{"id":3164124,"url":"https://alion.io/job/api-technicien-support-n1-n2","title":"Technicien Support N1-N2","company":{"id":2137391,"name":"API","domain":"api.ch","url":"https://alion.io/company/api-ch","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Lausanne, Switzerland"],"countries":["CH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":46000,"max_usd":110000,"period":"year","method":"role_country_seniority_unknown","sample_n":33},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active 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programmes de formation continue, d'évolution de carrière ainsi qu’un suivi rigoureux.\n\n Nous mettons l’humain au cœur de nos activités : après tout, nos ordinateurs peuvent résoudre des problèmes, mais ils ne savent toujours pas faire un bon café !\n\n Technicien Support N1-N2 \n\n Aujourd'hui, nous recherchons un Technicien Support IT N1-N2 pour rejoindre l'équipe de notre client.\n\n Il s'agit d'un poste qui s’inscrit dans la durée dans une structure solide à Lausanne, avec un démarrage au 1er Janvier 2027.\n\n Votre rôle:\n Prendre en charge les tickets d'incidents et les demandes d'utilisateurs par téléphone, mail ou sur site.\n Diagnostiquer, qualifier et résoudre les pannes logicielles et matérielles de niveau 1 et niveau 2.\n Préparer, configurer et déployer les postes de travail, téléphones et périphériques.\n Administrer les comptes et les accès utilisateurs (Active Directory, Microsoft 365).\n Escalader les incidents complexes vers les équipes spécialisées de niveau 3 et 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