{"id":2507731,"url":"https://alion.io/job/api-accommodations-plus-international-observability-engineer","title":"Observability Engineer","company":{"id":2602590,"name":"API – Accommodations Plus International","domain":"apiglobalsolutions.com","url":"https://alion.io/company/apiglobalsolutions","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Rippling","truth_index":null},"role":"DevOps","role_family":"DevOps","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Markham, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":61000,"max_usd":117000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":52},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"Bitbucket","optional":false},{"name":"CI/CD","optional":false},{"name":"Confluence","optional":false},{"name":"Datadog","optional":false},{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"Jira","optional":false},{"name":"PowerShell","optional":false},{"name":"Python","optional":false},{"name":"Rest API","optional":false},{"name":"Unix","optional":false},{"name":"AI Agents","optional":true},{"name":"ChatGPT","optional":true},{"name":"Copilot","optional":true},{"name":"Java","optional":true},{"name":"JavaScript","optional":true},{"name":"Node JS","optional":true},{"name":"OpenTelemetry","optional":true},{"name":"Prompt Engineering","optional":true}],"status":"live","first_seen_at":"2026-06-11T17:05:56Z","employer_posted_date":"2026-06-11","last_verified_at":"2026-10-14T12:02:39Z","board_verified":true,"closed_at":null,"days_open":124,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":124},"description":"Who We Are\nAccommodations Plus International (API) is a technology and services company focused on driving innovation across the travel and transportation industry. We partner with organizations in the airline, cruise, and rail sectors to deliver solutions that improve layover operations, enhance customer experience, and support long-term growth.\nOur mission is to make layovers simpler and more efficient for crew members-and we bring that to life through deep industry expertise and a practical, results-driven approach.\nToday, API’s platform powers over 18 million crew room nights each year for 100+ airlines and travel operators worldwide. Our Global Reach ensures that airline crews are rested, transported, and connected so global aviation runs on time.\nAt API, we’re building a culture rooted in succeeding and thriving together. It’s a place where people are encouraged to take ownership, develop their skills, and contribute to work that matters.\nIf you’re looking to grow your career in a company that values steady progress, real impact, and long-term development, we’d like to meet you!\nJob Overview\nThis senior role owns the design, integration, and administration of the AWS cloud-based applications and infrastructure observability toolchain, Datadog, JIRA Service Management (JSM), and xMatters, driving automation and AI-assisted workflows to reduce manual effort and improve operational reliability.\nAs the technical owner, you will lead the evolution of the observability toolchain across Incident, Change, and Problem Management, ensuring availability SLAs are met for, cybersecurity requirements (including patching) are addressed, and continuous improvement is delivered through scripting, API integration, and Generative AI tooling. The role is focused on leveraging automation to improve teamwork, operational clarity, and effectiveness.\nKey Responsibilities\nWorkflow Design & Implementation: Design and implement complex workflows, automation rules (triggers, conditions, actions), and integrations between Datadog, JSM, and xMatters to optimize Incident, Change, and Problem Management delivery. \nScripting & Development: Develop automation workflows using Python, PowerShell, Unix Scripts, and REST APIs, both for in-house tooling and third-party vendor integrations.\nSystem Administration: Serve as the administrative owner of Datadog, JSM, xMatters, and any in-house observability tools, ensuring availability, functionality, and compliance with cybersecurity requirements.\nCollaboration: Partner with product owners, development, QA, support, and business teams to identify operational needs and deliver effective observability toolchain solutions.\nSupport & Maintenance: Act as the primary technical owner of the observability toolchain, accountable for uptime, incident resolution, patching, and continuous improvement.\nKey Skills & Qualifications:\nProven experience with Atlassian products (Jira, Confluence, Bitbucket).\nStrong understanding of RESTful APIs, JSON, and data transformation.\nScripting (Python/PowerShell) and integration tool experience.\nProblem-solving, analytical, and communication skills.\nFamiliarity with IT Service Management (ITSM) best practices, Tech Ops/Technical Support, ITIL, DevOps, CI/CD, and enterprise IT environments.\nExperience with AI/ML concepts is a plus for advanced roles. \nRequired Qualifications\n5+ years of experience with Information Technology Service Management (ITSM) and Information Technology Infrastructure Library (ITIL) toolchain integration.\n5+ years of experience supporting Change, Incident, and Problem Management function.\n5+ years of experience in a Platform, CI/CD, SRE, or Observability role.