{"id":1513408,"url":"https://alion.io/job/apm-terminals-it-manager","title":"IT Manager","company":{"id":1919223,"name":"APM Terminals","domain":"apmterminals.com","url":"https://alion.io/company/apmterminals","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":4,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":7,"computed_at":"2026-10-01T05:45:00Z"}},"role":"Management","role_family":"Management","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Herleshausen, Germany"],"countries":["DE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":61000,"max_usd":121000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":25},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"ServiceNow","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"VPN","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-21T00:00:00Z","employer_posted_date":"2026-09-21","last_verified_at":"2026-09-30T22:46:01Z","board_verified":true,"closed_at":null,"days_open":11,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":11},"description":"Job Description\nSenior IT Support Technician is primarily responsible for onsite support of end-user devices, asset management, and physical maintenance of IT equipment such as servers, switches, printers, cabling, video conferencing systems, mobile devices, handheld scanners, wireless LAN, warehouse tablets, in-vehicle displays, and label printers.\nKey Responsibilities:\nSet up and maintain end-user hardware (WiFi access points, RF scanners) following SOPs and manuals.\nProvide 2nd and 3rd level IT support via ServiceNow, ensuring SLA compliance.\nCoordinate with vendors for hardware issues and take ownership of complex incidents.\nManage incidents and problems, and support local IT projects and rollouts.\nMaintain accurate asset records in the central CMDB.\nServe as primary IT support at your location, including occasional support for other sites across Europe.\nParticipate in IT-related projects and provide remote/on-site support as needed, including on-call availability.\nRepresent and promote IT services within the organization.\nWho we look for\nStrong 2nd level desktop support skills (Windows 10, VPN, Citrix, Microsoft 365)\nProficient with end-user devices, mobile device setup (iOS, Android), and peripherals (printers, scanners, label printers)\nExperience with Wi-Fi/WLAN, video conferencing (Teams Rooms, IP softphones, Teams Live Events), and collaboration tools\nBasic understanding of warehouse operations and handheld device configuration\nFamiliar with IT infrastructure (routers, switches, cabling), file/print services, Active Directory, and basic server/network troubleshooting\nKnowledge of ITSM tools (e.g. ServiceNow), ITIL V3 Foundation certified, and change/risk management awareness\nStrong customer service mindset, problem-solving ability, and end-to-end issue ownership\nExcellent communication, time management, and collaboration skills across all levels\nPresentation and training abilities for small groups\nGood English and German skills\nSenior IT-Support-Techniker ist in erster Linie verantwortlich für den Onsite-Support von Endanwendergeräten, das Asset-Management sowie die physische Wartung von IT-Equipment wie Servern, Switches, Druckern, Verkabelung, Videokonferenzsystemen, mobilen Endgeräten, Handscannern, WLAN-Systemen, Warehouse-Tablets, In-Vehicle-Displays und Etikettendruckern.\nKernaufgaben:\nEinrichtung und Wartung von Endanwender-Hardware (z. B. WLAN-Access-Points, RF-Scanner) gemäß SOPs und Handbüchern\nBereitstellung von 2nd- und 3rd-Level-IT-Support über ServiceNow unter Einhaltung der SLAs\nKoordination mit externen Dienstleistern bei Hardwareproblemen sowie Übernahme der Verantwortung für komplexe Incidents\nManagement von Incidents und Problems sowie Unterstützung lokaler IT-Projekte und Rollouts\nPflege korrekter Asset-Daten im zentralen CMDB-System\nHauptansprechpartner*in für IT-Support am eigenen Standort sowie gelegentliche Unterstützung anderer Standorte in Europa\nMitarbeit an IT-bezogenen Projekten sowie Remote- und Vor-Ort-Support nach Bedarf, einschließlich Rufbereitschaft\nRepräsentation und aktive Förderung der IT-Services innerhalb der Organisation\nWen wir suchen:\nFundierte Erfahrung im 2nd-Level-Desktop-Support (Windows 10, VPN, Citrix, Microsoft 365)\nSicherer Umgang mit Endanwendergeräten, mobiler Geräteverwaltung (iOS, Android) sowie Peripheriegeräten (Drucker, Scanner, Etikettendrucker)\nErfahrung mit Wi-Fi/WLAN, Videokonferenzsystemen (Teams Rooms, IP-Softphones, Teams Live Events) und Kollaborationstools\nGrundverständnis von Warehouse-Abläufen und der Konfiguration mobiler Handheld-Geräte\nKenntnisse der IT-Infrastruktur (Router, Switches, Verkabelung), File-/Print-Services, Active Directory sowie grundlegende Server- und Netzwerk-Fehleranalyse\nVertrautheit mit ITSM-Tools (z. B. ServiceNow), ITIL-V3-Foundation-Zertifizierung sowie Verständnis von Change- und Risk-Management\nAusgeprägte Serviceorientierung, Problemlösungsfähigkeit und Verantwortung für Themen von Anfang bis Ende\nSehr gute Kommunikations-, Zeitmanagement- und Teamfähigkeiten auf allen Ebenen\nPräsentations- und Schulungsfähigkeiten für kleine Gruppen\nGute Englisch- und Deutschkenntnisse\nMaersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.\nWe are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing .","description_format":"text","description_chars":5043,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"German","level":"Upper-Intermediate (B2)","optional":false},{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":["Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Information Technology","Transportation & Logistics","Observability & APM"],"lifecycle":[{"event":"open","at":"2026-09-30T08:43:06Z"}],"liveness":{"score":37,"band":"fade","label":"Fading","p_open":1,"p_active":0.672,"p_room":0.55,"age_days":10,"expected_fill_days":7,"reasons":["conf:6","velocity","win:tail","comp:brand"],"computed_at":"2026-10-01T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/apm-terminals-it-manager","json_url":"https://alion.io/job/apm-terminals-it-manager.json","meta":{"generated_at":"2026-10-02T02:23:57Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":3202,"day_limit":5000,"remaining_today":1798,"minute_limit":60,"resets_at":"2026-10-03T00:00:00Z"}}}