{"id":2507700,"url":"https://alion.io/job/api-accommodations-plus-international-airline-support-specialist","title":"Airline Support Specialist","company":{"id":2602590,"name":"API – Accommodations Plus International","domain":"apiglobalsolutions.com","url":"https://alion.io/company/apiglobalsolutions","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Rippling","truth_index":{"grade":"B","score":75,"open_postings":5,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Carmel, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":22,"max":24,"currency":"USD","period":"hour","gross":null,"usd_annual":48000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-30T12:40:02Z","employer_posted_date":"2026-09-30","last_verified_at":"2026-10-23T07:35:08Z","board_verified":true,"closed_at":null,"days_open":22,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":22},"description":"Who We Are\nAccommodations Plus International (API) is a technology and services company focused on driving innovation across the travel and transportation industry. We partner with organizations in the airline, cruise, and rail sectors to deliver solutions that improve layover operations, enhance customer experience, and support long-term growth.\nOur mission is to make layovers simpler and more efficient for crew members-and we bring that to life through deep industry expertise and a practical, results-driven approach.\nToday, API’s platform powers over 18 million crew room nights each year for 100+ airlines and travel operators worldwide. Our Global Reach ensures that airline crews are rested, transported, and connected so global aviation runs on time.\nAt API, we’re building a culture rooted in succeeding and thriving together. It’s a place where people are encouraged to take ownership, develop their skills, and contribute to work that matters.\nIf you’re looking to grow your career in a company that values steady progress, real impact, and long-term development, we’d like to meet you!\nThe Airline Support Specialist supports our airline partner onsite at their office location. In this role, the Airline Support Specialist processes hotel and ground transportation reservations, cultivates successful relationships with our airline partner, and maintains a strong focus on providing professional, courteous and friendly service to our valued customers.\nPosition Type and Expected Hours of Work\nThis is a full-time position working a Thursday through Monday, 4:00 PM to 12:00 AM schedule.\nA flexible schedule is required, including availability to work evenings, weekends, and holidays based on business needs and operational requirements. Additional schedule adjustments may be required as needed.\nEssential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\nTotal customer service to include but not limited to the following:\nServe as API’s on-site liaison with the airline partner, providing support, guidance and training.\nProcess client requests received from the airline through the API Operations system. Assess all customer needs. All responses must be prompt, well-informed, accurate and professionally executed.\nFollow-up on all client requests and transactions. All tasks must be fully executed and client satisfaction is critical.\nAlert supervisor on all items of critical nature that require management involvement to solve and/or avoid potential challenges that may impact either the client or API adversely.\nNegotiate with vendors (Hotels, Ground Transportation, others) to achieve the best outcome for the client and API.\nResolve client disagreements in a calm and professional manner. Research and present solutions to satisfy client needs based on facts.\nEffectively use all available tools and methodology i.e. phone, email, fax and Reservation Systems (ACES, Hotel Express, IHRS) to track and provide solutions to client needs, requests and overall expectations.\nAdapt to irregular operations (IROPS) to accommodate needs arising from the changing dynamics of airline schedules and unforeseen situations. This includes and is not limited to extended work schedules and serving “On Call” when needed outside of regular working hours.\nLearn and maintain knowledge of API’s call center work methodology and reservation systems to best serve API’s clients in the most efficient and professional manner.\nAchieve a passing score on initial API Operations Agent Training. Maintain currency through annual recurrent training classes. Passing score required to certify completion.\nCompetencies\nKnowledge of airline crew scheduling is a strong plus.\nPrior experience with GDS systems, hotel reservation systems, airline reservation systems and/or related functions preferred but not required.\nExcellent Interpersonal skills.\nAble to work in a fast paced environment.\nGreat telephone etiquette.\nExcellent writing skills.\nExcellent computer skills.\nAbility to multi task and prioritize.\nDetail oriented with great organizational skills.\nFlexible work schedule including availability to work weekends and holidays.\nAble to work overtime if needed.\nSecond language, preferrable Spanish is a plus.\nRequired Experience\nAbility to positively present API in customer facing situations.\nCustomer service background is a plus.\nAirline/Hotel/Travel experience is a plus.\nCompensation\nThe good faith hourly pay range for this position is $22.00 - $24.00 per hour, commensurate with experience.\nOther Duties\nDuties, responsibilities and activities may change at any time according to business needs.\nThe performance of additional responsibilities if you are designated as a Data Protection Champion (DPC), Senior Information Risk Owner (SIRO) or Information Assurance Accounting Officer (IAAO).\nWork Environment\nThis position operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.\nPhysical Demands\nThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk; use hands to finger, handle or feel; and reach with hands and arms.\nAAP/EEO Statement\nAccommodations Plus International is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.\nPrivacy Statement\nAPI may use the contact information you provide to communicate about this role, including via text message. See our [Privacy Policy] for details. 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