_open":73},"description":"The Apex Group was established in Bermuda in 2003 and is now one of the world’s largest fund administration and middle office solutions providers.\nOur business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.Your career with us should reflect your energy and passion.\nThat’s why, at Apex Group, we will do more than simply ‘empower’ you. We will work to supercharge your unique skills and experience.\nTake the lead and we’ll give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities.\nFor our business, for clients, and for you\nEnd User Technology Analyst\nMexico city\nDescription\nThe End User Technology Analyst is the onsite contact for the local users in our Mexico office who interact with the Apex Group IT covering desktop, telephone, networking, and business applications. While providing a high level of customer interaction, EUT Engineer are responsible to resolve onsite IT requests in a timely fashion.\nMust have a good balance of basic technical skills, and customer facing skills. The role will report to the Head of End User Technology and/or EUT Team Lead.\nThe Role & Key Responsibilities:\nSend resume in English Language\n\nOnsite IT support for the office\n\nMaintaining the IT infrastructure of the office\n\nSupport office technologies and EUC hardware onsite inc. building and repairing laptops and desktops\n\nL2/L3 support to the Service Desk for end user technology issues\n\nSupport of Windows 365 infrastructure and endpoints\n\nSupport video conference and meeting room solutions\n\nDeployment of IT equipment to new starters\n\nCollection of IT equipment from leavers\n\nPrinter support\n\nHands & eyes support for remote teams e.g., support network team to deploy infrastructure and resolve onsite issues\n\nNetwork cabling and patching in office\n\nOffice moves and setups\n\nIT Asset inventory management\n\nProvision, deploy and support phones inc. Teams for Voice\n\nWork with vendors who provide IT solutions in the office\n\nWork with local office management on any office technology issues/requirements\n\nWorking closely with the Group IT\n\nCommunicate clearly to users in a timely and polite manner and keep the end user informed of the progress of IT requests at all appropriate times\n\nHighlight and report all major IT issues and risks to Service Manager in a timely manner\n\nEscalation points for any issues and requests for users in the office\n\nResearch, test and implement new systems to improve efficiencies and satisfy user requests\n\nOther duties in support of the Group IT, as assigned by the EUT Manager\n\nSkills Required:\n3 years’ experience in a computer-related support or and IT operational environment\n\nGood technology understanding and awareness with the MS technologies: Intune, Active\n\nDirectory, Office 365 and Windows 365\n\nGood written and communication skills in English\n\nExperience with documentation and improving SOPs and other process documents\n\nGood customer focus, and excellent timekeeping is a key requirement of the role\n\nGood interpersonal skills, with a focus on listening and questioning skills\n\nGood problem-solving abilities and capability to work under own initiative\n\nExperience with configuring and supporting any version of Windows Desktop (10/11)\n\nSome basis experience with supporting physical networking is desirable but not essential.\n\nPlease submit your English CV upon your application\nWe pride ourselves in our commitment to fostering a connected and inclusive culture, all our opportunities at Apex have four (4) days in office requirement.\nDisclaimer: Unsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct souring model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.\nDisclaimer: Unsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.","description_format":"text","description_chars":4535,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Mexico","iso":"MX","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Custody & Fund Administration"],"lifecycle":[{"event":"open","at":"2026-09-04T18:32:06Z"},{"event":"close","at":"2026-10-01T15:51:48Z"},{"event":"reopen","at":"2026-11-12T13:36:28Z"}],"visa":[],"liveness":{"score":12,"band":"cold","label":"Long shot","p_open":1,"p_active":0.413,"p_room":0.28,"age_days":73,"expected_fill_days":28,"reasons":["conf:1","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-11-14T05:58:10Z"},"pay":null,"html_url":"https://alion.io/job/apex-group-end-user-technology-analyst-2","json_url":"https://alion.io/job/apex-group-end-user-technology-analyst-2.json","meta":{"generated_at":"2026-11-14T23:35:53Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":31606,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":7414},"rest":"https://alion.io/mcp/rest/get_company?id=7414"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fapex-group-end-user-technology-analyst-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fapex-group-end-user-technology-analyst-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fapex-group-end-user-technology-analyst-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/apex-group-end-user-technology-analyst-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fapex-group-end-user-technology-analyst-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":202469}},{"tool":"search_jobs","arguments":{"company":"apexgroup.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":202469},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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