{"id":1030890,"url":"https://alion.io/job/apna-student-support-executive","title":"Student Support Executive","company":{"id":1676,"name":"Apna","domain":"apna.co","url":"https://alion.io/company/apna","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":true,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"B","score":80,"open_postings":106,"ghost_share":0.34,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":51,"computed_at":"2026-11-08T05:47:12Z"}},"role":"Early Careers","role_family":"Early Careers","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":8000,"max_usd":18500,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":801},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"WhatsApp","optional":false}],"status":"live","first_seen_at":"2026-09-18T13:57:48Z","employer_posted_date":"2026-09-18","last_verified_at":"2026-11-08T11:44:46Z","board_verified":true,"closed_at":null,"days_open":50,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":50},"description":"Role Overview\nWe are looking for a proactive and customer-focused Operations Associate to manage student onboarding, engagement, and support. This role is critical in ensuring a seamless post-admission experience, handling multi-channel student interactions, and actively driving referral participation and conversions.\nThe ideal candidate should be highly responsive, capable of building strong student relationships, and comfortable working in a fast-paced, dynamic environment.\nKey Responsibilities\n1. Student Onboarding\nManage end-to-end onboarding of new students\nEnsure a smooth and positive onboarding experience\nGuide students through processes, tools, and expectations\n2. Student Engagement & Community\nParticipate in student engagement initiatives\nFoster meaningful interaction within the student community\nImprove participation and overall satisfaction levels\n3. Customer Support\nHandle student queries via calls, WhatsApp, and email\nProvide timely, accurate, and empathetic resolutions\nMaintain high responsiveness and service quality\n4. Referral Generation & Conversion\nPitch referral programs effectively to students\nDrive referral participation and conversions\nTrack and optimize referral performance\n5. Retention & Relationship Management\nBuild and maintain strong student relationships\nIdentify at-risk students and take proactive action\nImprove student retention and overall experience\nApna Transforming Careers Through Technology\nSince 2019, apna has connected over 60 million jobseekers with more than 250,000 enterprises and small businesses across India. Founded by Nirmit Parikh, a Stanford graduate and serial entrepreneur who recognized the challenges in entry-level hiring, apna has rapidly grown to become India's fastest unicorn in 2021-achieving this milestone in just 21 months.\nBacked by marquee global investors - Insight Partners, Tiger Global, Lightspeed India, Sequoia Capital, and GSV, we're revolutionizing livelihood creation across India.\napna advantage - Education with Guaranteed Outcomes We're expanding beyond job matching with our new EdTech vertical that delivers:\n1. Premium Online Education: Partnerships with top-tier universities offering UGC-accredited undergraduate and postgraduate programs\n2. Career Success Ecosystem: Leveraging our network of 700,000+ recruiters to provide real job interviews\n3. Personalized Career Journeys: Dedicated career facilitators, AI-powered job preparation tools, and guaranteed interviews\nRequirements\n1+ years of experience in student engagement / customer support / operations\nStrong communication and relationship management skills\nAbility to handle multi-channel communication (calls, WhatsApp, email)\nHigh ownership, responsiveness, and problem-solving ability\nStrong capability to pitch referral programs and drive conversion\nPreferred Candidate Profile\nProficiency in English, Hindi, and Kannada/Tamil (mandatory)\nAdditional South Indian languages (Tamil, Telugu, Malayalam) are a strong advantage\nEnergetic, proactive, and customer-first approach\nComfortable working in a fast-paced environment\nPreference for a female candidate, considering team dynamics and student interaction requirements","description_format":"text","description_chars":3184,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Tamil","level":"Advanced (C1)","optional":false},{"language":"Kannada","level":"Advanced (C1)","optional":true},{"language":"Hindi","level":"Advanced (C1)","optional":true},{"language":"English","level":"Advanced (C1)","optional":true}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Job Boards & Aggregators","Professional Networks"],"lifecycle":[{"event":"open","at":"2026-09-18T13:57:48Z"}],"visa":[],"liveness":{"score":46,"band":"ok","label":"Likely open","p_open":1,"p_active":0.764,"p_room":0.6,"age_days":50,"expected_fill_days":51,"reasons":["conf:2","win:late","crowd:junior,brand"],"computed_at":"2026-11-08T05:47:12Z"},"pay":null,"html_url":"https://alion.io/job/apna-student-support-executive","json_url":"https://alion.io/job/apna-student-support-executive.json","meta":{"generated_at":"2026-11-08T12:32:18Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":26638,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1676},"rest":"https://alion.io/mcp/rest/get_company?id=1676"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fapna-student-support-executive"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fapna-student-support-executive"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fapna-student-support-executive"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/apna-student-support-executive\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fapna-student-support-executive"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1030890}},{"tool":"search_jobs","arguments":{"company":"apna.co","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1030890},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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