{"id":2634315,"url":"https://alion.io/job/aplin-customer-service-agent","title":"Customer Service Agent","company":{"id":3860801,"name":"Aplin","domain":"aplin.com","url":"https://alion.io/company/aplin-2","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Schema","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Edmonton, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":38000,"max_usd":81000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":35},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-15T16:10:28Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-16T01:43:08Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"To Apply for this Job Click Here\nAplin is excited to partner with our long-term client to hire 5 Customer Service Agents in Edmonton, Alberta. This is a full-time, in-office position, so we are only accepting applications from candidates located in the Edmonton area. They offer $100 monthly for parking or public transit and other great benefits outlined below.\nAbout the Company\nOur client is a Canadian company known for developing innovative, award-winning direct-to-consumer brands that resonate with customers across North America. With hundreds of thousands of products delivered over the past decade, they continue to challenge traditional consumer markets by offering quality products at exceptional value.\nThe company fosters a dynamic, entrepreneurial environment where fresh ideas, personal accountability, and a drive to achieve results are encouraged. It’s an opportunity to be part of a growing business that values innovation and making a meaningful impact on the customer experience.\nAbout the Role\nAs a Customer Service Agent, you will play an important role in delivering an exceptional customer experience across a diverse range of brands. You will manage customer requests from start to finish, ensuring questions are answered, concerns are addressed, and solutions are delivered in a timely and professional manner.\nThrough phone, email, and live chat, you will assist customers with everything from product inquiries to more complex issues requiring investigation and collaboration with other teams. You will work closely with internal departments and external partners to find effective solutions, follow through on outstanding concerns, and build lasting customer relationships.\nThe ideal candidate is an experienced customer service professional who thrives in a fast-paced environment, manages multiple priorities effectively, and takes pride in resolving problems rather than simply closing tickets.\nKey Responsibilities\nRespond to customer inquiries through phone, email, and live chat across multiple brands.\nTake ownership of customer issues from initial contact through to confirmed resolution.\nDevelop a strong understanding of the company’s products to answer questions, recommend suitable options, and explain product advantages.\nInvestigate customer concerns and clearly communicate solutions, next steps, and outcomes.\nProcess returns, refunds, exchanges, replacements, and warranty claims.\nCoordinate with delivery carriers, warehouse teams, suppliers, and internal departments to resolve issues efficiently.\nIdentify practical solutions tailored to individual customer needs while supporting customer retention and brand loyalty.\nMaintain accurate customer records, case notes, and internal documentation.\nLearn and navigate internal systems, tools, and established workflows.\nRecognize when issues require escalation and ensure they are directed to the appropriate team.\nExercise appropriate judgment when offering customer appeasements within established guidelines.\nFollow company procedures while identifying opportunities to improve processes and the customer experience.\nMeet established performance targets and key performance indicators (KPIs).\nQualifications & Experience\nMinimum high school diploma; a bachelor’s degree is considered an asset.\nAt least three years of experience in a call centre or comparable high-volume customer service environment.\nStrong verbal and written communication skills, with the ability to explain solutions clearly and professionally.\nDemonstrated problem-solving skills and a customer-first approach.\nAbility to manage multiple customer conversations and competing priorities in a fast-paced environment.\nConfidence handling difficult conversations and resolving customer concerns with professionalism and empathy.\nStrong organizational skills and attention to detail.\nComfortable learning new technology, systems, and product information.\nA proactive, accountable approach with the ability to work independently and as part of a team.\nA results-oriented mindset and the ability to meet performance expectations.\nCompensation & Benefits\nCompetitive vacation package.\nProfit-sharing and equity opportunities.\n100% employer-paid extended health, dental, and optical benefits.\nEmployee Assistance Program (EAP).\n125% RRSP matching.\nEmployee product discounts.\nMonthly transportation benefit toward public transit or parking.\nAt Aplin - together with our brands CompuStaff, Impact Recruitment, and Vantix Systems - we connect great people with great organizations across North America. We believe diverse teams build stronger companies, and we welcome applicants from all backgrounds, experiences, and perspectives. We use AI tools to assist in a fair and efficient matching process, helping our recruiters connect the right people with the right opportunities. To be considered, applicants must be legally entitled to work in Canada, including holding any required permits. Our recruitment services are always free for job seekers. Accommodation is available upon request throughout all stages of the recruitment process.\nTo Apply for this Job Click Here","description_format":"text","description_chars":5132,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-15T16:59:00Z"}],"visa":[],"liveness":{"score":52,"band":"ok","label":"Likely open","p_open":1,"p_active":0.516,"p_room":1,"age_days":0,"expected_fill_days":9,"reasons":["conf:0","agency","win:early","comp:brand"],"computed_at":"2026-10-16T02:26:45Z"},"pay":null,"html_url":"https://alion.io/job/aplin-customer-service-agent","json_url":"https://alion.io/job/aplin-customer-service-agent.json","meta":{"generated_at":"2026-10-16T02:26:45Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3783,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-17T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3860801},"rest":"https://alion.io/mcp/rest/get_company?id=3860801"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faplin-customer-service-agent"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faplin-customer-service-agent"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faplin-customer-service-agent"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/aplin-customer-service-agent\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faplin-customer-service-agent"}]}