{"id":2634316,"url":"https://alion.io/job/aplin-bilingual-customer-service-agent","title":"Bilingual Customer Service Agent","company":{"id":3860801,"name":"Aplin","domain":"aplin.com","url":"https://alion.io/company/aplin-2","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Schema","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Edmonton, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":33000,"max_usd":73000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":43},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"closed","first_seen_at":"2026-10-15T16:10:29Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-10-31T00:39:14Z","board_verified":false,"closed_at":"2026-10-31T00:39:14Z","days_open":15,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":15},"description":"To Apply for this Job Click Here\nAplin is excited to partner with our long-term client to hire a Bilingual Customer Service Agent in Edmonton, Alberta. This is a full-time, in-office position, so we are only accepting applications from candidates located in the Edmonton area. They offer $100 monthly for parking or public transit and other great benefits outlined below.\nAbout the Company\nOur client is a Canadian company recognized for developing innovative, award-winning direct-to-consumer brands serving customers across North America. Over the past decade, they have delivered hundreds of thousands of products, earning a reputation for quality, value, and a commitment to customer satisfaction.\nWith a fast-paced, entrepreneurial culture, the company encourages employees to take initiative, embrace new ideas, and contribute to continued growth. This is an opportunity to join a forward-thinking organization where accountability, innovation, and results are valued.\nAbout the Role\nAs a Bilingual Customer Service Agent, you will help deliver an outstanding customer experience by supporting customers in both English and French across a portfolio of brands. You will respond to inquiries, address concerns, and manage customer issues from the initial interaction through to resolution, ensuring each customer receives clear communication and thoughtful, effective support.\nWorking across phone, email, and live chat, you will assist with product questions, order concerns, returns, exchanges, and warranty claims. You will also collaborate with internal teams and external partners to investigate issues, coordinate solutions, and follow up to ensure customer concerns are fully resolved.\nThe ideal candidate is fluent in English and French, enjoys helping people, and brings a proactive, solutions-oriented approach to customer service. You are comfortable navigating challenging conversations, balancing multiple priorities, and taking ownership of issues in a fast-paced environment.\nKey Responsibilities\nRespond to customer inquiries in both English and French through phone, email, and live chat across multiple brands.\nManage customer concerns from initial contact through to resolution, keeping customers informed throughout the process.\nBuild product knowledge to answer questions, recommend appropriate solutions, and communicate product features and benefits.\nInvestigate customer issues, identify root causes, and explain solutions clearly and professionally in the customer’s preferred language.\nProcess returns, refunds, exchanges, replacements, and warranty claims.\nWork with delivery carriers, warehouse teams, suppliers, and internal departments to resolve order and product-related concerns.\nIdentify customer-focused solutions that support satisfaction, retention, and brand loyalty.\nMaintain accurate customer records, case notes, and internal documentation.\nLearn and use internal systems, tools, and established workflows.\nRecognize when issues require escalation and ensure they are directed to the appropriate team.\nUse sound judgment when offering customer appeasements within established guidelines.\nFollow established procedures while identifying opportunities to improve service delivery and internal processes.\nMeet performance expectations and established key performance indicators (KPIs).\nQualifications & Experience\nHigh school diploma required; a bachelor’s degree is considered an asset.\nMinimum of three years of experience in a call centre or comparable high-volume customer service environment.\nFluency in both English and French, with strong verbal and written communication skills in both languages.\nBilingual (French/English) is an asset.\nAbility to communicate complex information clearly and professionally in the customer’s preferred language.\nStrong problem-solving skills and a commitment to delivering a positive customer experience.\nAbility to manage multiple conversations and competing priorities in a fast-paced environment.\nConfidence handling difficult customer interactions with patience, empathy, and professionalism.\nExcellent organizational skills and attention to detail.\nComfortable learning new technology, systems, and product information.\nA proactive, accountable approach with the ability to work independently and collaboratively.\nA results-oriented mindset and the ability to meet established performance targets.\nCompensation & Benefits\nCompetitive vacation package.\nProfit-sharing and equity opportunities.\n100% employer-paid extended health, dental, and optical benefits.\nEmployee Assistance Program (EAP).\n125% RRSP matching.\nEmployee product discounts.\nMonthly transportation benefit toward public transit or parking.\nAt Aplin - together with our brands CompuStaff, Impact Recruitment, and Vantix Systems - we connect great people with great organizations across North America. We believe diverse teams build stronger companies, and we welcome applicants from all backgrounds, experiences, and perspectives. We use AI tools to assist in a fair and efficient matching process, helping our recruiters connect the right people with the right opportunities. To be considered, applicants must be legally entitled to work in Canada, including holding any required permits. Our recruitment services are always free for job seekers. Accommodation is available upon request throughout all stages of the recruitment process.\nTo Apply for this Job Click Here","description_format":"text","description_chars":5425,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[{"language":"French","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Equity"],"hiring_locations":[{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-15T16:59:00Z"},{"event":"close","at":"2026-10-22T09:58:25Z"},{"event":"reopen","at":"2026-10-23T00:09:25Z"},{"event":"close","at":"2026-10-31T00:39:14Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/aplin-bilingual-customer-service-agent","json_url":"https://alion.io/job/aplin-bilingual-customer-service-agent.json","meta":{"generated_at":"2026-10-31T06:55:31Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10231,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3860801},"rest":"https://alion.io/mcp/rest/get_company?id=3860801"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faplin-bilingual-customer-service-agent"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faplin-bilingual-customer-service-agent"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faplin-bilingual-customer-service-agent"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/aplin-bilingual-customer-service-agent\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faplin-bilingual-customer-service-agent"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2634316}},{"tool":"search_jobs","arguments":{"company":"aplin.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2634316},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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