{"id":537746,"url":"https://alion.io/job/apmgroup-customer-service-specialist","title":"Customer Service Specialist","company":{"id":6143,"name":"APM Group","domain":"apmgroup.com","url":"https://alion.io/company/apmgroup","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":75,"open_postings":37,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":28,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Adelaide, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":42000,"max_usd":86000,"period":"year","method":"role_country_seniority_unknown","sample_n":57},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-06-11T23:34:45Z","employer_posted_date":"2026-06-11","last_verified_at":"2026-11-12T22:57:51Z","board_verified":true,"closed_at":null,"days_open":154,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":153},"description":"At MyIntegra, our Customer Service Specialists are the heart of our customer experience. In this role, you’ll respond to customer enquiries via phone, email, live chat, and SMS, delivering support that is professional, friendly, and timely. You’ll help customers navigate the NDIS by clearly explaining Plan Management benefits and ensuring every customer feels heard, understood, and valued.\nKey Responsibilities\nHandle inbound and outbound enquiries across multiple channels with empathy and professionalism.\nClearly communicate NDIS requirements and the benefits of Plan Management in a clear and supportive manner.\nBuild trust and rapport with customers through open, compassionate communication.\nInvestigate and resolve customer issues by identifying the root causes, offering effective solutions, and following up to ensure satisfaction.\nMaintain accurate and detailed records of all customer interactions for audit and compliance purposes.\nLearn and apply NDIS Program Rules and internal procedures to deliver informed and effective support.\nUse MyIntegra’s systems and platforms (e.g., Salesforce/CRM) to manage enquiries and complete administrative tasks.\nAbout You\nTo thrive in this role, you’ll bring:\nExperience as a customer service agent in a call centre, with active listening and call flow control.\nStrong problem-solving skills and ability to build empathy and rapport.\nExcellent verbal and written communication skills.\nHigh attention to detail and focus on quality in documentation and interactions.\nTime management skills in a fast-paced environment.\nAbility to work independently and collaboratively.\nAdaptability to change and willingness to take initiative and ask for guidance.\nFamiliarity with CRM systems like Salesforce and templated/scripted communications.\nUnderstanding of NDIS and Code of Conduct requirements (Desirable)\nAbout Us\nMyIntegra is a registered NDIS provider offering Plan Management and Support Coordination across Australia. We empower people with disability to manage their plans confidently using secure tools and expert support. We are ISO 9001:2015 certified and proud members of Disability Intermediaries Australia (DIA).\nWhat We Offer\nFlexible hybrid work model (split between home and office).\nSupportive, inclusive, and friendly team culture.\nOpportunity to make a meaningful impact in the lives of people with disability.\nOngoing training, career development, and progression opportunities.\nAccess to a comprehensive Employee Assistance Program.\nDiscounts with major retailers and corporate health insurance rates.\nApplication Process\nApply with your résumé and cover letter. Successful applicants will undergo a NDIS Worker Screening Check and employment reference check. Costs for the NDIS screening will be reimbursed on your employment start date.\nMyIntegra embraces diversity and is an equal opportunity employer. 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