{"id":1525294,"url":"https://alion.io/job/apl-logistics-supervisor-gbs-operations-omscosting","title":"Supervisor, GBS Operations, (OMS/Costing)","company":{"id":1999058,"name":"APL Logistics","domain":"apllogistics.com","url":"https://alion.io/company/apllogistics","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pasig, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":9500,"max_usd":19000,"period":"year","method":"role_seniority_country_cell","sample_n":8},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":true},{"name":"Windows","optional":true}],"status":"live","first_seen_at":"2025-08-20T09:22:12Z","employer_posted_date":"2025-08-20","last_verified_at":"2026-10-20T23:23:47Z","board_verified":true,"closed_at":null,"days_open":427,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":426},"description":"The Operations Supervisor is responsible in providing guidance and leadership to team leaders and members to achieve both customer and business outcomes through effective communication, problem solving, and efficient process execution.\nHe/she will lead the team to implement and execute the right processes in order to achieve productivity, timeliness, and quality success measures and enable business growth. He/She will also monitor and assess teams’ operational methods and processes and propose ways to improve them.\nThis position reports to Global Business Services - Operations Manager.\nOperations Management\nManages and leads leaders and members in the execution of day-to-day operations based on migrated processes which includes but not limited to:DN/SOA Confirmation\nSEA Job Creation and Cost estimate process \n\nPossesses in-depth understanding of business and processes to be able to effectively monitor overall performance in order to achieve service and operational excellence \nDevelops and implements standard operational rhythm to consistently deliver service level objectives and metrics on timeliness, accuracy, quality of work, and customer satisfaction \nSets clear and realistic goals to leaders and members and monitors team and individual performance regularly \nAdvocates process documentation and standardization towards process maturity \nDrives key initiatives to facilitate process improvement and efficiency; Partners with both internal and external customers to implement critical actions \nConducts root cause analysis to drive permanent issue resolution \nPeople Management\nLeads and creates a strong team culture of collaboration, ownership, agility, and resilience through regular 1:1 with direct reports, team huddles, and engagement initiatives \nIdentifies training and development programs for members and leaders to develop a high performing and engaging team \nStakeholder Management\nConducts monthly business and operations review with customers and stakeholders to discuss results and performance, issues for resolution, process alignment and standardization \nProactively communicates updates, issues and progress that require immediate attention or resolution from both internal and external customers \nAt least Bachelor’s degree; Master’s degree/MBA is a plus \nMore than 3 years of relevant working experience in the same leadership capacity; Experience in shared service set-up in a logistics and/or freight forwarding is preferred \nCustomer oriented with the ability to establish strong relationships and interact effectively with customers at various levels \nAbove average interpersonal, communication and presentation skills \nAbove average English proficiency \nPossesses Customer Service mindset and passion for service excellence \nAbility to effectively & efficiently adopt/adapt information technology to enhance productivity and efficiency \nGood knowledge of shipping business and processes \nDrives entrepreneurial mindset and agility to get things done \nProcess driven and process detailed. Ability to deep dive into processes and perform root cause analysis \nProficiency in Windows and Microsoft office","description_format":"text","description_chars":3147,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Transportation & Logistics","Logistics","Supply Chain"],"lifecycle":[{"event":"open","at":"2026-09-30T13:51:54Z"}],"visa":[],"liveness":{"score":6,"band":"cold","label":"Long shot","p_open":1,"p_active":0.222,"p_room":0.28,"age_days":426,"expected_fill_days":15,"reasons":["conf:6","win:tail","crowd:"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/apl-logistics-supervisor-gbs-operations-omscosting","json_url":"https://alion.io/job/apl-logistics-supervisor-gbs-operations-omscosting.json","meta":{"generated_at":"2026-10-21T13:17:39Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":18883,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1999058},"rest":"https://alion.io/mcp/rest/get_company?id=1999058"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fapl-logistics-supervisor-gbs-operations-omscosting"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fapl-logistics-supervisor-gbs-operations-omscosting"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fapl-logistics-supervisor-gbs-operations-omscosting"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/apl-logistics-supervisor-gbs-operations-omscosting\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fapl-logistics-supervisor-gbs-operations-omscosting"}]}