{"id":2370904,"url":"https://alion.io/job/apex-it-client-partner","title":"Client Partner","company":{"id":3801098,"name":"Apex IT","domain":"apexit.com","url":"https://alion.io/company/apex-it","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_payroll_markers","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Apex","optional":false},{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-12T14:48:07Z","employer_posted_date":null,"last_verified_at":"2026-10-12T14:48:07Z","board_verified":false,"closed_at":null,"days_open":1,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":1},"description":"Apex IT is a global consulting firm that provides award-winning services to transform the customer, employee, and student experiences. Since 1997, Apex IT our Salesforce and Oracle experts have provided a full range of enterprise solutions including CRM and related applications that support sales, marketing, and service; financial reporting; HR; and Business Intelligence. As a remote company, we have top talent all over the United States and India and are continuously growing. We provide our team with a flexible work-life balance in addition to the traditional benefits.\nJob Title: Client Partner\nClassification: Exempt under the Fair Labor Standards Act (FLSA)\nReports to: SeniorVice President of Delivery\nWork Location/Travel: Work is remote or on-site at client location. Percentage of travel to client sites, where the travel occurs, such as locally or in specific countries or states, and whether the travel is overnight, varies.\nJob Summary:The Client Partner manages customer engagement with the goal of proactively taking care of customers and setting expectations to eliminate or minimize escalations. If issues occur, the Client Partner responds to escalations and takes action to resolve the issue and puts processes in place to avoid similar issues in the future. The Client Partner will also be responsible for identification and closing upsell / cross-sell opportunities to grow our accounts. The Client Partner may also play an active role on projects and is staffed on projects, as needed. They play a crucial role in building strong and lasting relationships with the client by overseeing and providing executive leadership.\nDuties/Responsibilities:\nProject Responsibilities \n\nUtilization Expectations \n\n60%\n\nProject Roles\n\nEngagement Director\n\nBillable Role Examples\n\n10-20 hours a week for project $750k+\n\n5-10 hours a week for projects under $750k\n\nResponsibilities\n\nFacilitates Project Start Process\n\nDrives Executive Check Ins\n\nTeam Alignment to standards and delivery excellence\n\nQA’s Final Deliverables \n\nQA’s Change Orders\n\nCommunicates Risks and Mitigation Plans to the Executive team. \nFoster positive relationships with our customers as their primary point of contact\n\nAnalyze financial data, such as revenue, expenditures, and project budgets, to write more relevant and accurate proposals\n\nHelp clients implement services and plan projects effectively\n\nLead on many different projects to ensure cohesion between project teams\n\nAddress customer issues with speed and efficiency\n\nBuild productivity within teams for better and more efficient execution of tasks and projects\n\nConduct meetings with employees and clients to find solutions to problems and strengthen partnerships\n\nOrganizational Responsibilities \nPlays an active role in interviewing, providing feedback, and influencing hiring decisions. \n\nMaintains regular cadence with and direct development of the offshore team by providing feedback and guidance to offshore training, recruiting, and forecasting. \n\nParticipates in Sales and Staffing Forecast weekly meetings.\n\nInfluences and advocates for staffing on projects prior to project kick off. Works with recruiting to identify skill/expertise gaps and recruiting for project needs. Approver of Staffing Plan, Project readiness to Start \n\nHelps with presales activities as required, building Timeline and Resource Plans, SOWs, and RFPs. \n\nUnderstands contract terms, SOWs, and customer terms and conditions.\n\nParticipates in Sales to Delivery transition meetings and owns the process of initiating projects.\n\nIdentifies, manages, and closes change orders, additional opportunities with customer and partner relationships.\n\nWorks with PMO to understand documented processes, add to existing gaps, and ensure delivery is using the methodologies published by PMO and Knowledge Headquarters as intended. \n\nThoroughly understands and coaches others on budget management.\n\nServes on project steering committee\n\nInfluencing and implementing delivery processes, tools, standardization, and controls to align with the rest of the organization. \n\nServes as a mentor and career coach to assigned delivery team members within the organization. Provides feedback on performance.\n\nMaintain and pursue continuing education opportunities, such as training and certification exams.