{"id":3072985,"url":"https://alion.io/job/aplin-desktop-technician","title":"Desktop Technician","company":{"id":3860801,"name":"Aplin","domain":"aplin.com","url":"https://alion.io/company/aplin-2","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Schema","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Edmonton, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":42000,"max_usd":75000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":300},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false},{"name":"Windows","optional":false}],"status":"closed","first_seen_at":"2026-10-22T09:35:50Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-23T04:44:16Z","board_verified":false,"closed_at":"2026-10-23T04:44:16Z","days_open":0,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":0},"description":"To Apply for this Job Click Here\nOur professional services client has an immediate opening for a Desktop Technician in their Edmonton office.\nIn this role, you will be in the office 4 days a week.\nResponsibilities:\nProvide advanced hardware and software support for escalated user issues.\nInstall, maintain, and test printers across various operating systems, recommending driver updates as needed.\nManage user accounts and group memberships.\nCollaborate with vendors to resolve complex technical issues.\nTrack and update outstanding tasks using ticketing software.\nCommunicate updates on unresolved issues to the Desktop Support team.\nAssist with firm-wide software and hardware rollouts.\nSupport office moves related to desktop and telephone relocations.\nSet up and maintain Audio/Visual equipment, including projectors, conference phones, and video conferencing systems.\nWork with Help Desk and Applications teams to troubleshoot and resolve user issues.\nEnsure seamless integration of desktop systems with servers and administrative platforms.\nTest and update drivers in collaboration with Desktop Architects.\nMaintain an inventory of desktops and printers.\nDevelop and update procedural documentation as required.\nPerform additional tasks as assigned.\nQualifications:\nMinimum of three years of technical support experience.\nCollege diploma or university degree in IT or equivalent work experience.\nStrong knowledge of desktop productivity software, PDF tools, and document management systems.\nAdvanced proficiency in Microsoft Office Suite (Word, Outlook, PowerPoint, Excel).\nExceptional troubleshooting skills within Microsoft Windows environments.\nKnowledge of Microsoft Active Directory, networking, desktop technologies, and computer imaging.\nExperience with software installation, configuration, and troubleshooting.\nStrong client service orientation with the ability to adapt to changing priorities.\nExcellent communication and interpersonal skills.\nHighly organized, detail-oriented, and self-motivated.\nAbility to work independently and collaboratively in a fast-paced environment.\nPositive, flexible, and solution-focused mindset.\nDavid Aplin & Associates Inc., operating as Aplin, and its associated brands, CompuStaff and Impact Recruitment, is an award-winning employment agency connecting diverse, top-tier talent with exceptional organizations across North America. We welcome applicants from all backgrounds and charge no fees to apply or engage with our recruiters. Our clients partner with us to help expand and diversify their teams. Please note that all applicants must be legally entitled to work in Canada, including holding any necessary work permits.\nTo Apply for this Job Click Here","description_format":"text","description_chars":2711,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[{"name":"United States","iso":"US"},{"name":"Mexico","iso":"MX"},{"name":"Anguilla","iso":"AI"},{"name":"Antigua and Barbuda","iso":"AG"},{"name":"Aruba","iso":"AW"},{"name":"Bahamas","iso":"BS"},{"name":"Barbados","iso":"BB"},{"name":"Belize","iso":"BZ"},{"name":"Bermuda","iso":"BM"},{"name":"British Virgin Islands","iso":"VG"},{"name":"Bonaire, Sint Eustatius and Saba","iso":"BQ"},{"name":"Cayman Islands","iso":"KY"},{"name":"Costa Rica","iso":"CR"},{"name":"Cuba","iso":"CU"},{"name":"Curaçao","iso":"CW"},{"name":"Dominica","iso":"DM"},{"name":"Dominican Republic","iso":"DO"},{"name":"El Salvador","iso":"SV"},{"name":"Greenland","iso":"GL"},{"name":"Grenada","iso":"GD"},{"name":"Guadeloupe","iso":"GP"},{"name":"Guatemala","iso":"GT"},{"name":"Haiti","iso":"HT"},{"name":"Honduras","iso":"HN"},{"name":"Jamaica","iso":"JM"},{"name":"Martinique","iso":"MQ"},{"name":"Montserrat","iso":"MS"},{"name":"Nicaragua","iso":"NI"},{"name":"Panama","iso":"PA"},{"name":"Puerto Rico","iso":"PR"},{"name":"Saint Kitts and Nevis","iso":"KN"},{"name":"Saint Lucia","iso":"LC"},{"name":"Saint Vincent and the Grenadines","iso":"VC"},{"name":"Saint-Pierre and Miquelon","iso":"PM"},{"name":"Sint Maarten","iso":"SX"},{"name":"Trinidad and Tobago","iso":"TT"},{"name":"Turks and Caicos Islands","iso":"TC"},{"name":"United States Virgin Islands","iso":"VI"}],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-22T09:58:25Z"},{"event":"close","at":"2026-10-23T04:44:16Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/aplin-desktop-technician","json_url":"https://alion.io/job/aplin-desktop-technician.json","meta":{"generated_at":"2026-10-24T07:14:50Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10699,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3860801},"rest":"https://alion.io/mcp/rest/get_company?id=3860801"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faplin-desktop-technician"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faplin-desktop-technician"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faplin-desktop-technician"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/aplin-desktop-technician\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faplin-desktop-technician"}]}