Service Coordinator – Saskatoon

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Join a top employer and advance your career. Aplin has partnered with a company Winnipeg to hire a Service Coordinator for an ongoing Term position!

This role requires a high level of patience, a knack for coordination, and a smart, inquisitive approach to problem-solving. Your skill in uncovering key details on service calls helps avoid unnecessary follow-ups, keeping clients happy and technicians on their toes. If you’re proactive, unafraid to ask the right questions, and enjoy working in a dynamic, detail-driven environment, this opportunity could be the perfect fit.

Responsibilities:

• Handle incoming service calls, demonstrating a genuine curiosity to understand the root of each issue
• Schedule service, warranty calls, and installations as needed, aligning technician certifications with site requirements
• Carefully review and approve technician timesheets for accuracy before processing
• Coordinate certifications and book training sessions for technicians as necessary
• Open and complete work orders, sourcing necessary materials and equipment
• Obtain PO or credit card information from customers prior to dispatching technicians
• Ensure all necessary paperwork is distributed to technicians, parts departments, and warehouse staff
• Maintain communication with customers and technicians, providing timely updates on service status
• Review field paperwork and complete entry of parts and job notes into open work orders
• Other operational responsibilities as assigned by the Field Operations Manager

Qualifications:

• Outstanding customer service skills with a high degree of curiosity and problem-solving ability
• Exceptional communication and listening skills; always ready to clarify details until fully understood
• Strong attention to detail and organizational skills
• Ability to manage multiple tasks, handle stress effectively, and resolve conflicts diplomatically
• Tech-savvy, with the ability to navigate relevant software and systems efficiently
• Capable of working well within a team and independently
• Work on-site in Saskatoon

At Aplin - together with our brands CompuStaff, Impact Recruitment, and Vantix Systems - we connect great people with great organizations across North America. We believe diverse teams build stronger companies, and we welcome applicants from all backgrounds, experiences, and perspectives. We use AI tools to assist in a fair and efficient matching process, helping our recruiters connect the right people with the right opportunities. To be considered, applicants must be legally entitled to work in Canada, including holding any required permits. Our recruitment services are always free for job seekers. Accommodation is available upon request throughout all stages of the recruitment process.

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