{"id":3376275,"url":"https://alion.io/job/aplin-personal-lines-customer-service-representative","title":"Personal Lines Customer Service Representative","company":{"id":3860801,"name":"Aplin","domain":"aplin.com","url":"https://alion.io/company/aplin-2","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Schema","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["North York, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":50000,"max":65000,"currency":"CAD","period":"year","gross":null,"usd_annual":46303},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":true}],"status":"live","first_seen_at":"2026-10-28T01:56:24Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-11-01T13:09:07Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"To Apply for this Job Click Here\nJoin a dynamic insurance brokerage nestled in North York, where opportunity meets growth! Our client, a forward-thinking team dedicated to exceptional client service, is seeking a passionate and experienced Personal Lines Customer Service Representative to become a vital part of their in-office team.\nIf you’re ready to make an impact, work with an impressive book of business, and thrive in a collaborative environment, this role is your next career move!\nWhat You’ll Do\nPrepare, review, and process applications, endorsements, binders, and invoicing via EPIC and carrier portals\nRecommend additional coverages to clients and assist with renewals, cancellations, and policy changes\nBuild strong relationships by communicating effectively through calls, emails, etc.\nMaintain detailed electronic client files, manage renewal lists, and support special projects as needed\nRespond promptly to client and underwriter inquiries, providing expert guidance on coverage options and risk management\nWhat You Bring\n2 to 5 years of personal lines experience within a brokerage environment\nRIBO license is required\nSolid understanding of personal lines underwriting and coverages\nFamiliarity with Epic and/or Compuquote is a plus\nComfortable on the phone, with excellent communication and organizational skills\nTech-savvy with proficiency in Microsoft Office Suite\nSelf-motivated problem solver with keen attention to detail and the ability to work independently or collaboratively\nCompensation & Benefits\n$50,000 to $65,000 in base salary commensurate with experience\nCommission for friends & family business you write\nA group benefits plan \nOpportunity to grow within the organization\nThis is your chance to join a reputable team that values expertise, dedication, and integrity. Ready to take the next step? Apply now to become a key player in helping clients safeguard what matters most - your future starts here!\nAt Aplin - together with our brands CompuStaff, Impact Recruitment, and Vantix Systems - we connect great people with great organizations across North America. We believe diverse teams build stronger companies, and we welcome applicants from all backgrounds, experiences, and perspectives. We use AI tools to assist in a fair and efficient matching process, helping our recruiters connect the right people with the right opportunities. To be considered, applicants must be legally entitled to work in Canada, including holding any required permits. Our recruitment services are always free for job seekers. Accommodation is available upon request throughout all stages of the recruitment process.\nTo Apply for this Job Click Here","description_format":"text","description_chars":2670,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-28T02:50:04Z"}],"visa":[],"liveness":{"score":52,"band":"ok","label":"Likely open","p_open":1,"p_active":0.52,"p_room":1,"age_days":4,"expected_fill_days":12,"reasons":["conf:2","agency","velocity","win:early","comp:junior,brand"],"computed_at":"2026-11-01T06:10:25Z"},"pay":{"stated_usd_annual":46303,"is_top_pay":false},"html_url":"https://alion.io/job/aplin-personal-lines-customer-service-representative","json_url":"https://alion.io/job/aplin-personal-lines-customer-service-representative.json","meta":{"generated_at":"2026-11-01T14:33:12Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":22327,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-02T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3860801},"rest":"https://alion.io/mcp/rest/get_company?id=3860801"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faplin-personal-lines-customer-service-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faplin-personal-lines-customer-service-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faplin-personal-lines-customer-service-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/aplin-personal-lines-customer-service-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faplin-personal-lines-customer-service-representative"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3376275}},{"tool":"search_jobs","arguments":{"company":"aplin.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3376275},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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