{"id":1513467,"url":"https://alion.io/job/apm-terminals-it-support-technician","title":"IT Support Technician","company":{"id":1919223,"name":"APM Terminals","domain":"apmterminals.com","url":"https://alion.io/company/apmterminals","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":4,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":8,"computed_at":"2026-10-03T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Mexico City, Mexico"],"countries":["MX"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":27000,"max_usd":69000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":377},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"Active Directory","optional":true},{"name":"Windows","optional":true}],"status":"live","first_seen_at":"2026-09-17T00:00:00Z","employer_posted_date":"2026-09-17","last_verified_at":"2026-10-03T23:43:53Z","board_verified":true,"closed_at":null,"days_open":17,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":17},"description":"At Maersk, we are reimagining logistics to connect and simplify our customers’ supply chains. We are committed to creating a truly inclusive workplace where diversity of thought is valued, and everyone has the opportunity to grow and succeed.\nAbout the role\nWe are looking for an IT Support Technician to join our Onsite Technology team in Mexico City. In this role, you will provide hands-on IT support across workplace technologies, infrastructure, asset lifecycle management, and end-user services. You will play a key role in ensuring reliable technology operations, supporting business users, including VIP stakeholders, and contributing to technology projects that enable business continuity and operational excellence.\nWhat We offer\nOpportunity to work within a global technology environment supporting a world-leading integrated logistics company.\nExposure to a broad range of workplace technologies, infrastructure support activities, and regional IT projects.\nA collaborative and inclusive culture focused on continuous learning, innovation, and professional development.\nBenefits above those required by law, including 30 days Christmas bonus, 50% vacation premium, 12 vacation days, food vouchers, savings fund, major medical insurance, life insurance, and annual bonus.\nKey Responsibilities\nProvide onsite technical support for incidents, service requests, and workplace technology needs across supported business units.\nManage the IT asset lifecycle, including installation, relocation, configuration, upgrades, and decommissioning of devices and equipment.\nSupport hardware and software asset management, inventory accuracy, tracking, and compliance activities.\nTroubleshoot end-user devices, printers, collaboration technologies, LAN connectivity, and local infrastructure issues.\nDeliver high-quality support for VIP users while ensuring service level commitments are met.\nCoordinate local technology projects, hardware and software upgrades, and procurement activities in line with company processes.\nPromote and follow cyber security standards, IT service management practices, and business continuity requirements.\nWho we are looking for\nWe encourage you to apply even if you do not meet every qualification listed below. We value potential, learning agility, and diverse experiences.\n3+ years of IT support experience within a large and preferably global organization.\nStrong experience supporting end-user computing environments, workplace technologies, and onsite infrastructure.\nWorking knowledge of Microsoft Windows, Microsoft 365, Active Directory, file and print services, and device troubleshooting.\nExperience supporting collaboration technologies, video conferencing solutions, and communication platforms.\nUnderstanding of server and network troubleshooting, asset management, and IT service delivery principles; ITIL knowledge is an advantage.\nExcellent communication, customer service, and stakeholder management skills, including experience supporting VIP users.\nStrong sense of ownership, initiative, analytical thinking, attention to detail, and ability to work collaboratively in a fast-paced environment.\nSalary and terms\nJob Type: Full Time\nLocation: Torre Esmeralda III, Mexico City\nMaersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.\nWe are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing .","description_format":"text","description_chars":4114,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Continuous learning","Health insurance","Life insurance","Parental leave","Professional development"],"hiring_locations":[{"name":"Mexico","iso":"MX","kind":"country"}],"hiring_excludes":[],"relocation_offered":true,"industries":["Information Technology","Transportation & Logistics","Observability & APM"],"lifecycle":[{"event":"open","at":"2026-09-30T08:43:06Z"}],"visa":[],"liveness":{"score":20,"band":"cold","label":"Long shot","p_open":1,"p_active":0.573,"p_room":0.35,"age_days":16,"expected_fill_days":8,"reasons":["conf:4","velocity","win:tail","comp:brand"],"computed_at":"2026-10-03T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/apm-terminals-it-support-technician","json_url":"https://alion.io/job/apm-terminals-it-support-technician.json","meta":{"generated_at":"2026-10-04T00:12:26Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":158,"day_limit":5000,"remaining_today":4842,"minute_limit":60,"resets_at":"2026-10-05T00:00:00Z"}}}