{"id":2381488,"url":"https://alion.io/job/apkudo-vendor-operations-manager","title":"Vendor Operations Manager","company":{"id":3785205,"name":"Apkudo","domain":"apkudo.com","url":"https://alion.io/company/apkudo","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Kula","truth_index":null},"role":"Management","role_family":"Management","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Coppell, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":85000,"max_usd":159000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":3691},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Power BI","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-10-11T19:28:19Z","employer_posted_date":"2026-10-11","last_verified_at":"2026-10-14T14:05:48Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Job Title: Vendor Operations Manager\nReports to: Sr. Program Manager, Strategic Initiatives + Partnerships\nPosition Summary:\nApkudo is a rapidly scaling software- and robotics-as-a-service company focused on transforming reverse logistics for mobile phones and other connected devices. We deliver our robotics and operations with the help of managed service providers, OEMs, field service vendors, and regional support partners across the US and internationally. Keeping those partners performing is central to how we deliver for our customers.\nNew partnerships are built and launched by our Partnerships team. This role will be the go to person for managing key service and hardware partnerships day to day. You will onboard new vendors and partners, hold them to the service levels in their agreements, work escalations to resolution, report on how they are performing, negotiate new commercials, and run the regular business reviews that keep everyone aligned. This is a hands-on execution role.\nWhat you'll do:\nLead new vendor and partner relationships at the point they move from launch into execution, and manage performance, communication, and issue resolution from that point forward\n\nOnboard new vendors and partners\ngather what they need to operate\n\ncoordinate documentation and system access\n\nset up reporting and communication schedules\n\nManage the day-to-day performance of our managed service, field service, and hardware vendors across US and international sites, holding each to the service levels in their agreements\n\nAct as the daily point of contact for vendor site and regional management; log, triage, and work escalations through to closure\n\nManage the global partner network supporting product deployments, including regional coverage, response expectations, and partner readiness as new markets come online\n\nMonitor whether vendors are delivering what their agreements require, and drive any gaps to correction\n\nOwn the SLA regime: build and publish the monthly performance scorecard, calculate credits earned under each agreement, and drive them to claim\n\nValidate vendor invoices against contracted rates, volumes, and escalators; identify and resolve billing discrepancies\n\nAdminister rate cards, escalators, and headcount true-ups; track cost per unit against plan and flag drift\n\nWork with partners and internal stakeholders to develop monthly business reviews, maintain action logs, and drive open items to completion\n\nWhat you'll need:\nBA/BS or equivalent operating experience.\n\n5+ years in vendor/partner management, supplier or partner operations, or managed services delivery\n\n2+ years of experience in the mobile/connected device, supply chain (reverse or forward), consumer electronics,, and/or technology industries is desired\n\nDirect experience managing third-party vendors - OEMs, staffing, field services, or logistics\n\nExpert with Project Management tools and AI tools\n\nExperience onboarding new vendors or partners and getting them running\n\nStrong analytical and reporting skills; Excel/Sheets required, SQL or Power BI a plus\n\nStrong written and verbal communication, including working directly with vendor leadership\n\nHas administered a services agreement, not just managed a relationship - SLAs, credits, rate cards, escalation clauses\n\nComfortable holding a vendor to account without damaging the relationship\n\nOrganized, process-driven, execution-focused, and comfortable with ambiguity\n\nWilling to travel to US and international sites as needed\n\nNice to haves:\nManaging vendors across multiple countries or regions\n\nManaged services or BPO environments\n\nSupporting hardware or robotics deployments in the field\nNOTICE TO APPLICANTS/EMPLOYEES\n\nApkudo, Inc.\nPlease take notice that Apkudo, Inc. (“the Company”) collects certain information about you. For more information on the Company’s policies, please refer to the Company’s privacy policy on its website (https://apkudo.com/legal/privacy.html) and the Personal Data Protection Process.\nIf you are a California resident, please take note of the following:\nThe California Consumer Privacy Act (“CCPA”) and California Privacy Rights Act (“CPRA”) provide California residents with certain rights. As an applicant or employee of Company, these include:\nKnowledge and access of information collected;\n\nDeletion of information collected;\n\nOpt-out of information collected;\n\nOpt-in of information collected;\n\nCorrection of information collected;\n\nGo to court;\n\nLimit use of information collected;\n\nNot to be discriminated or retaliated against for exercising rights under the law. \n\nIf you are a Texas resident, please take note of the following:\nThe Texas Data Privacy Act (“TDPA”) provides Texas residents with certain rights regarding their personal data. As an applicant or employee of the Company, these include:\nRight to confirm whether the Company processes their personal data and to access such personal data.\n\nRight to correct inaccuracies in their personal data.\n\nRight to delete personal data provided by or obtained about them.\n\nRight to obtain a copy of their personal data in a portable and, to the extent technically feasible, readily usable format.