{"id":3874779,"url":"https://alion.io/job/apogee-enterprises-client-services-representative-i-2","title":"Client Services Representative I","company":{"id":6232,"name":"Apogee Enterprises","domain":"apog.com","url":"https://alion.io/company/apog","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":91,"open_postings":8,"ghost_share":0,"stale_share":0.375,"repost_share":0,"time_to_fill_p50_days":42,"computed_at":"2026-11-08T05:47:12Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Wausau, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-11-06T15:52:37Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-08T02:12:04Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Apogee Architectural MetalsPosition Summary\nThe Client Services Representative I acts as the primary contact for clients and prepares client orders to be used by manufacturing. The essential duties outlined below may vary based on location or brand.\nKey Responsibilities\nOrdering Processing\nProcessing incoming orders, whether received via phone, email, or other channels, ensuring all information is complete and accurate.\nChecking product availability and ensuring orders can be filled promptly.\nAccurately inputting client orders, including product details, quantities, and client information, into the company’s database.\nVerifying pricing and applying any applicable promotions or discounts to orders.\nLogistics\nWorking with shipping and logistics teams to ensure orders are shipped accurately and on time. \nTracking the status of orders and providing updates to clients. \nCustomer Service\nAddressing client inquiries regarding order status, resolving issues, and providing excellent customer service. \nCommunicating with internal teams (Sales, Customer Service, and Finance) to resolve order-related issues. \nReporting\nMaintaining detailed and organized records of all orders and related transactions. \nAssisting with generating reports. \nIdentifying and resolving issues that may arise during the order processing cycle. \nCross-Functional Integration\nWork closely with sales, manufacturing, Shipping and other internal departments to ensure smooth order processing.\nQuality\nCollaborating with other departments, such as sales, manufacturing, and shipping, to identify defects and determine root cause. \nProcesses replacement orders as necessary.\nExperience & Skills\n· Education:\no High School Diploma, required\no Associates Degree or equivalent work experience, preferred\n· Experience:\no Minimum of 1 year of customer service experience, preferred\no Proficient with order entry processes and software, preferred\n· Required Skills:\no Time management, organization, and planning.\no Strong verbal and written communication skills.\no Problem-solving, troubleshooting, and decision-making.\no Experience with Microsoft Office.\no Regular/dependable attendance.\no Flexibility of work hours, including overtime.\n· Work Environment/Travel Requirements\no Occasional travel related to other sites /corporate.\no Extended periods of office work on a computer and in team meetings.\n· Physical Requirements\no Ability to work in an office environment, with occasional trips to manufacturing.\no Lift up to 10 lbs.\nOur Benefits\nWe care about and invest in our employees. We are proud to offer a comprehensive benefits package designed to support their well-being and foster professional development. Here is a glimpse of what you can look forward to if you join our team.\nCompetitive Benefits Package for employees and their dependents (Medical, Dental, Vision, Life, Disability)\n\nIncentive Plans\n\n401(k) with employer contribution and match\n\nEmployee Stock Purchase Plan with employer match\n\nPaid Time Off (Vacation and Sick Time)\n\nPaid Holidays\n\nTuition Reimbursement Program\n\nEmployee Assistance Program (EAP)\n\nWellness Program\n\nTraining and Career Progression\n\nApogee and our brands are an Equal Opportunity Employer.","description_format":"text","description_chars":3209,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Glass & Ceramics Manufacturing","Construction"],"lifecycle":[{"event":"open","at":"2026-11-06T15:52:37Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":1,"expected_fill_days":42,"reasons":["conf:3","velocity","win:early","comp:junior,brand"],"computed_at":"2026-11-08T05:47:12Z"},"pay":null,"html_url":"https://alion.io/job/apogee-enterprises-client-services-representative-i-2","json_url":"https://alion.io/job/apogee-enterprises-client-services-representative-i-2.json","meta":{"generated_at":"2026-11-08T06:25:27Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13979,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6232},"rest":"https://alion.io/mcp/rest/get_company?id=6232"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fapogee-enterprises-client-services-representative-i-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fapogee-enterprises-client-services-representative-i-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fapogee-enterprises-client-services-representative-i-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/apogee-enterprises-client-services-representative-i-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fapogee-enterprises-client-services-representative-i-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3874779}},{"tool":"search_jobs","arguments":{"company":"apog.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3874779},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}