{"id":2826978,"url":"https://alion.io/job/apm-group-client-services-officer","title":"Client Services Officer","company":{"id":6143,"name":"APM Group","domain":"apmgroup.com","url":"https://alion.io/company/apmgroup","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":75,"open_postings":14,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":25,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Perth, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":36000,"max_usd":79000,"period":"year","method":"role_country_seniority_unknown","sample_n":55},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-18T21:56:47Z","employer_posted_date":"2026-10-18","last_verified_at":"2026-10-23T02:57:56Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Client Services Officer (Assessments)\nAre you passionate about delivering exceptional customer experiences? Do you thrive in fast-paced environments and enjoy solving complex problems with empathy and precision? If so, we’d love to hear from you!\nAs part of the application process, you’ll need to complete a short assessment that simulates the responsibilities of the role.\nAbout the Role\nWe’re seeking a dynamic and results-driven Client Services Officer to join our high-performing team. You’ll engage directly with our clients, working across telephony and CRM systems to schedule their assessments, resolve general enquiries, de-escalate challenging situations and ensure that they receive an exceptional customer experience. This role is ideal for someone who enjoys working collaboratively, adapts quickly to change and is committed to continuous learning.\nWorking as part of this team, you will: -\nProcess detailed information consistently and accurately, ensuring nothing slips through the cracks.\nEnsure client assessments are scheduled in a timely manner.\nWork effectively with others to achieve shared goals-even when the task isn’t directly in your lane.\nActively seek to understand customer needs and deliver solutions that balance empathy with organisational outcomes.\nAbsorb new information quickly and apply it effectively in your day-to-day work.\nRemain calm and functional in changing environments, whether it’s new systems, procedures, or team dynamics.\nTake direct action to meet and exceed performance targets, always keeping the end goal in sight.\nBring excellent interpersonal skills, genuine empathy, and a collaborative spirit to every interaction.\nThinking about applying? Here's what we're looking for:\nProven experience de-escalating tense or challenging customer interactions with professionalism and care.\nFamiliarity with CRMs and customer databases; confident navigating multiple systems simultaneously.\nBackground in a complex call centre or fast-paced retail environment.\nStrong problem-solving and critical thinking skills.\nAbility to work collaboratively across multi-site teams.\nDemonstrated success working with KPIs and performance targets.\n(Highly Regarded)\nUnderstanding of scheduling systems and workforce planning.\nExperience with NDIA/ My Aged Care systems.\nFamiliarity with organisational Code of Conduct and ethical frameworks.\nEnjoy our employee benefits\nWorklife balance, no weekends\nAccess to purchase additional leave\nDiscounted health insurance\nCar leasing packages\nPaid Parental Leave\nService recognitions \nAbility to experience the various APM Group Health brands to broaden your skill set and career growth\nWhy Join Us?\nBe part of a supportive, inclusive team that values your growth.\nWork in a role where your empathy, adaptability and attention to detail make a real difference.\nAccess ongoing training and development opportunities.\nContribute to a purpose-driven organisation that puts people first.\nReady to take the next step in your career? Apply now and help us shape the future of customer experience, one conversation at a time.\nWe encourage you to apply, if you identify as Aboriginal or Torres Strait Islander or a person with a disability.\nPlease note this position is contingent upon the successful completion of all mandatory pre-employment checks, which may include background verification in accordance with applicable laws and company policy.","description_format":"text","description_chars":3415,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Continuous learning","Health insurance","Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Physiotherapy & Rehabilitation","Career Services","Disability Support Services","Occupational Health"],"lifecycle":[{"event":"open","at":"2026-10-18T23:32:15Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":3,"expected_fill_days":25,"reasons":["conf:1","stale_co","velocity","win:early"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/apm-group-client-services-officer","json_url":"https://alion.io/job/apm-group-client-services-officer.json","meta":{"generated_at":"2026-10-23T04:18:41Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7042,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6143},"rest":"https://alion.io/mcp/rest/get_company?id=6143"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fapm-group-client-services-officer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fapm-group-client-services-officer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fapm-group-client-services-officer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/apm-group-client-services-officer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fapm-group-client-services-officer"}]}