{"id":1513425,"url":"https://alion.io/job/apm-terminals-client-program-manager-3","title":"Client Program Manager","company":{"id":1919223,"name":"APM Terminals","domain":"apmterminals.com","url":"https://alion.io/company/apmterminals","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":4,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":7,"computed_at":"2026-10-01T05:45:00Z"}},"role":"Management","role_family":"Management","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hong Kong"],"countries":["HK"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":54000,"max_usd":117000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":3027},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-21T00:00:00Z","employer_posted_date":"2026-09-21","last_verified_at":"2026-09-30T22:46:01Z","board_verified":true,"closed_at":null,"days_open":10,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":10},"description":"What we offer\nThe Client Program Manager (CPM) is focusing on account level value creation via proactive solution providing and the regional service delivery towards the customer(s):\nThe CPM is accountable for delivery of account level value creation to meet and exceed pre-defined targets per customers in the region and owns the Optimization in the regional operational teams.\nDriving Customer KPI and ensure No detractor in NPS survey or No negative feedback overall.\nCreate values to customers via customer specific supply chain optimization project\nSupport to deliver global business plan\nSpot any local opportunities to contribute the total growth\nThe CPM must collaborate and support other members of the global account team to assure desired performance and service level.\nConduct periodic reviews with customer(s) to ensure internal performance is reflected in customer satisfaction.\nLead improvement projects and drive for result.\nParticipate in the Program Management community.\nSupport other Program Managers to enhance the performance for their accounts by sharing best practices, joining review meetings and/or covering during absence.\nKey Responsibility\nService delivery and customer satisfaction\nMaintain and improve customer satisfaction levels (NPS)\nEnsure internal KPIs are aligned with customer agreed KPIs and that there is one data set globally that reflects the customer and internal performance with regard to KPIs and other statistics (volume)\nSupport the development of Global and Regional standards and IOPs\nEnsure all SOP/IOP(s) are adhered to and shortfalls are corrected on priority\nHost and engage in regular customer service calls with overseas branches\nSupport the commercial teams with enquiries and expertise into these areas\nImplement and verify implementation of cost reduction projects in the Maersk SCM delivery and support cost reduction projects in the customer supply chain\nProductivity and Profitability\nSupport establishing a productivity baseline for the account\nSupport establishing a profitability baseline for the account on GP\nReview operational processes and validate possibilities of productivity improvement against service delivery level and drive improvements accordingly\nEnsure the account perspective is communicated to the operational community\nEstablish procedures that will minimize Maersk SCM exposure to risk associated with compliance, trade controls and HSSE\nRepresent the account(s) during additional business implementations along with the implementation team and/or leading the implementation\nPeople Development\nEnsure to have a baseline with FTE visibility and team structure\nEnsure a plan setup for on-boarding, training and development (SOP quiz/certification) of the operations team\nBe involved in objective setting & performance management of the operational team\nEnsure to manage team also by providing recognition & feedback pro-actively\nCollaboration & community development\nEngage with Commercial and Operational experts on Global/Regional/Cluster level to explore new developments servicing the changes in customer demand\nParticipate in area / regional Program Management meetings, calls and share best practices pro0actively\nTake ownership of customer-initiated projects and ensure internal resourcing is appropriate to execute within the agreed timeline\nWe are looking for\nEducation\nBachelor's degree or equivalent in business or related field\nExperience\n5 + years relevant experience with a proven track record.\nLanguage\nThe position requires excellent English in written and verbal communication skills\nAble to thrive in a fast-paced environment\nClear logic thinking with clear data presentation\nProven communication and influence skills\nProven verbal, writing and presentation skills\nCan work with multiple tasks within timeline.\nGood time management skills and high sense of urgency\nHave good customer facing experience, be polite, respect others and leave space to customers.\nBe creative for problem solving and process improvement.\nBe able to analyze big data.\nAbility to work in a matrix organization and influence decision makers\nProven and sustained track record of delivery, with focus on driving results through others\nExperience of working with wide variety of complex operational and commercial challenges\nExposure and understanding of Business Improvement / Lean tools\nAbility to interface with local and regional management teams\nBeing a team member supporting the global/regional/country teams proactively\nAbility to build strong effective networks\nKnowledge of risk management with the ability to identify activities\nMaersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.\nWe are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing .","description_format":"text","description_chars":5388,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Information Technology","Transportation & Logistics","Observability & APM"],"lifecycle":[{"event":"open","at":"2026-09-30T08:43:06Z"}],"liveness":{"score":41,"band":"fade","label":"Fading","p_open":1,"p_active":0.74,"p_room":0.55,"age_days":10,"expected_fill_days":7,"reasons":["conf:6","wave","velocity","win:tail","comp:brand"],"computed_at":"2026-10-01T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/apm-terminals-client-program-manager-3","json_url":"https://alion.io/job/apm-terminals-client-program-manager-3.json","meta":{"generated_at":"2026-10-01T09:53:20Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":723,"day_limit":5000,"remaining_today":4277,"minute_limit":60,"resets_at":"2026-10-02T00:00:00Z"}}}