\nProven hands-on experience with Atlassian (JSM/JIRA), Datadog, and xMatters.\nStrong proficiency with Java, RESTful APIs, JSON, and data analytics.\nExperience in Java, Python, PowerShell, and/or Unix shell.\nFamiliarity with ITIL best practices, DevOps, and enterprise IT environments.\nExperience with microservices architecture, secure authentication, and performance optimization.\nStrong problem-solving skills and ability to navigate ambiguity to define clear solutions.\nExcellent verbal and written communication skills.\nStrong understanding of Generative AI, AI agents (Agentic AI), and AI-assisted software development practices.\nExperience identifying and implementing opportunities where AI can improve engineering productivity, operational efficiency, and customer outcomes.\nDemonstrated proficiency with Generative AI and AI-powered development tools, including prompt engineering, AI-assisted coding, workflow automation, and AI-enabled problem solving.\nExperience leveraging AI agents and automation frameworks to streamline engineering processes and improve productivity.\nPreferred Qualifications\nExperience in technical support or service delivery role.\nExperience with AI/ML concepts or Gen AI tooling applied to operational automation.\nFamiliarity with cloud environments (AWS), CI/CD pipelines, and observability tools (OpenTelemetry).\nExperience with PINGFederate, SAML, or enterprise identity and access management.\nKnowledge of Java, Node.js, or full-stack frameworks in the context of toolchain customization.\nDegree in Computer Science, Software Engineering, or a related field - or equivalent practical experience.\nProven experience using AI tools to design, develop, debug, review, and optimize code, scripts, and automation solutions.\nDemonstrated proficiency in leveraging Generative AI and AI-assisted development tools (e.g., GitHub Copilot, Microsoft Copilot, ChatGPT) to accelerate software development, troubleshooting, automation, testing, and documentation while maintaining high standards for code quality, security, and reliability.\nEducation\nBSc/BA in Computer Science or Software Engineering or related field.\nPosition Type and Expected Hours of Work\nThis is a full-time position. Standard days and hours of work are Monday through Friday, during normal core business hours. Occasional evening and weekend work may be required as job duties demand.\nSupervisory Responsibility\nNone\nWhat’s In it for You\nRRSP with employer matching\nPaid Time Off \nExtended health insurance, LTD, life insurance, and Employee Assistance Program \nHigh-growth oriented environment with results-driven team \nCompensation\nGood faith annual salary range for this position is $90,000 to $110,000 CAD. Compensation will be commensurate with experience. This position is also eligible for an annual discretionary bonus.\nOther Duties\nDuties, responsibilities and activities may change at any time according to business needs.\nThe performance of additional responsibilities if you are designated as a Data Protection Champion (DPC), Senior Information Risk Owner (SIRO) or Information Assurance Accounting Officer (IAAO).\nWork Environment\nThis position operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.\nPhysical Demands\nThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk; use hands to finger, handle or feel; and reach with hands and arms.\nAAP/EEO Statement\nAccommodations Plus International is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.\nPrivacy Statement\nAPI may use the contact information you provide to communicate about this role, including via text message. See our [Privacy Policy] for details. By clicking \"Apply\" you agree to Rippling's Terms of Service /User Privacy Notice .\nensure smooth technical operations that directly support and enhance the experience of users globally","description_format":"text","description_chars":8408,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Health insurance","Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Logistics"],"lifecycle":[{"event":"open","at":"2026-10-14T08:01:01Z"}],"visa":[],"liveness":{"score":7,"band":"cold","label":"Long shot","p_open":1,"p_active":0.262,"p_room":0.28,"age_days":124,"expected_fill_days":23,"reasons":["conf:2","win:tail","crowd:"],"computed_at":"2026-10-14T14:21:06Z"},"pay":null,"html_url":"https://alion.io/job/api-accommodations-plus-international-observability-engineer","json_url":"https://alion.io/job/api-accommodations-plus-international-observability-engineer.json","meta":{"generated_at":"2026-10-14T14:21:06Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17593,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2602590},"rest":"https://alion.io/mcp/rest/get_company?id=2602590"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fapi-accommodations-plus-international-observability-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fapi-accommodations-plus-international-observability-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fapi-accommodations-plus-international-observability-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/api-accommodations-plus-international-observability-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fapi-accommodations-plus-international-observability-engineer"}]}