{"id":3437329,"url":"https://alion.io/job/apm-group-customer-success-manager","title":"Customer Success Manager","company":{"id":6143,"name":"APM Group","domain":"apmgroup.com","url":"https://alion.io/company/apmgroup","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":75,"open_postings":20,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":25,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Melbourne, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":40000,"max_usd":82000,"period":"year","method":"role_country_seniority_unknown","sample_n":57},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-29T01:38:53Z","employer_posted_date":"2026-10-29","last_verified_at":"2026-10-31T11:14:07Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"As a Customer Success Manager, you will take ownership of relationships with some of our most important national clients. You will strengthen executive partnerships, protect client retention, identify growth opportunities and ensure clients experience measurable value from our workplace mental health and wellbeing services.\nThis is a high-impact opportunity for a seasoned client leader who can quickly understand complex accounts, resolve issues and establish best-practice account management. Your work will directly influence client loyalty, commercial performance and the wellbeing outcomes achieved by the organisations we support.\nThis 12-month fixed-term contract has a clear mandate: strengthen our top-tier client relationships, lift the consistency of the client experience and leave a stronger account management approach in place.\nWhat We're Looking For\nYou are an experienced client leader who combines strong relationships with commercial judgement and disciplined execution. You can earn the confidence of senior stakeholders, navigate complex service environments and turn client priorities into clear action and measurable results.\nYou'll bring:\nSubstantial experience managing complex, high-value business-to-business accounts\nA strong record of retaining and growing strategic client relationships\nConfidence advising and influencing senior executives, procurement teams and operational leaders\nExperience leading account plans, contract renewals, executive reviews and service improvement\nCommercial judgement, including an understanding of revenue, margin, risk and growth opportunities\nThe ability to resolve complex client issues and mobilise internal teams around clear solutions\nStrong reporting, presentation, negotiation and organisational capability\nConfidence using Microsoft Office and customer relationship management systems; experience with Accelo, WPM or Dynamics is advantageous\nExperience in professional services, health, insurance or workplace services is advantageous\nKey Responsibilities\nProtect and grow a portfolio of strategic national accounts through disciplined account planning and strong executive relationships\nBecome a trusted partner to senior client stakeholders by understanding their priorities and translating them into practical solutions\nLead account plans, client reviews, contract renewals and relationship mapping to strengthen retention and identify sustainable growth opportunities\nUse client insights, performance reporting and executive reviews to demonstrate value, shape decisions and improve the client experience\nAnticipate relationship and service risks, lead issue resolution and restore confidence when challenges arise\nPartner with clinical, consulting and operational teams to deliver a consistent, responsive and high-quality client experience\nStrengthen account management practices, systems and ways of working across the business\nWhy Join Us?\nAt Communicorp and FBG Group, you will work with leading organisations and workplaces to improve workplace mental health and wellbeing. You will have the scope to shape how we manage our most important client relationships and build a consistent, best-in-class client experience.\nWhen you join our team, you'll have the opportunity to:\nLead relationships with a portfolio of high-profile national clients\nInfluence client retention, growth and the value clients gain from our services\nShape best-practice strategic account management across the business\nWork alongside experienced clinicians, consultants and operational leaders\nJoin a flexible, collaborative and purpose-driven team\nWe believe diversity strengthens our business and proudly welcome applications from people of all ages, backgrounds, abilities, cultures and identities, including Aboriginal and Torres Strait Islander peoples and members of the LGBTQIA+ community.\nReady to Lead with Purpose?\nCall Vicki on 0447 650 657 for a confidential discussion or click Apply Now to take the next step in your career.","description_format":"text","description_chars":3995,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Growth opportunities"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Physiotherapy & Rehabilitation","Career Services","Disability Support Services","Occupational Health"],"lifecycle":[{"event":"open","at":"2026-10-29T03:42:14Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":2,"expected_fill_days":25,"reasons":["conf:2","stale_co","velocity","win:early"],"computed_at":"2026-10-31T05:58:55Z"},"pay":null,"html_url":"https://alion.io/job/apm-group-customer-success-manager","json_url":"https://alion.io/job/apm-group-customer-success-manager.json","meta":{"generated_at":"2026-10-31T13:01:21Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":20196,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6143},"rest":"https://alion.io/mcp/rest/get_company?id=6143"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fapm-group-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fapm-group-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fapm-group-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/apm-group-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fapm-group-customer-success-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3437329}},{"tool":"search_jobs","arguments":{"company":"apmgroup.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3437329},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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