\n\nMay be engaged with Speaking opportunities and / or advisory services.\n\nParticipate in internal projects.\n\nProvide expertise and help to others, as needed, on projects.\n\nCompetency:\nThorough understanding of information technology procedures and practices.\n\nAbility to manage and coordinate projects for Apex IT’s largest and most strategic and significant customers\n\nExcellent verbal and written communication skills\n\nExcellent consulting and presentation skills\n\nFlexible to changing needs.\n\nOrganized with attention to detail.\n\nGood at follow-up\n\nWillingness to get hands on with the product.\n\nWorks well with a team\n\nExcellent analytical, logical thinking, and problem-solving skills.\n\nProficient with, or able to quickly become proficient with, a range of general and specialized applications, software, and hardware used in the organization and the industry.\n\nProficient with Microsoft Office Suite or related software.\n\nSupervisory Responsibilities:\nMay assist with training members of the technical staff.\n\nMay conduct interviews.\n\nAssigns duties and responsibilities and oversees workflow of project staff.\n\nMay conduct project performance evaluations that are timely and constructive.\n\nWork Environment:The work environment is remote or on-site at a client location. While remote, employees are expected to provide an office space for themselves with a professional background (including virtual backgrounds) and noise level.\nPhysical Requirements:\nProlonged periods sitting or standing at a desk and working on a computer.\n\nBending, sitting, lifting, driving.\n\nPosition Type and expected hours of work:Full time work\nRequired Education and Experience:\nBachelor’s degree in Computer or Information Science-related field or commensurate experience required.\n\nAt least 25 years of related industry experience required in a senior level / management position\n\nVP, SVP, CTO/CIO Industry Experience in a large companyHas been a customer of consulting services and hired and managed consulting organizations for significant project work\n\nKnowledge and understanding of project management principles\n\nAbility to establish priorities, meet deadlines, and solve problems\n\nFamiliar with developing and tracking budgets\n\nPreferred Education and Experience:\nPMP or AGILE Certifications\n\nProfessional Services Experience\n\nSales Experience\n\nExperience in Oracle or Salesforce\n\nOther Duties:This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required. Duties, responsibilities, and activities may change, or new ones may be assigned at any time, with or without notice.\n\nApex IT US BenefitsHealth Benefits\nComprehensive Medical Insurance (Preferred Provider Organization (PPO) High Deductible or Copay plans) with Wellness Program and Teledoc\n\nHealth Savings Account (HSA)\n\nMedical Flexible Spending Accounts (FSA) – Full and Limited Purpose\n\nDental Insurance Options\n\nVision Insurance Options\n\nCritical Illness Insurance\n\nAccident insurance\n\nHospital Indemnity Insurance\n\nFinancial Benefits\nProfit-Sharing Program\n\n401(k) Program (available after eligibility period)\n\nTravel Incentive\n\nEmployer-Paid Life and Accidental Death & Dismemberment Insurance\n\nEmployer-Paid Short-Term Disability\n\nEmployer-Paid Long-Term Disability\n\nDependent Care Flexible Spending Account (FSA)\n\nBi-Weekly Pay via Direct Deposit\n\nEmployee Discount Marketplace\n\nVoluntary Benefits\nLife Insurance\n\nPre-Paid Legal\n\nPet Insurance\n\nWork-Life Balance\nPaid Time Off, Paid Sick Leave, Paid Holidays\n\nFlexible Scheduling\n\nRemote Work\n\nLearning and Development Activities\n\nEmployee Assistance Program\n\nOriginally posted on Himalayas","description_format":"text","description_chars":7991,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Dental insurance","Flexible schedule","Health insurance","Life insurance","Vision insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Professional Services","Human Resources"],"lifecycle":[{"event":"open","at":"2026-10-12T17:31:30Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":27,"reasons":["seen:0","win:early"],"computed_at":"2026-10-13T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/apex-it-client-partner","json_url":"https://alion.io/job/apex-it-client-partner.json","meta":{"generated_at":"2026-10-13T18:55:20Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":28960,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3801098},"rest":"https://alion.io/mcp/rest/get_company?id=3801098"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fapex-it-client-partner"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fapex-it-client-partner"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fapex-it-client-partner"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/apex-it-client-partner\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fapex-it-client-partner"}]}