{"id":1459730,"url":"https://alion.io/job/apicworld-support-specialist-l1-l2","title":"Support Specialist L1-L2","company":{"id":722949,"name":"Apicworld","domain":"apicworld.com","url":"https://alion.io/company/apicworld","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_regions","remote_scope_basis":"inferred_board_market","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":["Limassol, Cyprus"],"countries":["CY"],"hiring_countries":["RU","BY","KZ","KG","AM"],"hiring_countries_total":5,"salary":null,"salary_estimate":{"min_usd":19500,"max_usd":42000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1966},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ClickHouse","optional":false},{"name":"Confluence","optional":false},{"name":"Grafana","optional":false},{"name":"Jira","optional":false},{"name":"Postman","optional":false}],"status":"live","first_seen_at":"2026-09-29T11:43:06Z","employer_posted_date":null,"last_verified_at":"2026-09-29T11:43:06Z","board_verified":false,"closed_at":null,"days_open":26,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":26},"description":"We are looking for a Support Specialist L1-L2 to join our banking team remotely.\nResponsibilities:\nSupport clients throughout all stages of their interaction with the product, including API guidance, assistance with testing, and support during the transition to production.\nProvide ongoing client support, answer product-related questions, assist with the client portal, and help identify and document bugs and issues.\nSupport the technical team, Project Manager, and Account Manager in managing and assisting clients.\nAssist with investigating transactions and operations when questions or issues arise during reporting and reconciliation processes.\nParticipate in monitoring product performance metrics and help investigate performance drops, anomalies, and incidents.\nMaintain high standards of communication and customer service.\nContribute to improving support processes and documentation.\nKey competencies:\n2+ years of experience in a similar role.\nPrevious experience with fintech products is required, such as payment or banking solutions, virtual cards, digital wallets, or similar fintech products.\nWillingness to investigate complex cases, ask questions, and proactively search for information.\nEnglish proficiency at Intermediate level or higher.\nExperience working with Jira and Confluence.\nUnderstanding of the Software Development Life Cycle (SDLC) and release processes.\nExperience working with APIs: understanding authentication processes, building requests, reading technical documentation, sending requests using cURL, Postman, or similar tools, and interpreting responses.\nStrong desire to understand problems and help clients, along with teamwork skills, proactivity, and attention to detail.\nExperience reading and analyzing logs in ClickHouse and Grafana would be a plus.\nWe offer:\nRemote work\nCompensation for English classes\nFlexible start of the working 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