{"id":3850373,"url":"https://alion.io/job/apl-logistics-supervisor-customer-service-and-support","title":"Supervisor, Customer Service and Support","company":{"id":1999058,"name":"APL Logistics","domain":"apllogistics.com","url":"https://alion.io/company/apllogistics","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":86,"open_postings":4,"ghost_share":0,"stale_share":0.75,"repost_share":0,"time_to_fill_p50_days":21,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Phnom Penh, Cambodia"],"countries":["KH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-06T02:45:59Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-11T18:27:24Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Job Purpose:\nManage a group of operational employees. Be responsible for the people management as well as the service delivery to the customers. Manage KPIs for operations and the customer.\n Operational\nProvide operational updates to Manager on regular basis.\n\nAddress customer inquiries and concerns regarding customer shipments.\n\nPull data from various systems and provide analysis for required reporting.\n\nDetermine KPIs to drive team performance- Systematically escalate problematic issue.\n\nAnswer customer questions by phone and email.\n\nReview customer performance, work on correction action, meet with customers.\n\nOversee timely documentation and billing to customer.\n\nBusiness Processes\nRegularly review and streamline operational procedures to adapt to changing.industry trends and best practices.\n\nEnsure compliance of all relevant policies, procedures and processes - both internal and external (i.e. regulatory).\n\nSupport in the implementation processes\n\nStakeholder Management\nLiaise across teams internally to ensure timely delivery of services to customers.\n\nCreate and maintain a cordial business relationship with various stakeholders through regular feedback sessions and communication.\n\nEnsure customers' satisfaction meet the KPIs set; issues are responded and dealt with in a timely manner; devise solutions for service recovery and gaps closure where appropriate.\n\nEngage local vendors/suppliers/stakeholders to seek solutions to add value to customers.\n\nEnsure Business Continuity Plan are in place and evaluated for effectiveness periodically\n\nLeadership and Direction\nManage daily work flow of the team and meet customer expectations.\n\nRecruit, train, and develop a team of specialists.\n\nPlan schedules, assign and delegate work to team members to meet deadlines.\n\nProvide performance feedback and conduct regular performance reviews.\n\nPrepare reports for local/regional Management/Senior Leadership team.\n\nEmpowers team members to create the innovative solutions for our customers.\n\nBackup team members as needed and handle difficult escalation issues\n\nMinimum of 5 years of hands-on experience in Logistics, Freight Forwarding Services, or a related sector.\n\nProven track record of managing and supervising a team of 10 to 15 personnel.\n\nDeep knowledge of international supply chain flows, documentation procedures, and local carrier, forwarder, and Container Freight Station (CFS) operations.\n\nStrong working knowledge of local customs and transport regulatory requirements.\n\nProfessional proficiency in both written and spoken English, with strong communication capabilities.\n\nBenefit:\nMonthly Basic Salary\n\nSeniorit13th Month salary\n\nAnnual Cash Bonus\n\nNSSF (Cover 100%)\n\nHealth and Accident insurance from Forte (Cover spouse and children)\n\nMedical Claim\n\nAnnual Health Check-up\n\nOpportunity to contribute to a global company's success.\n\nFast-paced and engaging work environment.\n\nCompliance with Cambodian labor law.\n\nAccess to global training opportunities (Prepared by 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