{"id":1548272,"url":"https://alion.io/job/apm-terminals-customs-operations-manager","title":"Customs Operations Manager","company":{"id":1919223,"name":"APM Terminals","domain":"apmterminals.com","url":"https://alion.io/company/apmterminals","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":4,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":8,"computed_at":"2026-10-03T05:45:00Z"}},"role":"Management","role_family":"Management","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bremerhaven, Germany"],"countries":["DE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":63000,"max_usd":117000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":17},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"closed","first_seen_at":"2026-09-11T00:00:00Z","employer_posted_date":"2026-09-11","last_verified_at":"2026-10-03T13:18:06Z","board_verified":false,"closed_at":"2026-10-03T13:18:06Z","days_open":22,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":22},"description":"Customs Operations Manager\nPurpose:\nResponsible to leadand assistown customs teamsto ensureall customs formalities and entries are handled according to the regulation and Union Customs Code (Unionszollkodex) based on costs and performance\n\nLead cost savings and other change initiatives within own area of responsibility\n\nLead, drive and support business continuity& growthwithin own area of responsibility\n\nClear focus on customer experience, while working withinternal and external stakeholders\n\nClosecooperation with the direct Country Customs Operations Managerto drive the operational processes, developments and improvements in the field ofresponsibility based on the company strategy\n\nProviding the highest level of customer satisfaction while complying with regulations of authorities and laws\n\nTo create and build up team engagement& development of expertise\n\nFocus: Customs Compliance, Strategic Growth, and Leadership of Customs Operations& VAS activities\nIn this role the company’s strategic objectives, focusing on operational excellence, compliance, and growth including Customs Services & Value Added Service logisticsprocedures.Key focus areas will include:\nFurther strengthening expertise in customs procedures\n\nActing as the primary operational contact for the Value Added Services within Customs Operations\n\nSupporting and coordinating customs audits, inspections, and compliance reviews\n\nServing as the key operational interface between internal stakeholder departments\n\nActing as the operational contact person for customs authorities\n\nProviding subject matter expertise to all relevant departments and operational interfaces\n\nContinuously training, guiding, and raising awareness to operational teams\n\nKey Responsibilities:\nBuild a good working relationship with your direct reports and with your teams\n\nSupervise and developyour direct reports and the teamsthrough learning, developmentinitiatives, coaching, goal setting, periodic feedback and reviews\n\nSetting objectives, KPI´s, 1on1s in accordance with the MaerskStrategy, together with your manager\n\nImprove constant team´s productivity and efficiency\n\nWork closely with other Maersk functional units/ stakeholder to ensure the timely and cost-effective customs formalities\n\nGain overall customsknowledge across the team and understand the legal requirements\n\nEmpower your direct reports and customs team membersto take first action when a functional obstacle emerges\n\nEscalate critical situations with appropriate recommendations\n\nBuild a good working relationship with vendors and customers to ensure customer satisfaction\n\nEnsure new change initiatives are implemented by the teamaccording to the standard global landscape\n\nTo have a can-do and cost saving mentality. Drive performance and savings projects using established Business Intelligence methods\n\nTo create and implement standards of operation with different stakeholders (i.e. internal Maersk stakeholders, Product, Implementation, Transport, CX, etc)\n\nEnsure recording and report cost savings, service failures, cost changes and other input towards key measurements-KPI measurement& direct collaboration with Risk & Compliance Management\n\nDrive our vendors to deliver highest reliability and performance\n\nDrive projects and act as ambassador to support the company’sstructure, strategyand results\n\nBe part of internal and external meetings, understand needs and provide solutions\n\nUnderstand and drive P&L for own geographic scope\n\nTo be first line of escalations for internal and external stakeholders\n\nGenerate high growth through initiatives like:\n\nEnsure capacity planning is accurate\n\nFocus on regular and extra Customs Servicesopportunities, on daily basis\n\nImplementand adapt cost saving measures according to the strategy\n\nRequirements\nBachelor’s degreeand/or at least 5 years of experience in Customs Servicesof practical knowledgeor anequivalent combination of experienceand education.\n\nExperience inleading and developing a team\n\nTechnical skills and competencies\nStrongnegotiation skills\n\nAbility to lead meetings\n\nStrong understanding of Customs Servicesbusiness,legislation & logistics\n\nArticulate individual who can relate to people at all levels of an organization and possesses excellent communication skills- in German and English language\n\nOrganizational and time management skills - multi-tasking and prioritizing, planning work activities efficiently to meet deadlines and high-levelgoals\n\nConflict resolution and negotiation - bringing others together and trying to reconcile differences\n\nDrive for results and success, conveys a sense of urgency and drives issues to closure, persist despite obstacles and opposition\n\nTeam player - works together with others in the business unit to achieve results, fosters teamwork\n\nProven ability to deliver under pressure\n\nWorking knowledge of MS office products and the ability to quickly adapt to software\n\nMaersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.\nWe are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing .","description_format":"text","description_chars":5800,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"German","level":"All levels","optional":false},{"language":"English","level":"All levels","optional":false}]},"benefits":["Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Information Technology","Transportation & Logistics","Observability & APM"],"lifecycle":[{"event":"open","at":"2026-09-30T22:46:01Z"},{"event":"close","at":"2026-10-03T13:18:06Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/apm-terminals-customs-operations-manager","json_url":"https://alion.io/job/apm-terminals-customs-operations-manager.json","meta":{"generated_at":"2026-10-04T03:15:59Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4948,"day_limit":5000,"remaining_today":52,"minute_limit":60,"resets_at":"2026-10-05T00:00:00Z"}}}