{"id":2208971,"url":"https://alion.io/job/aplin-team-lead-2","title":"Team Lead","company":{"id":3860801,"name":"Aplin","domain":"aplin.com","url":"https://alion.io/company/aplin-2","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Schema","truth_index":null},"role":"Management","role_family":"Management","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Winnipeg, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":48000,"max":50000,"currency":"USD","period":"year","gross":null,"usd_annual":50000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"closed","first_seen_at":"2026-10-10T00:56:35Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-14T09:16:48Z","board_verified":false,"closed_at":"2026-10-14T09:16:48Z","days_open":4,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":4},"description":"To Apply for this Job Click Here\nTammy Boyko and Carlan Wilbon with Aplin have multiple openings for an experienced Team Lead to provide day-to-day leadership and support to a team of Customer Service Representatives for our client in Winnipeg. This role is responsible for driving team performance, ensuring an exceptional customer experience, and fostering a positive, high-performing work environment through coaching, training, and employee development.\nCompensation\nExpected salary range is $48,000 - $50,000 per annum, commensurate with experience\nResponsibilities\nLead, coach, and support a team of Customer Service Representatives to achieve performance and service excellence.\nDeliver ongoing coaching, feedback, and performance evaluations to promote employee development and engagement.\nMonitor operational performance and ensure key performance indicators (KPIs) and service level targets are consistently met.\nAnalyze reports and performance metrics to identify trends, opportunities, and areas for improvement.\nDevelop and implement action plans to improve team performance and customer satisfaction.\nMotivate and recognize employees through coaching, performance management, and incentive initiatives.\nAssist with workforce planning and coordinate schedule adjustments in collaboration with workforce management.\nHandle customer escalations and provide guidance on complex service issues.\nMaintain a thorough understanding of products, services, policies, and procedures to effectively support the team.\nFoster a positive, collaborative, and customer-focused team culture.\nPerform other related duties as assigned.\nQualifications\nHigh school diploma or equivalent required.\nPost-secondary education in Business or a related field is considered an asset. An equivalent combination of education and experience will also be considered.\nMinimum 6 months to one year of leadership or supervisory experience in a contact centre or customer service environment.\nPrevious experience managing escalated customer concerns.\nProficiency with Microsoft Office applications.\nExperience creating and interpreting reports and performance metrics.\nStrong leadership, coaching, and employee development skills.\nExcellent communication, interpersonal, and conflict resolution abilities.\nStrong analytical, organizational, and problem-solving skills.\nAbility to prioritize multiple responsibilities in a fast-paced environment.\nFlexible to work rotating shifts, including days, evenings, weekends, and holidays, as required.\nCriminal background check is required.\nAt Aplin - together with our brands CompuStaff, Impact Recruitment, and Vantix Systems - we connect great people with great organizations across North America. We believe diverse teams build stronger companies, and we welcome applicants from all backgrounds, experiences, and perspectives. We use AI tools to assist in a fair and efficient matching process, helping our recruiters connect the right people with the right opportunities. To be considered, applicants must be legally entitled to work in Canada, including holding any required permits. Our recruitment services are always free for job seekers. Accommodation is available upon request throughout all stages of the recruitment process.\nTo Apply for this Job Click Here","description_format":"text","description_chars":3288,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":1,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-10T01:15:52Z"},{"event":"close","at":"2026-10-14T09:16:48Z"}],"visa":[],"liveness":null,"pay":{"stated_usd_annual":50000,"is_top_pay":false},"html_url":"https://alion.io/job/aplin-team-lead-2","json_url":"https://alion.io/job/aplin-team-lead-2.json","meta":{"generated_at":"2026-10-14T11:48:33Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14186,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3860801},"rest":"https://alion.io/mcp/rest/get_company?id=3860801"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faplin-team-lead-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faplin-team-lead-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faplin-team-lead-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/aplin-team-lead-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faplin-team-lead-2"}]}