{"id":1136630,"url":"https://alion.io/job/apna-verification-onboarding-operations-executivewfh","title":"Verification & Onboarding Operations Executive(WFH)","company":{"id":1676,"name":"Apna","domain":"apna.co","url":"https://alion.io/company/apna","size_band":null,"is_staffing_agency":false,"is_intermediary":true,"ats_vendor":"Workable","truth_index":{"grade":"B","score":74,"open_postings":91,"ghost_share":0.429,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":50,"computed_at":"2026-09-23T05:45:00Z"}},"role":"Operations","role_family":"Operations","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-09-23T08:26:35Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-09-23T19:44:11Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Verification & Onboarding Operations Executive\nAs Verification & Onboarding Operations executive, you will play a critical role in safeguarding our platform and users from fraud, harassment, and other risks. This role requires keen analytical skills, sound judgment, and the ability to enforce policies while maintaining excellent communication with users and internal teams.\nKey Responsibilities:\nMonitor & Investigate: Review and analyze reported content, user activities, and potential violations, ensuring compliance with platform policies. \nPolicy Enforcement: Perform employer verification (KYC, data checks, job hygiene) and take appropriate actions, such as warnings, job removal, account suspensions, or bans, based on policy violations. \nUser Communication: Call users/employers to explain KYC requirements and policy violations, clearly explaining the actions taken, and guiding them on how to comply moving forward.\nTrend Analysis: Identify patterns related to fraud, hate speech, harassment, and other safety concerns to enhance policy effectiveness.\nCross-Team Collaboration: Work closely with verification teams, customer support, and sales to ensure consistent enforcement of trust & safety policies.\nProcess & Policy Improvement: Contribute to refining guidelines, workflows, and best practices to continuously improve the safety of our platform.\nPerformance Excellence: Meet productivity and quality benchmarks set by the management team.\nRequirements\nRequirements:\nBachelor’s degree. \nExperience in trust & safety, content moderation, or risk management is preferred.\nStrong analytical and problem-solving skills with high attention to detail.\nExcellent communication (English & Hindi required) and interpersonal skills, especially when handling a case with users.\nAbility to work independently and make quick, informed decisions under pressure.\nProficiency in Google Suite/Microsoft Office tools.\nOther Details:\nLaptop/Desktop with stable internet required\nOpen to Office / Hybrid / WFH\nImmediate joiners preferred","description_format":"text","description_chars":2034,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Hindi","level":"All levels","optional":false},{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce","Professional Services","Marketplaces","Job Boards & Aggregators"],"lifecycle":[{"event":"open","at":"2026-09-23T08:26:35Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":50,"reasons":["conf:0","win:early"],"computed_at":"2026-09-23T20:16:01Z"},"pay":null,"html_url":"https://alion.io/job/apna-verification-onboarding-operations-executivewfh","json_url":"https://alion.io/job/apna-verification-onboarding-operations-executivewfh.json","meta":{"generated_at":"2026-09-23T20:16:01Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}