{"id":14241,"url":"https://alion.io/job/apna-it-support-engineer-l1","title":"IT Support Engineer - L1","company":{"id":1676,"name":"Apna","domain":"apna.co","url":"https://alion.io/company/apna","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":true,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"B","score":76,"open_postings":101,"ghost_share":0.406,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":44,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Noida, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Google Workspace","optional":false},{"name":"Jira","optional":false},{"name":"Slack","optional":false},{"name":"VPN","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-04-24T00:00:00Z","employer_posted_date":"2026-04-24","last_verified_at":"2026-10-20T20:42:55Z","board_verified":true,"closed_at":null,"days_open":179,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":179},"description":"Job Description\nAbout the Role\nWe’re looking for a skilled and service-oriented IT Support Executive and provide support for end-user computing environments. In this role, you will be responsible for ensuring smooth day-to-day IT operations by supporting end-user devices, resolving technical issues, and enhancing the overall user experience across a hybrid environment of macOS, Windows, and mobile platforms.\nAbout Apna\nFounded in 2019, Apna is India’s largest professional networking platform dedicated to helping India’s burgeoning working class to unlock unique professional networking, and skilling opportunities. We’re one of the fastest growing unicorns currently live in 60+ cities of 20+ states.\nBacked by marquee investors like Tiger Global, Lightspeed, Sequoia, Owl Ventures, Greenoaks Capital & few more with solid $190+ funding. Apna is on a mission to enable livelihoods for billions in India. With over 16 million users from 50+ cities and 100,000+ employers that trust the platform - India has a new destination to discover relevant opportunities.\n1-2 years of experience in IT Support, Desktop Support, Help Desk, or a similar role.\nHands-on experience supporting Windows and macOS devices.\nBasic working knowledge of Google Workspace / Microsoft 365, Slack, Jira and common collaboration tools.\nBasic understanding of Wi-Fi, DHCP, DNS and VPN and troubleshooting common connectivity issues.\nAbility to troubleshoot common laptop, hardware, software, application and access issues, both remotely and in person.\nFamiliarity with IT ticketing and asset/inventory management tools.\nBasic experience supporting Zoom, Google Meet, meeting rooms and AV/VC setups.\nBasic understanding of software updates, patching and endpoint security practices.\nExposure to MDM tools such as Jamf, Intune, Kandji, Workspace ONE, or similar is a plus.\nWillingness to learn new technologies and take ownership of assigned tasks.\nScope & Responsibilities\nProvide day-to-day IT support to Apna employees and resolve hardware, software, application, access and connectivity issues.\nSet up, configure and support laptops and other end-user devices.\nSupport employee onboarding and offboarding, including device setup, access and asset allocation/collection.\nInstall approved software and assist with device updates, patching and basic MDM activities.\nMaintain accurate IT asset and inventory records and support periodic reporting.\nSupport meeting rooms, video conferencing and AV equipment when required.\nMaintain basic IT documentation, troubleshooting guides and SOPs.\nFollow IT and security policies and coordinate with internal teams or vendors for issues requiring escalation.\nRequirements\nRequirements\nWhat is the scope & responsibility of the Role?\nSupport Appna’s IT Operations\nAddress user tickets regarding hardware, software and networking\nConduct remote troubleshooting\nDiagnose and resolve technical issues\nInstallation and support end-user devices.\nCreate technical documentation and SOP’s\nInstalling authorised software and ensuring patches and upgrades are applied on end-user devices\nBuild packages, and administrates Mac, Windows OS and IOS/Android devices through MDM\nComplies with all company policies and procedures.\nParticipates in the implementation and support of IT-related policies.","description_format":"text","description_chars":3301,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Job Boards & Aggregators","Professional Networks"],"lifecycle":[{"event":"open","at":"2026-09-18T13:57:48Z"}],"visa":[],"liveness":{"score":7,"band":"cold","label":"Long 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