\n\nRight to opt out of the processing of personal data for purposes of targeted advertising, the sale of personal data, or profiling in furtherance of decisions that produce legal or similarly significant effects concerning the consumer.\n\nWhere We Get Your Information From. The Company collects information about you from the following sources: 1) you; 2) prior employers, references, recruiters, job-related social media platforms; 3) third-party sources of demographic information; 4) third-party companies, such as background check companies, drug testing facilities; and 5) claim administrators and investigators. Depending on the Company’s interactions with you, we may or may not collect all of the information identified about you.\nThe Personal and Sensitive Personal Information That We Are Collecting. We are collecting the following information:\nIdentifiers, such as name, government-issued identifier (e.g., Social Security number), and unique identifiers (e.g., employee ID);\n\nPersonal information, such as real name, signature, SSN, physical characteristics or description, address, telephone number, passport number, driver’s license or state identification card number, passport number, federal identification authorizing work in the United States, access and/or passcodes, insurance policy number, education, employment, employment history, bank account number, other financial information, medical information, or health insurance information;\n\nCharacteristics of protected classifications under California, Texas, or federal law, such as age, marital status, gender, sex, race, color, disability, citizenship, primary language, immigration status, military/veteran status, disability, request for leave, and medical conditions;\n\nCommercial information, such as transaction information and purchase history (e.g., in connection with travel or other reimbursements [or purchases from Company]);\n\nInternet or network activity information, such as browsing history and interactions with our online systems and websites and any personal information that you provide while accessing the Company’s computer systems, such as personal credit card information and passwords;\n\nGeolocation data, such as device location from usage of the Company’s devices;\n\nBiometric information stored locally in your work laptop for purposes of signing in;\n\nAudio, electronic, visual, and similar information;\n\nProfessional or employment-related information, such as work history and prior employer;\n\nNon-public education information; and\n\nInferences drawn from any of the Persona and Sensitive Personal Information listed above to create a profile or summary about, for example, an individual’s preferences and characteristics. \n\nHow Your Personal and Sensitive Personal Information is Used. We may use Personal and Sensitive Personal Information:\nTo operate, manage, and maintain our business;\n\nFor hiring, retention, and employment purposes;\n\nTo otherwise accomplish our business purposes and objectives, including, for example:\nEmergency services;\n\nConducting research, analytics, and data analysis;\n\nMaintaining our facilities and infrastructure;\n\nQuality and safety assurance measures;\n\nConducting risk and security controls and monitoring;\n\nProtecting confidential and trade secret information;\n\nDetecting and preventing fraud;\n\nPerforming identity verification;\n\nPerforming accounting, audit, and other internal functions, such as internal investigations;\n\nComplying with the law, legal process, and internal policies;\nMaintaining records;\n\nClaims processing;\n\nResponding to legal requests for information and subpoenas; and\n\nExercising and defending legal claims.\n\nAny other purposes authorized by the California Privacy Protection Agency, California for California residents; the Texas Attorney General's Office, Texas for Texas residents; or applicable federal law.\n\nWe may or may not have used Personal and Sensitive Personal Information about you for each of the above purposes.\nSharing of Personal Information. We only share your information with the following third-party entities:\nADP\n\nBackgrounds Online\n\nSelling of Personal Information. The Company DOES NOT sell your personal information.\nData Retention. The Company retains the information it receives about you for a period in accordance with our Record Control Plan, unless a shorter or longer period is required by California, Texas, or federal law.\nFor Inquiries and/or to Submit Requests for Information, Deletion or Correction. Please contact the Privacy Team at  for inquiries about the Company’s policy, or to submit your requests for information, deletion or correction.","description_format":"text","description_chars":9817,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Health insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Transportation & Logistics","Secondhand","Supply Chain","Data Entry & Processing"],"lifecycle":[{"event":"open","at":"2026-10-12T19:28:19Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 1 · green card filings: 3","filings_12m":1,"filings_prev_12m":2,"green_card_filings_12m":3,"median_offered_wage_usd":96250,"route":null,"cap_exempt":false,"checked_at":"2026-10-03T21:08:04+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":2,"expected_fill_days":38,"reasons":["conf:0","win:early"],"computed_at":"2026-10-14T06:34:16Z"},"pay":null,"html_url":"https://alion.io/job/apkudo-vendor-operations-manager","json_url":"https://alion.io/job/apkudo-vendor-operations-manager.json","meta":{"generated_at":"2026-10-14T15:55:45Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":20207,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3785205},"rest":"https://alion.io/mcp/rest/get_company?id=3785205"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fapkudo-vendor-operations-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fapkudo-vendor-operations-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fapkudo-vendor-operations-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/apkudo-vendor-operations-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fapkudo-vendor-operations-manager"}]}