{"id":3690759,"url":"https://alion.io/job/aplin-operations-manager-mortgage-lending","title":"Operations Manager, Mortgage & Lending","company":{"id":3860801,"name":"Aplin","domain":"aplin.com","url":"https://alion.io/company/aplin-2","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Schema","truth_index":null},"role":"Management","role_family":"Management","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Calgary, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"SharePoint","optional":false}],"status":"live","first_seen_at":"2026-11-03T16:24:50Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-10T01:09:09Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"To Apply for this Job Click Here\nOur client, a well-established and growing organization in the mortgage and financial services industry, is seeking an experienced Operations Manager, Mortgage & Lending, to lead a knowledgeable team.\nReporting to the Chief Operating Officer, this role is ideal for a strong people leader with experience driving change, developing teams, and improving operational efficiency.\nWhile mortgage or financial services experience is an asset, the priority is finding an exceptional leader who can build trust and empower employees.\nKey Responsibilities\nLead, coach, and develop an experienced team of mortgage administration professionals.\nOversee daily operations, ensuring efficiency, accuracy, compliance, and exceptional service delivery.\nBuild a culture of trust, accountability, collaboration, and independent decision-making.\nGuide employees through digital transformation, automation, and operational changes.\nIdentify opportunities to streamline workflows, improve processes, and increase efficiency.\nCollaborate with senior leadership and cross-functional teams to support business growth.\nManage departmental priorities, workload, performance, and employee development.\nSupport the successful implementation and adoption of new technologies and processes.\nQualifications & Experience\nMinimum 3 years of people leadership experience, ideally within operations, financial services, or a related environment.\nProven experience leading teams through organizational change, process improvements, or digital transformation.\nStrong emotional intelligence with the ability to balance empathy, accountability, and difficult conversations.\nDemonstrated success building high-performing teams, developing employees, and fostering trust.\nExcellent communication, problem-solving, organizational, and stakeholder management skills.\nExperience with software implementations, automation, or workflow improvements is a strong asset.\nMortgage administration, banking, or lending experience is preferred but not required.\nStrong technical aptitude and proficiency with Microsoft Office and SharePoint.\nAt Aplin - together with our brands CompuStaff, Impact Recruitment, and Vantix Systems - we connect great people with great organizations across North America. We believe diverse teams build stronger companies, and we welcome applicants from all backgrounds, experiences, and perspectives. We use AI tools to assist in a fair and efficient matching process, helping our recruiters connect the right people with the right opportunities. To be considered, applicants must be legally entitled to work in Canada, including holding any required permits. Our recruitment services are always free for job seekers. 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