{"id":158127,"url":"https://alion.io/job/apex-group-end-user-technology-analyst","title":"End User Technology Analyst","company":{"id":7414,"name":"Apex Group","domain":"apexgroup.com","url":"https://alion.io/company/apex-group-ltd","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"C","score":67,"open_postings":416,"ghost_share":0.543,"stale_share":0,"repost_share":0.005,"time_to_fill_p50_days":28,"computed_at":"2026-11-14T05:58:10Z"}},"role":"Analytics","role_family":"Analytics","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Luxembourg City, Luxembourg"],"countries":["LU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":66000,"max_usd":152000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":3468},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Microsoft Teams","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-05-21T00:00:00Z","employer_posted_date":"2026-05-21","last_verified_at":"2026-11-14T16:43:55Z","board_verified":true,"closed_at":null,"days_open":177,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":177},"description":"FundRock is a Pan-European leading independent UCITS management company and AIFM (Alternative Investment Fund Manager). Our clients are established blue-chip companies and leaders in their domestic market.\nWe invest in our people, enabling you to develop your skills and build on your experience.\nIf you like the idea of working for an ambitious and growing company, as part of a multicultural team, we are the place for you.\nRole Overview\nThe End User Technology (EUT) Analyst is the onsite point of contact for local users interacting with Apex Group IT services, including desktop support, telephony, networking, and business applications. The role is responsible for delivering timely onsite IT support while maintaining a strong balance between technical expertise and customer service.\nKey Responsibilities\nProvide onsite IT support for the office environment.\nMaintain and support local IT infrastructure.\nSupport office technologies and end-user computing hardware, including building and repairing laptops and desktops.\nProvide L2/L3 support for end-user technology issues.\nSupport Windows 365 infrastructure and endpoints.\nSupport video conferencing and meeting room solutions.\nDeploy IT equipment for new joiners and collect equipment from leavers.\nProvide printer support and troubleshooting.\nDeliver hands-and-eyes support for remote infrastructure and networking teams.\nPerform network cabling and patching activities within the office.\nCoordinate office IT setups and office moves.\nManage IT asset inventory.\nProvision, deploy, and support telephony solutions including Microsoft Teams Voice.\nCoordinate with third-party vendors providing IT services and solutions.\nCollaborate closely with local office management and Group IT teams.\nCommunicate clearly and professionally with end users, keeping them updated on IT requests.\nEscalate and report major IT issues and risks in a timely manner.\nAct as an escalation point for office IT issues and user requests.\nResearch, test, and implement new systems and solutions to improve operational efficiency.\nSupport additional IT initiatives as assigned by the IT Operations Lead.\nRequirements\nUniversity degree or BAC+2/3 qualification in an IT-related discipline, or equivalent practical experience.\nMinimum of 5 years of relevant IT support experience.\nStrong understanding of Microsoft technologies including Intune, Active Directory, and Office 365.\nExperience configuring and supporting Windows 11 and Windows 365 environments.\nKnowledge of DNS and DHCP technologies.\nExperience creating and improving SOPs and technical documentation.\nStrong customer service and communication skills in English.\nExcellent interpersonal, problem-solving, and organizational skills.\nAbility to work independently and manage multiple priorities under tight deadlines.\nBasic understanding of physical networking support is desirable.\nKey Competencies\nStrong customer focus and stakeholder management.\nAdaptability and proactive problem-solving mindset.\nExcellent time management and prioritization skills.\nAbility to work efficiently in a fast-paced environment.\nStrong collaboration and teamwork capabilities.\nLanguage Requirements\nEnglish: Mandatory (Speaking, Reading, Writing, Listening)\nAbout Apex Group\nApex Group is a global financial services provider offering fund administration, financial solutions, and technology services to clients worldwide. The company operates across multiple jurisdictions and delivers innovative solutions through a collaborative and technology-driven environment.\nAs a vital team member and in return for your expertise, inclusive approach and commitment, we'll provide a favourable salary and the chance to join a passionate and welcoming team. Benefits As a truly global business, we tailor benefits to each location to safeguard our people and respect local cultures and ways of working. Our people are our greatest asset, and we invest in talent development. Join our global network, and you will benefit from education support, sponsorship and in-house training programs.\nDisclaimer: Unsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. 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